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Casino profile

BitStarz Casino in Japan

Player complaints and reviews about BitStarz Casino, plus its operator (BitStarz Casino Affiliates), licences and welcome offers.

bitstarz.com
bitstarz.com
Capture of the BitStarz Casino website

Profile

Website
bitstarz.com
Established
2014
Operator
BitStarz Casino Affiliatesaffiliate programme
Company
Gareton B.V.
Licences
Languages
  • Chinese
  • English
  • Japanese
  • Russian
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • Japanese yen
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • Russian rubles
  • US dollars
  • Bitcoin
  • Litecoin
  • Dogecoin
  • Ethereum
  • Bitcoin Cash
  • Tether
  • Brazilian reals
  • TRON
  • ADA
  • Ripple
  • USD Coin
  • Binance Coin
  • Monero Show more

About

BitStarz Casino belongs to the BitStarz Casino Affiliates affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: Chinese, English, Japanese, Russian. 22 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Japanese yen. We list 9 welcome offers.

Licensee

The company that holds the Curaçao licence for BitStarz Casino, as the licence register names it.

Legal name
Gareton B.V.
Curaçao licence reference
OGL/2024/165/0185
Registration number (Curaçao Chamber of Commerce)
160656

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player complaints and reviews in Japan

16 records

16 of the 5,431 records about BitStarz Casino come from players who state they are in Japan. The figures below are theirs alone; the casino page covers every market.

Total complaints

7

100% resolved, of those with a known outcome

Total reviews

9

Across all review sites

Player rating

4.0 / 5

9 ratings by these players

Share of all records

0.3%

of 5,431 about BitStarz Casino

What players in Japan say about BitStarz Casino

Players in Japan have filed 7 complaints and written 9 reviews about BitStarz Casino. That is 0.3% of the 5,431 records about it from every market. Complaints make up 44% of their records, against 7% across all markets. Their reviews rate it 4.0 out of 5 on average (9 ratings), against 4.07 across all markets. 22% of their rated reviews give one or two stars; across all markets the share is 19%.

The most common problem in their complaints is “Account blocked”: 29% of 7 complaints with a labelled problem (8% across all markets). 100% of their 7 complaints with a known outcome were resolved, against 70% across all markets. In the last 12 months: no complaints and 1 review.

A player counts as being in Japan when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about BitStarz Casino in Japan, or compare the market with another one.

What the assistant can do
Japan and all markets
FigureJapanAll markets
Complaints among all records44%7%
Resolved, of complaints with a known outcome100%70%
Average review rating, out of 54.04.07
Reviews rated 1–2 stars22%19%
Account blocked, of labelled complaints29%8%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2022202320242025
Complaints count

Block 02

Complaint categories

  • Account43%3
  • Bonus29%2
  • KYC / verification14%1
  • Withdrawal14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 05

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20251–1–
20242–1–
20232–2–
20222–0–
20210–3–
20200–1–

A dash means too little data for that year.

Block 06

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru71–
Trustpilot–8–

Block 07

Latest complaints and reviews

The newest records about BitStarz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Japan · Trustpilot

  • Review

    1.0 of 5 stars

    Japan · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Japan · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Japan · Casino Guru

  • Complaint

    Winnings voided

    Resolved

    Japan · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about BitStarz Casino in Japan

How many complaints and reviews about BitStarz Casino come from players in Japan?

16 of the 5,431 complaints and reviews about BitStarz Casino come from players in Japan. Across all its markets, 378 complaints have a known outcome, and 70% of them were resolved.

Who owns BitStarz Casino?

BitStarz Casino is operated by Gareton B.V. and runs under the BitStarz Casino Affiliates affiliate programme.

Is BitStarz Casino licensed?

Yes. BitStarz Casino holds a licence from Curacao Gaming Control Board.

When was BitStarz Casino founded?

BitStarz Casino launched in 2014.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with BitStarz Casino, and ones players rate about the same.