igamingcpo.com

Casino profile

Videoslots Casino

Player complaints and reviews about Videoslots Casino, plus its operator (Videoslots Affiliates), licences and welcome offers.

videoslots.com
videoslots.com
Capture of the Videoslots Casino website

Profile

Website
videoslots.com
Established
2011
Operator
Videoslots Affiliatesaffiliate programme
Company
Videoslots Limited
Licences
Languages
  • English
  • Finnish
  • German
  • Norwegian
  • Swedish
  • Italian
  • Japanese
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • Norwegian kroner
  • Swedish kronor
  • US dollars
  • Indian rupees
  • Japanese yen
  • New Zealand dollars
  • Brazilian reals
  • Danish krone

About

Videoslots Casino belongs to the Videoslots Affiliates affiliate programme. The site launched in 2011. It holds licences from Alcohol and Gaming Commission of Ontario, Autonomous Administration of State Monopolies of Italy (AAMS), Danish Gambling Authority, Malta Gaming Authority. The interface is available in 7 languages, including English, Finnish, German, Norwegian. 11 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, Norwegian kroner. We list 8 welcome offers.

Videoslots Casino is listed in 11 markets, among them Canada, Germany, United Kingdom and New Zealand. On the Videoslots Casino site for New Zealand, we found a loyalty programme with 1 tier.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Play Now Play Now Play Now Play Now Play Now Play Now Play Now Terms & Conditions Terms & Conditions

    CAD
    DKK
    GBP
    JPY
    SEK
    CAD
    DKK
    GBP
    JPY
    SEK
    Support
    Play Responsibly
    Chat
    Phone
    Open Account
    Game payouts
    Forgot password
    Home
    All Games
    Welcome Bonus
    Clash of Spins
    The Wheel of Jackpots
    Battle of Slots
    Jackpots
    Arcade
    Battle of Slots
    Videoslots Welcome Bonus
    11 Welcome Spins Wager-Free! We hope you enjoyed your cash bonus! Time to enjoy your Welcome Spins: While you explore our dazzling slots collection, we offer 11 Welcome Spins to warm you up. Simply play in the Starburst video slot by NetEnt to receive your bonus! To make it easier, your Welcome Spins are automatically added to your account after you have made your first deposit. Now to the best part: any winnings you make from these Welcome Spins are wager free and there is no maximum withdrawal limit! Too good to be true? Find Starburst, play, and see for yourself! Keep in mind our Key Terms and Conditions for this offer:
    The 11 Welcome Spins offers are only available to newly registered players. The 11 Welcome Spins can only be used in the game Starburst. You must deposit within 24 hours of registration to be eligible for Welcome Spins. The Welcome Spins need to be activated in your account within seven (7) calendar days and used within 24 hours. All winnings earned from your Welcome Spins will be transferred to your main account and can be withdrawn without any wagering requirement and any remaining Welcome Bonus Spins will be forfeit. The 11 Welcome Spins can be activated and used in conjunction with other welcome bonuses such as the Welcome Deposit Bonus offer (including Freerolls offer). However, it cannot be used in conjunction with any other bonuses. Playing at Videoslots.com is restricted to persons over the age of 18 and so are our offers. We see gambling as adult entertainment. Play responsibly. All numbers and amounts defining this offer take precedence over the numbers and amounts stated in the relative General Terms & Conditions and all (combinations of) entitlements to Bonuses, Extra Spins, cash and other promotions for new customers stated in the General Terms & Conditions are valid only if specifically stated by this offer. These Key Terms and Conditions form part of and are an extension of the General Terms and Conditions at Videoslots.com. If and where there is a conflict between these Terms & Conditions and the General Terms and Conditions which relate specifically to the Bonuses, Extra Spins, Freerolls etc., these Key Terms & Conditions will prevail. Full Terms and Conditions on the website apply. Videoslots is committed to keeping your personal data safe. For more information about how we process your personal data please view our Privacy Policy. New Games
    Featured
    Popular
    Last Played
    19:16
    About us
    Responsible Gaming

    Terms

    Play Now Play Now Play Now Play Now Play Now Play Now Play Now Terms & Conditions Terms & Conditions

    Bonus terms
    Privacy Policy
    Cookies
    Complaints
    Contact us
    Affiliates
    Careers
    Sitemap
    Videoslots Ontario
    Videoslots Spain
    This website videoslots.com when offering casino games is operated by Videoslots Limited, a company incorporated in Malta with registration number C49090 and its registered address at The Space Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320 Malta, and when offering sportsbook by Videoslots Sports Limited, a company incorporated in Malta with registration number C93953 and its registered address at The Space Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320 Malta. Videoslots Limited is licenced and regulated by the Malta Gaming Authority under licence number MGA/CRP/258/2014 issued on the 19th of May 2020 and the Gambling Commission in Great Britain under account number 39380. The facilities provided in the UK are solely made in reliance on the latter licence. Warning: Gambling may be addictive. GambleAware | Gamblers Anonymous
    © Videoslots.com 2011 - 2026. All rights reserved.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player Intelligence

3,124 records

What players report about Videoslots Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

169

81% resolved, of those with a known outcome

Total reviews

2,955

Across all review sites

Player rating

4.19 / 5

Trustpilot 3.9 · AskGamblers 3.75 · affgambler.ru 4.08 · casino.ru 4.7 · Tribuna 4.5

GEO markets

49

Countries stated on 83% of records

Videoslots Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Videoslots Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 169 complaints and 2,955 reviews about Videoslots Casino on 9 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 617 reviews. That is 69% fewer complaints than in the 12 months before (13). Reviews are up 8% on the 12 months before (569). The average review rating fell from 3.79 to 3.74 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 28% of the 156 complaints with a labelled problem. Next come “Deposit not credited” (10%) and “Account blocked” (9%). Complaints about “Withdrawal” make up 37% of those with a topic, against 29% across all brands.

Of the 166 complaints with a known outcome, 81% were resolved, against 59% across all brands. That puts Videoslots Casino 782nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give Videoslots Casino 3.11 out of 5 on average over 2,931 rated reviews, against 3.44 across all brands. 52% of the ratings are four or five stars, and 44% are one or two. The review sites’ own scores average 4.19 out of 5 across 5 sites. By that score, Videoslots Casino ranks 577th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,005 reviews), “Games” (626 reviews) and “Withdrawals” (618 reviews). The most common criticism concerns “Customer support” (573 reviews), “Withdrawals” (499 reviews) and “Bonuses” (455 reviews).

The countries players state most often are United Kingdom (47%), Sweden (19%) and Denmark (8.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Videoslots Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the straightforward registration and account verification process, allowing them to start playing without delays. The extensive game variety and fast payouts were also highlighted as major positives, making it a reliable platform for gaming.

Customers expressed dissatisfaction with the slow response times from customer support, which negatively impacted their experience. Additionally, there were concerns about the handling of missing winnings and free spins, leading to frustration among loyal players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%44
  • Deposit not credited10%16
  • Account blocked9%14
  • Withdrawal refused7.1%11
  • Self-exclusion6.4%10
  • Account closed5.1%8
  • Source of funds checks4.5%7
  • Documents rejected or requested again3.8%6
  • Other problems26%40
Share of the 156 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal37%61
  • Account14%23
  • Deposit11%18
  • KYC / verification11%18
  • Other7.2%12
  • Responsible gambling7.2%12
  • Technical6.6%11
  • Bonus3.6%6
  • Payments & refunds3.6%6
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved80%135
  • Unresolved18%31
  • No status published1.2%2
  • Open0.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Videoslots Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Videoslots Casino against the market
MeasureVideoslots CasinoAll brands
Complaints resolved81%59%
Average review rating3.113.44
Complaints per 100 reviews5.726.4
Share of “Withdrawal” complaints37%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20132014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars45%1,317
  • 4 stars7.4%217
  • 3 stars3.4%99
  • 2 stars4.8%141
  • 1 star39%1,157
Share of 2,931 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support36%1,005
  • Games22%626
  • Withdrawals22%618
  • Bonuses11%300
  • Website & app7.8%217
  • KYC / verification7%197
Share of the 2,800 reviews that name at least one aspect.reviews

Criticised

  • Customer support20%573
  • Withdrawals18%499
  • Bonuses16%455
  • Fairness & RTP16%439
  • KYC / verification12%348
  • Account9.6%270
Share of the 2,800 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom47%1,237
  • Sweden19%490
  • Denmark8.6%224
  • Germany6%157
  • Canada3.5%90
  • Finland2.3%59
  • New Zealand2.3%59
  • Spain1.8%46
  • Austria0.9%24
  • Ireland0.9%23
  • Other countries7.6%197
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–5353.71
20251392%5613.83
20242685%3362.84
20232090%2291.58
20223184%2221.74
20211392%3422.72
20201080%2562.81
20191173%1633.19
20181164%1043.59
20174–1013.82
20161290%624.04
20151173%304.07
20140–6–
20131–8–
20121–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,4493.9 / 5
AskGamblers463723.75 / 5
Casino Guru7033–
latestcasinobonuses.bet549–
CasinoReviews32––
affgambler.ru–314.08 / 5
Casinomeister16––
Tribuna–124.5 / 5
casino.ru–94.7 / 5

Block 13

Latest complaints and reviews

The newest records about Videoslots Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Account closed

    Unresolved

    Austria · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    United Kingdom · Casino Guru

54 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, affgambler.ru, casino.ru, Tribuna.

Questions about Videoslots Casino

Who owns Videoslots Casino?

Videoslots Casino is operated by Videoslots Limited and runs under the Videoslots Affiliates affiliate programme.

When was Videoslots Casino founded?

Videoslots Casino launched in 2011.

Which currencies does Videoslots Casino accept?

Currencies listed for Videoslots Casino: Canadian dollars, Euros, British pounds sterling, Norwegian kroner, Swedish kronor, US dollars, Indian rupees, Japanese yen and 3 more. Its site is available in 7 languages: English, Finnish, German, Norwegian and 3 more.

What welcome bonuses does Videoslots Casino offer?

8 welcome offers are listed for Videoslots Casino. The first on the list is “100% up to $200 at Videoslots Casino”, with a 35× wagering requirement.

Which countries is Videoslots Casino available in?

Videoslots Casino is listed in 11 markets: Austria, Canada, Finland, Germany, India, Italy, Japan, New Zealand and 3 more.

Does Videoslots Casino have a loyalty programme in New Zealand?

Yes. Its loyalty programme for New Zealand has 1 tier.

What do players say about Videoslots Casino?

Players have filed 169 complaints and written 2,955 reviews about Videoslots Casino. Players rate Videoslots Casino 4.19 out of 5 on average across the 5 sites that publish one.

What do players complain about most at Videoslots Casino?

“Withdrawal delay” – 28% of the 156 complaints about Videoslots Casino with a labelled problem. Followed by “Deposit not credited” (10%) and “Account blocked” (9%).

Do players report withdrawal problems at Videoslots Casino?

Withdrawals are the topic of 61 complaints about Videoslots Casino: 37% of the 167 with a topic. The most common withdrawal problem is “Withdrawal delay” (72% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does Videoslots Casino resolve player complaints?

81% of the 166 complaints about Videoslots Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Videoslots Casino is 782nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Videoslots Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 52% of the rated reviews give four or five stars, and 44% give one or two.

How many complaints has Videoslots Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 4 complaints about Videoslots Casino. That is 69% fewer than in the 12 months before, when there were 13.

Where do Videoslots Casino’s players come from?

The countries named most often in complaints and reviews about Videoslots Casino are United Kingdom (47%), Sweden (19%) and Denmark (8.6%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Videoslots Casino, and ones players rate about the same.