Casino profile

Slotobank Casino

Player complaints and reviews about Slotobank Casino, plus its operator (Slotoaff), licences and welcome offers.

About

Slotobank Casino belongs to the Slotoaff affiliate programme. The site launched in 2014. It holds licences from Curacao Gaming Control Board, Malta Gaming Authority. The interface is available in 9 languages, including English, German, Hungarian, Italian. 15 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Indian rupees.

Slotobank Casino is listed in 15 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Player Intelligence

64 records

What players report about Slotobank Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

84% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

1.95 / 5

AskGamblers 1.95

GEO markets

Countries stated on 19% of records

Slotobank Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Slotobank Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 38 complaints and 26 reviews about Slotobank Casino on 4 sites.

The problem players report most often is “Withdrawal refused”: 36% of the 33 complaints with a labelled problem. Next come “Account closed” (12%) and “Withdrawal delay” (12%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 37 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Slotobank Casino 656th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give Slotobank Casino 1.9 out of 5 on average over 24 rated reviews, against 3.44 across all brands. 21% of the ratings are four or five stars, and 58% are one or two. The review sites’ own scores average 1.95 out of 5 on one site. By that score, Slotobank Casino ranks 3,761st of 4,286 rated casinos. Reviewers most often praise “Games” (8 reviews), “Customer support” (8 reviews) and “Bonuses” (6 reviews). The most common criticism concerns “Withdrawals” (11 reviews), “Customer support” (9 reviews) and “Bonuses” (7 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Slotobank Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2014201520162017

Complaints count

Period	Value
2014	3
2015	27
2016	7
2017	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal refused36%12
Account closed12%4
Withdrawal delay12%4
Account blocked9.1%3
Bonus winnings confiscated9.1%3
Winnings voided6.1%2
Bonus not credited3%1
Wagering terms3%1
Other problems9.1%3

Share of the 33 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal58%22
Account18%7
Bonus13%5
KYC / verification5.3%2
Deposit2.6%1
Payments & refunds2.6%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved82%31
Unresolved16%6
Status we do not recognise yet2.6%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Slotobank Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Slotobank Casino against the market
Measure	Slotobank Casino	All brands
Complaints resolved	84%	59%
Average review rating	1.9	3.44
Complaints per 100 reviews	146.2	26.4
Share of “Withdrawal” complaints	58%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2014201520162017

Reviews count

Period	Value
2014	7
2015	15
2016	3
2017	1

Block 07

Review stars

How the rated reviews split by star.

5 stars4.2%1
4 stars17%4
3 stars21%5
2 stars8.3%2
1 star50%12

Share of 24 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games32%8
Customer support32%8
Bonuses24%6
Website & app20%5
Deposits & payment methods12%3
KYC / verification8%2

Share of the 25 reviews that name at least one aspect.reviews

Criticised

Withdrawals44%11
Customer support36%9
Bonuses28%7
Account24%6
KYC / verification24%6
Trust & licence24%6

Share of the 25 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.17

1.47

0.5

3.5

2014201520162017

Rating history

Period	Value
2014	3.17
2015	1.47
2016	0.5
2017	3.5

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Russia17%2
Sweden17%2
Belarus8.3%1
Czechia8.3%1
Estonia8.3%1
Finland8.3%1
United Kingdom8.3%1
Greece8.3%1
Hong Kong SAR China8.3%1
Hungary8.3%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2017	1	–	1	–
2016	7	–	3	–
2015	27	88%	15	–
2014	3	–	7	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	36	21	1.95 / 5
latestcasinobonuses.bet	–	5	–
Casinomeister	1	–	–
CasinoReviews	1	–	–

Block 13

Latest complaints and reviews

The newest records about Slotobank Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewFeb 10, 2016
No star rating
Belarus · latestcasinobonuses.bet
ReviewSep 18, 2015
1.0 of 5 stars
Russia · latestcasinobonuses.bet
ReviewSep 10, 2015
1.5 of 5 stars
Russia · latestcasinobonuses.bet
ComplaintApr 29, 2015
Bonus winnings confiscated
Resolved
CasinoReviews
ComplaintJan 1, 2015
Wagering terms
Status we do not recognise yet
Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about Slotobank Casino

Who owns Slotobank Casino?

Slotobank Casino is operated by EveryMatrix Gaming Ltd. and runs under the Slotoaff affiliate programme.

Is Slotobank Casino licensed?

Yes. Slotobank Casino holds 2 licences: Curacao Gaming Control Board, Malta Gaming Authority.

When was Slotobank Casino founded?

Slotobank Casino launched in 2014.

Which currencies does Slotobank Casino accept?

Currencies listed for Slotobank Casino: Australian dollars, Canadian dollars, Euros, Indian rupees, New Zealand dollars, British pounds sterling, Russian rubles, Chilean pesos and 7 more. Its site is available in 9 languages: English, German, Hungarian, Italian and 5 more.

Which countries is Slotobank Casino available in?

Slotobank Casino is listed in 15 markets: Australia, Brazil, Canada, Chile, Colombia, Costa Rica, Germany, India and 7 more.

What do players say about Slotobank Casino?

Players have filed 38 complaints and written 26 reviews about Slotobank Casino. Players rate Slotobank Casino 1.95 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Slotobank Casino?

“Withdrawal refused” – 36% of the 33 complaints about Slotobank Casino with a labelled problem. Followed by “Account closed” (12%) and “Withdrawal delay” (12%).

Do players report withdrawal problems at Slotobank Casino?

Withdrawals are the topic of 22 complaints about Slotobank Casino: 58% of the 38 with a topic. The most common withdrawal problem is “Withdrawal refused” (55% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does Slotobank Casino resolve player complaints?

84% of the 37 complaints about Slotobank Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Slotobank Casino is 656th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Slotobank Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 21% of the rated reviews give four or five stars, and 58% give one or two.

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.