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Casino profile

BitStarz Casino in Australia

Player complaints and reviews about BitStarz Casino, plus its operator (BitStarz Casino Affiliates), licences and welcome offers.

bitstarz.com
bitstarz.com
Capture of the BitStarz Casino website

Profile

Website
bitstarz.com
Established
2014
Operator
BitStarz Casino Affiliatesaffiliate programme
Company
Gareton B.V.
Licences
Languages
  • Chinese
  • English
  • Japanese
  • Russian
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • Japanese yen
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • Russian rubles
  • US dollars
  • Bitcoin
  • Litecoin
  • Dogecoin
  • Ethereum
  • Bitcoin Cash
  • Tether
  • Brazilian reals
  • TRON
  • ADA
  • Ripple
  • USD Coin
  • Binance Coin
  • Monero Show more

About

The registration form for Australia has 3 fields, including e-mail and password.

BitStarz Casino belongs to the BitStarz Casino Affiliates affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: Chinese, English, Japanese, Russian. 22 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Japanese yen. We list 9 welcome offers.

Licensee

The company that holds the Curaçao licence for BitStarz Casino, as the licence register names it.

Legal name
Gareton B.V.
Curaçao licence reference
OGL/2024/165/0185
Registration number (Curaçao Chamber of Commerce)
160656

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password
  3. Other

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Australia

249 records

249 of the 5,431 records about BitStarz Casino come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

22

91% resolved, of those with a known outcome

Total reviews

227

Across all review sites

Player rating

3.88 / 5

227 ratings by these players

Share of all records

4.6%

of 5,431 about BitStarz Casino

What players in Australia say about BitStarz Casino

Players in Australia have filed 22 complaints and written 227 reviews about BitStarz Casino. That is 4.6% of the 5,431 records about it from every market. Complaints make up 8.8% of their records, against 7% across all markets. Their reviews rate it 3.88 out of 5 on average (227 ratings), against 4.07 across all markets. 25% of their rated reviews give one or two stars; across all markets the share is 19%.

The most common problem in their complaints is “Withdrawal delay”: 24% of 21 complaints with a labelled problem (8.8% across all markets). 91% of their 22 complaints with a known outcome were resolved, against 70% across all markets. In the last 12 months: 3 complaints and 46 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about BitStarz Casino in Australia, or compare the market with another one.

What the assistant can do
Australia and all markets
FigureAustraliaAll markets
Complaints among all records8.8%7%
Resolved, of complaints with a known outcome91%70%
Average review rating, out of 53.884.07
Reviews rated 1–2 stars25%19%
Withdrawal delay, of labelled complaints24%8.8%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay24%5
  • Documents rejected or requested again14%3
  • Account blocked9.5%2
  • Account closed9.5%2
  • Bonus not credited9.5%2
  • Deposit not credited4.8%1
  • Deposit refused4.8%1
  • Verification delay4.8%1
  • Other problems19%4
Share of the 21 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal36%8
  • Account18%4
  • KYC / verification18%4
  • Bonus9.1%2
  • Deposit9.1%2
  • Other4.5%1
  • Technical4.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved91%20
  • Unresolved9.1%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars63%142
  • 4 stars11%24
  • 3 stars2.2%5
  • 2 stars1.8%4
  • 1 star23%52
Share of 227 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games36%71
  • Customer support26%52
  • Website & app24%48
  • Withdrawals24%47
  • Bonuses23%45
  • Deposits & payment methods11%21
Share of the 200 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals14%27
  • Bonuses9.5%19
  • Fairness & RTP8.5%17
  • KYC / verification8.5%17
  • Deposits & payment methods5.5%11
  • Trust & licence5%10
Share of the 200 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–344.29
20253–654.32
20244–474.02
20233–253.08
20223–304.17
20211–12–
20203–14–
20182–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–201–
Casino Guru2026–
AskGamblers2––

Block 11

Latest complaints and reviews

The newest records about BitStarz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Australia · Casino Guru

  • Review

    5.0 of 5 stars

    Australia · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    Australia · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Australia · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about BitStarz Casino in Australia

What does BitStarz Casino ask for at registration in Australia?

The BitStarz Casino registration form for Australia has 3 fields, including e-mail, password.

How many complaints and reviews about BitStarz Casino come from players in Australia?

249 of the 5,431 complaints and reviews about BitStarz Casino come from players in Australia. Across all its markets, 378 complaints have a known outcome, and 70% of them were resolved.

Who owns BitStarz Casino?

BitStarz Casino is operated by Gareton B.V. and runs under the BitStarz Casino Affiliates affiliate programme.

Is BitStarz Casino licensed?

Yes. BitStarz Casino holds a licence from Curacao Gaming Control Board.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with BitStarz Casino, and ones players rate about the same.