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Casino profile

Spela Casino

Player complaints and reviews about Spela Casino, plus its operator (Genesis Affiliate), licences and welcome offers.

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Capture of the Spela Casino website

About

Spela Casino belongs to the Genesis Affiliate affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2018. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, Swedish, German. 25 account currencies are listed, including Euros, Swedish kronor, US dollars, Norwegian kroner.

Player Intelligence

77 records

What players report about Spela Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

61

85% resolved, of those with a known outcome

Total reviews

16

Across all review sites

Player rating

2.93 / 5

AskGamblers 3.65 · Trustpilot 2.2

GEO markets

11

Countries stated on 36% of records

Spela Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spela Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 61 complaints and 16 reviews about Spela Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 47% of the 58 complaints with a labelled problem. Next come “Verification delay” (17%) and “Withdrawal refused” (16%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.

Of the 61 complaints with a known outcome, 85% were resolved, against 59% across all brands. That puts Spela Casino 603rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.

The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, Spela Casino ranks 2,558th of 4,286 rated casinos.

The countries players state most often are United Kingdom (43%), Sweden (25%) and Malta (7.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spela Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay47%27
  • Verification delay17%10
  • Withdrawal refused16%9
  • Deposit not credited6.9%4
  • Bonus winnings confiscated3.4%2
  • Refund3.4%2
  • Account blocked1.7%1
  • Deposit refund1.7%1
  • Other problems3.4%2
Share of the 58 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal64%39
  • KYC / verification18%11
  • Deposit8.2%5
  • Payments & refunds4.9%3
  • Bonus3.3%2
  • Account1.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved85%52
  • Unresolved15%9
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spela Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spela Casino against the market
MeasureSpela CasinoAll brands
Complaints resolved85%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints64%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201420152016201720182019202020212022
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
201420152016201720182019202020212022
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom43%12
  • Sweden25%7
  • Malta7.1%2
  • Austria3.6%1
  • Canada3.6%1
  • Germany3.6%1
  • Finland3.6%1
  • Croatia3.6%1
  • Mexico3.6%1
  • Netherlands3.6%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20231–0–
20221050%2–
20212095%2–
202021100%4–
20199–2–
20140–6–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers4483.65 / 5
CasinoReviews11––
Trustpilot–82.2 / 5
Casino Guru6––

Block 11

Latest complaints and reviews

The newest records about Spela Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Verification delay

    Unresolved

    Sweden · Casino Guru

  • Complaint

    Deposit refund

    Resolved

    Finland · Casino Guru

  • Complaint

    Withdrawal refused

    Unresolved

    United Kingdom · Casino Guru

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Spela Casino

Who owns Spela Casino?

Spela Casino is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Spela Casino licensed?

Yes. Spela Casino holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Spela Casino founded?

Spela Casino launched in 2018. The site has since closed; its profile is kept for reference.

Which currencies does Spela Casino accept?

Currencies listed for Spela Casino: Euros, Swedish kronor, US dollars, Norwegian kroner, British pounds sterling, Swiss francs, Canadian dollars, Australian dollars and 17 more. Its site is available in 5 languages: English, Finnish, Swedish, German and 1 more.

What do players say about Spela Casino?

Players have filed 61 complaints and written 16 reviews about Spela Casino. Players rate Spela Casino 2.93 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spela Casino?

“Withdrawal delay” – 47% of the 58 complaints about Spela Casino with a labelled problem. Followed by “Verification delay” (17%) and “Withdrawal refused” (16%).

Do players report withdrawal problems at Spela Casino?

Withdrawals are the topic of 39 complaints about Spela Casino: 64% of the 61 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.

Does Spela Casino resolve player complaints?

85% of the 61 complaints about Spela Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spela Casino is 603rd. Open complaints and complaints closed without an outcome are left out.

Where do Spela Casino’s players come from?

The countries named most often in complaints and reviews about Spela Casino are United Kingdom (43%), Sweden (25%) and Malta (7.1%).