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Casino profile

5Gringos Casino in Germany

Player complaints and reviews about 5Gringos Casino, plus its operator (Electric Affiliates), licences and welcome offers.

5gringos.com
5gringos.com
Capture of the 5Gringos Casino website

Profile

Website
5gringos.com
Established
2020
Operator
Electric Affiliatesaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • German
  • Finnish
  • Polish
  • Hungarian
  • Norwegian
  • Russian
Currencies
  • Euros
  • Polish zlotys
  • Belarusian rubles
  • Norwegian kroner
  • Hungarian forints
  • Canadian dollars
  • Indian rupees
  • New Zealand dollars

About

On the 5Gringos Casino site for Germany, we found 3 tournaments.

5Gringos Casino belongs to the Electric Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 7 languages, including English, German, Finnish, Polish. 8 account currencies are listed, including Euros, Polish zlotys, Belarusian rubles, Norwegian kroner. We list 8 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

66 records

66 of the 308 records about 5Gringos Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

25

88% resolved, of those with a known outcome

Total reviews

41

Across all review sites

Player rating

1.71 / 5

41 ratings by these players

Share of all records

21%

of 308 about 5Gringos Casino

What players in Germany say about 5Gringos Casino

Players in Germany have filed 25 complaints and written 41 reviews about 5Gringos Casino. That is 21% of the 308 records about it from every market. Complaints make up 38% of their records, against 40% across all markets. Their reviews rate it 1.71 out of 5 on average (41 ratings), against 1.99 across all markets. 80% of their rated reviews give one or two stars; across all markets the share is 73%.

The most common problem in their complaints is “Withdrawal delay”: 40% of 25 complaints with a labelled problem (44% across all markets). 88% of their 25 complaints with a known outcome were resolved, against 89% across all markets. In the last 12 months: 4 complaints and 1 review.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about 5Gringos Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records38%40%
Resolved, of complaints with a known outcome88%89%
Average review rating, out of 51.711.99
Reviews rated 1–2 stars80%73%
Withdrawal delay, of labelled complaints40%44%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay40%10
  • Account blocked20%5
  • Account closed4%1
  • Account not closed on request4%1
  • Deposit not credited4%1
  • Verification delay4%1
  • Documents rejected or requested again4%1
  • Game malfunction4%1
  • Other problems16%4
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal48%12
  • Account28%7
  • KYC / verification8%2
  • Technical8%2
  • Deposit4%1
  • Other4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%22
  • Unresolved12%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20212022202320242025
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars12%5
  • 4 stars2.4%1
  • 3 stars4.9%2
  • 2 stars4.9%2
  • 1 star76%31
Share of 41 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games15%6
  • Withdrawals15%6
  • Bonuses13%5
  • Website & app5%2
  • Customer support5%2
  • Deposits & payment methods2.5%1
Share of the 40 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals43%17
  • Customer support33%13
  • Bonuses20%8
  • Fairness & RTP20%8
  • Trust & licence15%6
  • Deposits & payment methods7.5%3
Share of the 40 reviews that name at least one aspect.reviews

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–0–
20259–6–
20241–1–
20234–16–
20228–13–
20211–5–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–34–
Casino Guru257–

Block 10

Latest complaints and reviews

The newest records about 5Gringos Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account blocked

    Unresolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about 5Gringos Casino in Germany

Does 5Gringos Casino run tournaments in Germany?

Yes. The 5Gringos Casino site for Germany lists 3 tournaments.

How many complaints and reviews about 5Gringos Casino come from players in Germany?

66 of the 308 complaints and reviews about 5Gringos Casino come from players in Germany. Across all its markets, 123 complaints have a known outcome, and 89% of them were resolved.

Who owns 5Gringos Casino?

5Gringos Casino is operated by IGplay and runs under the Electric Affiliates affiliate programme.

Is 5Gringos Casino licensed?

Yes. 5Gringos Casino holds a licence from Anjouan Gaming Board.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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