Exclusive
125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus at BitStarz Casino
- Bonus
- 125%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
Casino profile
BitStarz Casino
Player complaints and reviews about BitStarz Casino, plus its operator (BitStarz Casino Affiliates), licences and welcome offers.
bitstarz.com
Profile
- Website
- bitstarz.com
- Established
- 2014
- Operator
- BitStarz Casino Affiliatesaffiliate programme
- Company
- Gareton B.V.
- Licences
- Languages
- Chinese
- English
- Japanese
- Russian
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- Japanese yen
- Norwegian kroner
- New Zealand dollars
- Polish zlotys
- Russian rubles
- US dollars
- Bitcoin
- Litecoin
- Dogecoin
- Ethereum
- Bitcoin Cash
- Tether
- Brazilian reals
- TRON
- ADA
- Ripple
- USD Coin
- Binance Coin
- Monero Show more
About
BitStarz Casino belongs to the BitStarz Casino Affiliates affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: Chinese, English, Japanese, Russian. 22 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Japanese yen. We list 9 welcome offers.
BitStarz Casino is listed in 7 markets, among them Canada, Australia, New Zealand and Austria. In Netherlands, BitStarz Casino accepts 54 payment methods, among them Animation, Cashback, Jackpotzdollars and Depositmultiplier.
Licensee
The company that holds the Curaçao licence for BitStarz Casino, as the licence register names it.
- Legal name
- Gareton B.V.
- Curaçao licence reference
- OGL/2024/165/0185
- Registration number (Curaçao Chamber of Commerce)
- 160656
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
9 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
125% up to 2000 CAD / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus at BitStarz Casino
- Bonus
- 125%
- Max bonus
- 2000 CAD
- Min deposit
- 20 CAD
- Wagering
- 40xb
Wagering applies to the bonus amount.
Exclusive
125% up to 2000 NZD / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus at BitStarz Casino
- Bonus
- 125%
- Max bonus
- 2000 NZD
- Min deposit
- 20 NZD
- Wagering
- 40xb
Wagering applies to the bonus amount.
Exclusive
125% up to 5500 NOK / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus at BitStarz Casino
- Bonus
- 125%
- Max bonus
- 5500 NOK
- Min deposit
- 200 NOK
- Wagering
- 40xb
Wagering applies to the bonus amount.
Exclusive
50 Free Spins upon Registration at BitStarz Casino
- Free spins
- 50
- Min deposit
- No deposit required
Exclusive
30 FREE SPINS on multiple games
- Free spins
- 30
- Wagering
- 40x
- Max bet
- C$5
100% up to €100 / 1 BTC + 3 Bonus Mania Spins, 4th Deposit Bonus at BitStarz Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
50% up to €100 / 1 BTC + 3 Bonus Mania Spins, 2nd Deposit Bonus at BitStarz Casino
- Bonus
- 50%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
50% up to €200 / 2 BTC + 3 Bonus Mania Spins, 3rd Deposit Bonus at BitStarz Casino
- Bonus
- 50%
- Max bonus
- €200
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
Payment methods
54 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Animation | – | Other | – | – | – |
| Cashback | – | Other | – | – | – |
| Jackpotzdollars | – | Other | – | – | – |
| Depositmultiplier | – | Other | – | – | – |
| Minor Jackpot | – | Other | – | – | – |
| Mega Jackpot | – | Other | – | – | – |
| Piggyz Break | – | Other | – | – | – |
| 50 | – | Other | – | – | – |
| 25 | – | Other | – | – | – |
| 10 | – | Other | – | – | – |
| 7 | – | Other | – | – | – |
| 5 | – | Other | – | – | – |
| 100 | – | Other | – | – | – |
| 3 | – | Other | – | – | – |
| 2 | – | Other | – | – | – |
| 1 | – | Other | – | – | – |
| 20 | – | Other | – | – | – |
| 0.6 | – | Other | – | – | – |
| 0.4 | – | Other | – | – | – |
| 0.2 | – | Other | – | – | – |
| Русский | – | Other | – | – | – |
| 中文 | – | Other | – | – | – |
| 日本語 | – | Other | – | – | – |
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| Btcaccepted | – | Other | – | – | – |
| Maestro | – | Card | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Noda | – | Other | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Zimpler | – | Other | – | – | – |
| iDebit | – | Bank transfer | – | – | – |
| Instadebit | – | Other | – | – | – |
| Webmoney | – | Other | – | – | – |
| Netent | – | Other | – | – | – |
| Betsoft | – | Other | – | – | – |
| Amatic | – | Other | – | – | – |
| Softswiss | – | Other | – | – | – |
| Belatra | – | Other | – | – | – |
| Mascot | – | Other | – | – | – |
| Dreamtech | – | Other | – | – | – |
| Ezugi | – | Other | – | – | – |
| Lcbcasino | – | Other | – | – | – |
| Rng | – | Other | – | – | – |
| Gpwa | – | Other | – | – | – |
| Itech | – | Other | – | – | – |
| Interac | – | Bank transfer | – | – | – |
| Cpp | – | Other | – | – | – |
| Casinoguru | – | Other | – | – | – |
| Casinomeister | – | Other | – | – | – |
| Gamcare | – | Other | – | – | – |
| Ga | – | Other | – | – | – |
| Cga Seal | – | Other | – | – | – |
Currency not stated on the page
Animation
Other
–
Cashback
Other
–
Jackpotzdollars
Other
–
Depositmultiplier
Other
–
Minor Jackpot
Other
–
Mega Jackpot
Other
–
Piggyz Break
Other
–
50
Other
–
25
Other
–
10
Other
–
7
Other
–
5
Other
–
100
Other
–
3
Other
–
2
Other
–
1
Other
–
20
Other
–
0.6
Other
–
0.4
Other
–
0.2
Other
–
Русский
Other
–
中文
Other
–
日本語
Other
–
Visa
Card
–
Mastercard
Card
–
Btcaccepted
Other
–
Maestro
Card
–
Skrill
E-wallet
–
Noda
Other
–
Neteller
E-wallet
–
Paysafecard
Voucher
–
Zimpler
Other
–
iDebit
Bank transfer
–
Instadebit
Other
–
Webmoney
Other
–
Netent
Other
–
Betsoft
Other
–
Amatic
Other
–
Softswiss
Other
–
Belatra
Other
–
Mascot
Other
–
Dreamtech
Other
–
Ezugi
Other
–
Lcbcasino
Other
–
Rng
Other
–
Gpwa
Other
–
Itech
Other
–
Interac
Bank transfer
–
Cpp
Other
–
Casinoguru
Other
–
Casinomeister
Other
–
Gamcare
Other
–
Ga
Other
–
Cga Seal
Other
–
Cashier read on August 7, 2026
Player Intelligence
5,431 records
What players report about BitStarz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
381
70% resolved, of those with a known outcome
Total reviews
5,050
Across all review sites
Player rating
4.24 / 5
Trustpilot 4.3 · AskGamblers 4.4 · affgambler.ru 3.77 · Tribuna 4.5
GEO markets
112
Countries stated on 83% of records
BitStarz Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about BitStarz Casino, the way Player Intelligence PRO computes it.
Since 2014, players have posted 381 complaints and 5,050 reviews about BitStarz Casino on 8 sites. In the 12 months to November 5, 2026, they filed 42 complaints and posted 1,031 reviews. That is 11% more complaints than in the 12 months before (38). Reviews are up 30% on the 12 months before (795). The average review rating rose from 4.09 to 4.22 out of 5 year on year. Of the complaints with a known outcome, 55% were resolved in the last 12 months, against 73% in the 12 months before.
The problem players report most often is “Bonus winnings confiscated”: 14% of the 352 complaints with a labelled problem. Next come “Documents rejected or requested again” (12%) and “Withdrawal delay” (8.8%). Complaints about “Withdrawal” make up 22% of those with a topic, against 29% across all brands.
Of the 378 complaints with a known outcome, 70% were resolved, against 59% across all brands. That puts BitStarz Casino 1,149th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 76%.
Reviewers give BitStarz Casino 4.07 out of 5 on average over 4,987 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 4.24 out of 5 across 4 sites. By that score, BitStarz Casino ranks 522nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (1,622 reviews), “Games” (1,578 reviews) and “Customer support” (1,125 reviews). The most common criticism concerns “Bonuses” (552 reviews), “Withdrawals” (530 reviews) and “Fairness & RTP” (366 reviews).
The countries players state most often are United States (61%), Canada (7.1%) and Australia (5.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about BitStarz Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the fast withdrawals and efficient customer support, often highlighting the quick processing of transactions and helpfulness of the staff. Many also enjoy the extensive game selection and regular bonuses, which enhance their overall gaming experience.
Players dislike the high wagering requirements and confusing bonus structures, which can make it difficult to track progress on multiple offers. Additionally, some have experienced issues with account verification and withdrawal processes, leading to frustration.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
77
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 11 |
| 2018 | 14 |
| 2019 | 26 |
| 2020 | 35 |
| 2021 | 39 |
| 2022 | 42 |
| 2023 | 77 |
| 2024 | 54 |
| 2025 | 41 |
| 2026 | 34 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated14%51
- Documents rejected or requested again12%43
- Withdrawal delay8.8%31
- Account blocked8%28
- Account closed7.1%25
- Withdrawal refused6.5%23
- Deposit not credited5.7%20
- Winnings voided5.7%20
- Other problems32%111
Block 03
Complaint categories
- Withdrawal22%85
- Account18%67
- Bonus17%66
- KYC / verification15%56
- Deposit6.9%26
- Technical6.9%26
- Payments & refunds5%19
- Other4.2%16
- Responsible gambling4%15
- Customer support0.5%2
Block 04
Complaint status
- Resolved70%266
- Unresolved29%112
- No status published0.5%2
- Open0.3%1
Block 05
BitStarz Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | BitStarz Casino | All brands |
|---|---|---|
| Complaints resolved | 70% | 59% |
| Average review rating | 4.07 | 3.44 |
| Complaints per 100 reviews | 7.5 | 26.4 |
| Share of “Withdrawal” complaints | 22% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
929
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 17 |
| 2016 | 66 |
| 2017 | 75 |
| 2018 | 53 |
| 2019 | 122 |
| 2020 | 185 |
| 2021 | 394 |
| 2022 | 639 |
| 2023 | 833 |
| 2024 | 929 |
| 2025 | 822 |
| 2026 | 913 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars68%3,388
- 4 stars10%499
- 3 stars3.2%162
- 2 stars2%102
- 1 star17%836
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals38%1,622
- Games37%1,578
- Customer support27%1,125
- Bonuses24%1,002
- Website & app16%698
- Deposits & payment methods13%571
Criticised
- Bonuses13%552
- Withdrawals13%530
- Fairness & RTP8.6%366
- Customer support6.1%257
- Trust & licence5%212
- KYC / verification4.6%195
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3
4.38
4.28
4.3
4.33
4.05
3.69
3.67
3.95
4.13
4.16
4.08
4.22
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3 |
| 2015 | 4.38 |
| 2016 | 4.28 |
| 2017 | 4.3 |
| 2018 | 4.33 |
| 2019 | 4.05 |
| 2020 | 3.69 |
| 2021 | 3.67 |
| 2022 | 3.95 |
| 2023 | 4.13 |
| 2024 | 4.16 |
| 2025 | 4.08 |
| 2026 | 4.22 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United States61%2,762
- Canada7.1%320
- Australia5.5%249
- Russia3.7%165
- New Zealand2.4%109
- Germany2.4%106
- United Kingdom1.1%48
- Norway1.1%48
- Brazil1%45
- Austria1%44
- Other countries13%597
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 34 | 50% | 913 | 4.22 |
| 2025 | 41 | 70% | 822 | 4.08 |
| 2024 | 54 | 83% | 929 | 4.15 |
| 2023 | 77 | 84% | 833 | 4.13 |
| 2022 | 42 | 83% | 639 | 3.95 |
| 2021 | 39 | 67% | 394 | 3.67 |
| 2020 | 35 | 60% | 185 | 3.69 |
| 2019 | 26 | 46% | 122 | 4.05 |
| 2018 | 14 | 57% | 53 | 4.32 |
| 2017 | 11 | 55% | 75 | 4.3 |
| 2016 | 6 | – | 66 | 4.28 |
| 2015 | 2 | – | 17 | – |
| 2014 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 3,944 | 4.3 / 5 |
| AskGamblers | 26 | 633 | 4.4 / 5 |
| Casino Guru | 190 | 160 | – |
| latestcasinobonuses.bet | 54 | 225 | – |
| affgambler.ru | 11 | 78 | 3.77 / 5 |
| CasinoReviews | 77 | – | – |
| Casinomeister | 23 | – | – |
| Tribuna | – | 10 | 4.5 / 5 |
Block 13
Latest complaints and reviews
The newest records about BitStarz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United States · Trustpilot
- Review
5.0 of 5 stars
United States · Trustpilot
- Complaint
Payments & refunds
Unresolved - Complaint
Bonus winnings confiscated
ResolvedUnited States · Casino Guru
- Complaint
Bonus winnings confiscated
ResolvedSerbia · Casino Guru
82 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, affgambler.ru, Tribuna.
Questions about BitStarz Casino
Who owns BitStarz Casino?
BitStarz Casino is operated by Gareton B.V. and runs under the BitStarz Casino Affiliates affiliate programme.
Is BitStarz Casino licensed?
Yes. BitStarz Casino holds a licence from Curacao Gaming Control Board.
When was BitStarz Casino founded?
BitStarz Casino launched in 2014.
Which currencies does BitStarz Casino accept?
Currencies listed for BitStarz Casino: Australian dollars, Canadian dollars, Euros, Japanese yen, Norwegian kroner, New Zealand dollars, Polish zlotys, Russian rubles and 14 more. Its site is available in 4 languages: Chinese, English, Japanese, Russian.
What welcome bonuses does BitStarz Casino offer?
9 welcome offers are listed for BitStarz Casino. The first on the list is “125% up to €500 / 1 BTC + 180 Free spins + 3 Bonus Mania Spins + 5x Piggyz Booster + 200 Jackpot Spins, 1st Deposit Bonus at BitStarz Casino”, with a 40× wagering requirement.
Which countries is BitStarz Casino available in?
BitStarz Casino is listed in 7 markets: Australia, Austria, Canada, China, Japan, New Zealand, Russia.
Which payment methods does BitStarz Casino accept in Netherlands?
The BitStarz Casino cashier for Netherlands lists 54 payment methods: Animation, Cashback, Jackpotzdollars, Depositmultiplier, Minor Jackpot, Mega Jackpot and 48 more.
What do players say about BitStarz Casino?
Players have filed 381 complaints and written 5,050 reviews about BitStarz Casino. Players rate BitStarz Casino 4.24 out of 5 on average across the 4 sites that publish one.
What do players complain about most at BitStarz Casino?
“Bonus winnings confiscated” – 14% of the 352 complaints about BitStarz Casino with a labelled problem. Followed by “Documents rejected or requested again” (12%) and “Withdrawal delay” (8.8%).
Do players report withdrawal problems at BitStarz Casino?
Withdrawals are the topic of 85 complaints about BitStarz Casino: 22% of the 378 with a topic. The most common withdrawal problem is “Withdrawal delay” (36% of them). Of the withdrawal complaints with a known outcome, 76% were resolved.
Does BitStarz Casino resolve player complaints?
70% of the 378 complaints about BitStarz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, BitStarz Casino is 1,149th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about BitStarz Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 78% of the rated reviews give four or five stars, and 19% give one or two.
How many complaints has BitStarz Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 42 complaints about BitStarz Casino. That is 11% more than in the 12 months before, when there were 38.
Where do BitStarz Casino’s players come from?
The countries named most often in complaints and reviews about BitStarz Casino are United States (61%), Canada (7.1%) and Australia (5.5%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with BitStarz Casino, and ones players rate about the same.
Other casinos in Austria
Other casinos licensed by Curacao Gaming Control Board
Rated alike by players
Casinos whose player rating is closest to that of BitStarz Casino.
