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Casino profile

Spinaro Casino

Player complaints and reviews about Spinaro Casino, plus its operator (Boss Partners), licences and welcome offers.

spinaro.com
spinaro.com
Capture of the Spinaro Casino website

Profile

Website
spinaro.com
Established
2023
Operator
Boss Partnersaffiliate programme
Company
Willx N.V.
Licences
Languages
  • English
  • German
  • Finnish
  • French
  • Hungarian
  • Japanese
  • Norwegian
  • Polish
  • Greek
  • Portuguese
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Japanese yen
  • Swiss francs
  • Brazilian reals
  • Bitcoin
  • Bitcoin Cash
  • USD Coin
  • Ethereum
  • Tether
  • Litecoin
  • Ripple
  • Binance Coin
  • Dogecoin Show more

About

Spinaro Casino belongs to the Boss Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, German, Finnish, French. 17 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 8 welcome offers.

Spinaro Casino is listed in 12 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Spinaro Casino, as the licence register names it.

Legal name
Willx N.V.
Curaçao licence reference
OGL/2024/1647/0892
Registration number (Curaçao Chamber of Commerce)
161182

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

66 records

What players report about Spinaro Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

37

100% resolved, of those with a known outcome

Total reviews

29

Across all review sites

Player rating

2.9 / 5

AskGamblers 3.3 · Trustpilot 2.5

GEO markets

15

Countries stated on 76% of records

Spinaro Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spinaro Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 37 complaints and 29 reviews about Spinaro Casino on 3 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 3 reviews. That is 88% fewer complaints than in the 12 months before (17).

The problem players report most often is “Withdrawal delay”: 57% of the 35 complaints with a labelled problem. Next come “Withdrawal refused” (20%) and “Documents rejected or requested again” (11%). Complaints about “Withdrawal” make up 76% of those with a topic, against 29% across all brands.

Of the 37 complaints with a known outcome, 100% were resolved, against 59% across all brands. That puts Spinaro Casino 1st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Spinaro Casino 2.21 out of 5 on average over 29 rated reviews, against 3.44 across all brands. 31% of the ratings are four or five stars, and 66% are one or two. The review sites’ own scores average 2.9 out of 5 across 2 sites. By that score, Spinaro Casino ranks 2,574th of 4,287 rated casinos. Reviewers most often praise “Games” (10 reviews), “Customer support” (9 reviews) and “Website & app” (8 reviews). The most common criticism concerns “Customer support” (10 reviews), “Withdrawals” (10 reviews) and “Bonuses” (9 reviews).

The countries players state most often are Portugal (20%), Germany (14%) and Finland (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Spinaro Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Website and app usability leans positive, though feedback is limited, while customer support and especially payments appear to be areas needing improvement based on user reviews.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay57%20
  • Withdrawal refused20%7
  • Documents rejected or requested again11%4
  • Deposit not credited5.7%2
  • Bonus winnings confiscated2.9%1
  • Verification delay2.9%1
Share of the 35 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal76%28
  • KYC / verification16%6
  • Deposit5.4%2
  • Bonus2.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%37
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spinaro Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spinaro Casino against the market
MeasureSpinaro CasinoAll brands
Complaints resolved100%59%
Average review rating2.213.44
Complaints per 100 reviews127.626.4
Share of “Withdrawal” complaints76%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars17%5
  • 4 stars14%4
  • 3 stars3.4%1
  • 2 stars10%3
  • 1 star55%16
Share of 29 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games38%10
  • Customer support35%9
  • Website & app31%8
  • Bonuses27%7
  • Deposits & payment methods15%4
  • Withdrawals12%3
Share of the 26 reviews that name at least one aspect.reviews

Criticised

  • Customer support38%10
  • Withdrawals38%10
  • Bonuses35%9
  • KYC / verification27%7
  • Trust & licence19%5
  • Account15%4
Share of the 26 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Portugal20%10
  • Germany14%7
  • Finland14%7
  • Greece8%4
  • Ireland8%4
  • Norway8%4
  • Canada6%3
  • Brazil4%2
  • France4%2
  • Sweden4%2
  • Other countries10%5
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–2–
202520100%12–
202414100%13–
20232–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru3010–
AskGamblers7103.3 / 5
Trustpilot–92.5 / 5

Block 13

Latest complaints and reviews

The newest records about Spinaro Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Verification delay

    Resolved

    United Kingdom · Casino Guru

  • Review

    1.0 of 5 stars

    Réunion · Trustpilot

  • Review

    1.0 of 5 stars

    Norway · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Norway · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Spinaro Casino

Who owns Spinaro Casino?

Spinaro Casino is operated by Willx N.V. and runs under the Boss Partners affiliate programme.

Is Spinaro Casino licensed?

Yes. Spinaro Casino holds a licence from Curacao Gaming Control Board.

When was Spinaro Casino founded?

Spinaro Casino launched in 2023.

Which currencies does Spinaro Casino accept?

Currencies listed for Spinaro Casino: Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Japanese yen, Swiss francs, Brazilian reals and 9 more. Its site is available in 10 languages: English, German, Finnish, French and 6 more.

What welcome bonuses does Spinaro Casino offer?

8 welcome offers are listed for Spinaro Casino. The first on the list is “125% up to $500”, with a 35× wagering requirement.

Which countries is Spinaro Casino available in?

Spinaro Casino is listed in 12 markets: Australia, Belgium, Brazil, Canada, Finland, France, Germany, Japan and 4 more.

What do players say about Spinaro Casino?

Players have filed 37 complaints and written 29 reviews about Spinaro Casino. Players rate Spinaro Casino 2.9 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spinaro Casino?

“Withdrawal delay” – 57% of the 35 complaints about Spinaro Casino with a labelled problem. Followed by “Withdrawal refused” (20%) and “Documents rejected or requested again” (11%).

Do players report withdrawal problems at Spinaro Casino?

Withdrawals are the topic of 28 complaints about Spinaro Casino: 76% of the 37 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Spinaro Casino resolve player complaints?

100% of the 37 complaints about Spinaro Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Spinaro Casino is 1st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spinaro Casino?

Praised most: “Games”, “Customer support” and “Website & app”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 31% of the rated reviews give four or five stars, and 66% give one or two.

How many complaints has Spinaro Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 2 complaints about Spinaro Casino. That is 88% fewer than in the 12 months before, when there were 17.

Where do Spinaro Casino’s players come from?

The countries named most often in complaints and reviews about Spinaro Casino are Portugal (20%), Germany (14%) and Finland (14%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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