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Casino profile

Kungaslottet Casino

Player complaints and reviews about Kungaslottet Casino, plus its operator (Videoslots Affiliates), licences and welcome offers.

kungaslottet.se
kungaslottet.se
Capture of the Kungaslottet Casino website

Profile

Website
kungaslottet.se
Established
2024
Operator
Videoslots Affiliatesaffiliate programme
Company
Kungaslottet Limited
Licences
Languages
  • Swedish
Currencies
  • Swedish kronor

About

Kungaslottet Casino belongs to the Videoslots Affiliates affiliate programme. The site launched in 2024. It holds a licence from Swedish Gambling Authority. The interface is in Swedish. One account currency is listed: Swedish kronor. We list 2 welcome offers.

Kungaslottet Casino is listed in one market, Sweden.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

104 records

What players report about Kungaslottet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

3

67% resolved, of those with a known outcome

Total reviews

101

Across all review sites

Player rating

2.8 / 5

Trustpilot 2.8

GEO markets

4

Countries stated on 100% of records

Kungaslottet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Kungaslottet Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 3 complaints and 101 reviews about Kungaslottet Casino on 2 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 43 reviews. Reviews are down 12% on the 12 months before (49). The average review rating fell from 2.92 to 2.81 out of 5 year on year.

Reviewers give Kungaslottet Casino 2.9 out of 5 on average over 101 rated reviews, against 3.44 across all brands. 48% of the ratings are four or five stars, and 51% are one or two. The review sites’ own scores average 2.8 out of 5 on one site. By that score, Kungaslottet Casino ranks 2,759th of 4,287 rated casinos. Reviewers most often praise “Customer support” (32 reviews), “Withdrawals” (13 reviews) and “Games” (5 reviews). The most common criticism concerns “Withdrawals” (19 reviews), “Fairness & RTP” (17 reviews) and “Customer support” (14 reviews).

The countries players state most often are Sweden (97%), Switzerland (1%) and Malta (1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Kungaslottet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2025
Complaints count

Block 02

Complaint categories

  • Responsible gambling67%2
  • Withdrawal33%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved67%2
  • Unresolved33%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars42%42
  • 4 stars5.9%6
  • 3 stars1%1
  • 2 stars4%4
  • 1 star48%48
Share of 101 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support34%32
  • Withdrawals14%13
  • Games5.3%5
  • Website & app5.3%5
  • Deposits & payment methods3.2%3
  • Bonuses1.1%1
Share of the 95 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%19
  • Fairness & RTP18%17
  • Customer support15%14
  • Trust & licence13%12
  • Bonuses12%11
  • Website & app4.2%4
Share of the 95 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Sweden97%101
  • Switzerland1%1
  • Malta1%1
  • Thailand1%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–382.74
20253–482.96
20240–15–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–992.8 / 5
Casino Guru32–

Block 11

Latest complaints and reviews

The newest records about Kungaslottet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Sweden · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Sweden · Casino Guru

  • Complaint

    Self-exclusion

    Unresolved

    Sweden · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Kungaslottet Casino

Who owns Kungaslottet Casino?

Kungaslottet Casino is operated by Kungaslottet Limited and runs under the Videoslots Affiliates affiliate programme.

Is Kungaslottet Casino licensed?

Yes. Kungaslottet Casino holds a licence from Swedish Gambling Authority.

When was Kungaslottet Casino founded?

Kungaslottet Casino launched in 2024.

Which currencies does Kungaslottet Casino accept?

The one currency listed for Kungaslottet Casino is Swedish kronor. Its site is available in one language: Swedish.

What welcome bonuses does Kungaslottet Casino offer?

2 welcome offers are listed for Kungaslottet Casino. The first on the list is “20,000 kr bonus money and 150 extra spins”, with a 125× wagering requirement.

Which countries is Kungaslottet Casino available in?

Kungaslottet Casino is listed in 1 market: Sweden.

What do players say about Kungaslottet Casino?

Players have filed 3 complaints and written 101 reviews about Kungaslottet Casino. Players rate Kungaslottet Casino 2.8 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about Kungaslottet Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Fairness & RTP” and “Customer support”. 48% of the rated reviews give four or five stars, and 51% give one or two.

How many complaints has Kungaslottet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about Kungaslottet Casino.

Where do Kungaslottet Casino’s players come from?

The countries named most often in complaints and reviews about Kungaslottet Casino are Sweden (97%), Switzerland (1%) and Malta (1%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Kungaslottet Casino, and ones players rate about the same.