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SlotsPalace Casino in Italy

Player complaints and reviews about SlotsPalace Casino, plus its operator (Mio Media Affiliates), licences and welcome offers.

slotspalace.com
slotspalace.com
Capture of the SlotsPalace Casino website

Profile

Website
slotspalace.com
Established
2020
Operator
Mio Media Affiliatesaffiliate programme
Company
NovaForge Ltd
Licences
Languages
  • English
  • Norwegian
  • Polish
  • German
  • Czech
  • Portuguese
  • Spanish
  • French
  • Italian
  • Croatian
  • Slovak
  • Slovenian
  • Finnish
  • Hungarian
  • Japanese
  • Arabic
  • Greek
  • Dutch
Currencies
  • Euros
  • Polish zlotys
  • Hungarian forints
  • Canadian dollars
  • Norwegian kroner
  • Brazilian reals
  • Australian dollars
  • Indian rupees
  • New Zealand dollars
  • US dollars
  • Czech Republic korunas
  • Thai baht
  • Swiss francs
  • South African Rand
  • Philippine pesos
  • Peruvian nuevos soles Show more

About

On the SlotsPalace Casino site for Italy, we found 15 promotions and a loyalty programme with 4 tiers.

SlotsPalace Casino belongs to the Mio Media Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 18 languages, including English, Norwegian, Polish, German. 16 account currencies are listed, including Euros, Polish zlotys, Hungarian forints, Canadian dollars. We list 15 welcome offers.

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

15 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    No limits

    Specially for our loyal customers, we would like to offer personal VIP services with unique gaming conditions. Now you will play without any worries! It’s very simple – play for pleasure, improve your gaming skills and get more profitable winnings without any limits.

  2. 2

    Financial Privileges

    VIP club welcomes all the players who want to get high-quality VIP service. Exclusive privileges, special promotions and benefits are available for you on our website. VIP player’s status will allow you to enjoy incredibly high withdrawal limits of funds in record-breaking short terms.

  3. 3

    Personal manager

    Which of the impressive advantages would you like to get when you become a VIP player? Share it with your personal manager! All your suggestions will be undoubtedly considered and satisfied. We are glad to help you.

  4. 4

    VIP promotions

    Would you like to get more great promotions, pleasant and generous bonuses, personal offers? All of that is available to our VIP players who receive truly royal conditions and privileges as an award for the loyalty.

Player complaints and reviews in Italy

29 records

29 of the 247 records about SlotsPalace Casino come from players who state they are in Italy. The figures below are theirs alone; the casino page covers every market.

Total complaints

8

100% resolved, of those with a known outcome

Total reviews

21

Across all review sites

Player rating

3.95 / 5

21 ratings by these players

Share of all records

12%

of 247 about SlotsPalace Casino

What players in Italy say about SlotsPalace Casino

Players in Italy have filed 8 complaints and written 21 reviews about SlotsPalace Casino. That is 12% of the 247 records about it from every market. Complaints make up 28% of their records, against 51% across all markets. Their reviews rate it 3.95 out of 5 on average (21 ratings), against 2.48 across all markets. 24% of their rated reviews give one or two stars; across all markets the share is 60%.

The most common problem in their complaints is “Withdrawal delay”: 63% of 8 complaints with a labelled problem (46% across all markets). 100% of their 8 complaints with a known outcome were resolved, against 94% across all markets. In the last 12 months: 3 complaints and 4 reviews.

A player counts as being in Italy when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about SlotsPalace Casino in Italy, or compare the market with another one.

What the assistant can do
Italy and all markets
FigureItalyAll markets
Complaints among all records28%51%
Resolved, of complaints with a known outcome100%94%
Average review rating, out of 53.952.48
Reviews rated 1–2 stars24%60%
Withdrawal delay, of labelled complaints63%46%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal75%6
  • KYC / verification13%1
  • Responsible gambling13%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars67%14
  • 4 stars9.5%2
  • 1 star24%5
Share of 21 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support67%14
  • Withdrawals9.5%2
  • Deposits & payment methods4.8%1
  • Trust & licence4.8%1
Share of the 21 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence19%4
  • Bonuses9.5%2
  • Website & app9.5%2
  • Customer support9.5%2
  • Withdrawals9.5%2
  • Account4.8%1
Share of the 21 reviews that name at least one aspect.reviews

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–3–
20250–10–
20241–5–
20232–1–
20222–2–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–18–
Casino Guru83–

Block 09

Latest complaints and reviews

The newest records about SlotsPalace Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Self-exclusion

    Resolved

    Italy · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

  • Review

    5.0 of 5 stars

    Italy · Trustpilot

  • Review

    5.0 of 5 stars

    Italy · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about SlotsPalace Casino in Italy

What bonuses and promotions does SlotsPalace Casino run in Italy?

We read 15 live offers for Italy on the SlotsPalace Casino site itself.

Does SlotsPalace Casino have a loyalty programme in Italy?

Yes. Its loyalty programme for Italy has 4 tiers.

How many complaints and reviews about SlotsPalace Casino come from players in Italy?

29 of the 247 complaints and reviews about SlotsPalace Casino come from players in Italy. Across all its markets, 127 complaints have a known outcome, and 94% of them were resolved.

Who owns SlotsPalace Casino?

SlotsPalace Casino is operated by NovaForge Ltd and runs under the Mio Media Affiliates affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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