igamingcpo.com

Casino profile

MyEmpire Casino

Player complaints and reviews about MyEmpire Casino, plus its operator (Mio Media Affiliates), licences and welcome offers.

myempire.com
myempire.com
Capture of the MyEmpire Casino website

Profile

Website
myempire.com
Established
2023
Operator
Mio Media Affiliatesaffiliate programme
Company
NovaForge Ltd
Licences
Languages
  • English
  • Finnish
  • Norwegian
  • Italian
  • Polish
  • Portuguese
  • German
  • French
  • Hungarian
  • Arabic
  • Greek
  • Czech
  • Spanish
  • Slovak
  • Slovenian
  • Dutch
  • Thai
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • US dollars
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • Indian rupees
  • Brazilian reals
  • Czech Republic korunas
  • Chilean pesos
  • Peruvian nuevos soles
  • Malaysian ringgits
  • South African Rand
  • Swiss francs
  • Thai baht
  • Indonesian rupiahs Show more

About

MyEmpire Casino belongs to the Mio Media Affiliates affiliate programme. The site launched in 2023. It holds a licence from Anjouan Gaming Board. The interface is available in 17 languages, including English, Finnish, Norwegian, Italian. 18 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars. We list 15 welcome offers.

MyEmpire Casino is listed in 27 markets, among them Canada, Germany, France and Belgium. On the MyEmpire Casino site for Hungary, we found 3 promotions and 5 tournaments. In Hungary, MyEmpire Casino accepts 4 payment methods: Playid, Pay by Card, MiFinity and Cryptocurrencies. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum.

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

33 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Playid

    Other

    –

  • Pay by Card

    Card

    –

  • MiFinity

    E-wallet

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

    –

Cashier read on August 12, 2026

Player Intelligence

473 records

What players report about MyEmpire Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

219

96% resolved, of those with a known outcome

Total reviews

254

Across all review sites

Player rating

3.13 / 5

Trustpilot 2.5 · AskGamblers 3.75

GEO markets

36

Countries stated on 80% of records

MyEmpire Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about MyEmpire Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 219 complaints and 254 reviews about MyEmpire Casino on 6 sites. In the 12 months to November 4, 2026, they filed 36 complaints and posted 53 reviews. That is 54% fewer complaints than in the 12 months before (78). Reviews are down 48% on the 12 months before (101). The average review rating fell from 3.19 to 2.25 out of 5 year on year. Of the complaints with a known outcome, 97% were resolved in the last 12 months, against 99% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 69% of the 210 complaints with a labelled problem. Next come “Account closed” (4.8%) and “Self-exclusion” (4.3%). Complaints about “Withdrawal” make up 71% of those with a topic, against 29% across all brands.

Of the 218 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts MyEmpire Casino 141st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.

Reviewers give MyEmpire Casino 2.72 out of 5 on average over 254 rated reviews, against 3.44 across all brands. 43% of the ratings are four or five stars, and 55% are one or two. The review sites’ own scores average 3.13 out of 5 across 2 sites. By that score, MyEmpire Casino ranks 2,282nd of 4,286 rated casinos. Reviewers most often praise “Customer support” (81 reviews), “Games” (45 reviews) and “Withdrawals” (34 reviews). The most common criticism concerns “Withdrawals” (104 reviews), “Customer support” (77 reviews) and “Trust & licence” (43 reviews).

The countries players state most often are Italy (16%), Greece (16%) and Germany (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about MyEmpire Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the great selection of games and the efficient support team that provides timely assistance and quick withdrawals. Many have highlighted the professionalism and friendliness of the support staff, making their experiences enjoyable and stress-free.

Players dislike the delays in processing withdrawals, with some experiencing significant waiting times beyond what was promised. There are concerns about the company's commitment to its players, as some feel neglected and unsure about receiving their funds.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay69%144
  • Account closed4.8%10
  • Self-exclusion4.3%9
  • Account not closed on request3.8%8
  • Withdrawal refused3.3%7
  • Game malfunction2.9%6
  • Bonus not credited1.9%4
  • Deposit not credited1.9%4
  • Other problems8.6%18
Share of the 210 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal71%155
  • Account9.6%21
  • Technical5%11
  • Responsible gambling4.1%9
  • Bonus2.7%6
  • Deposit2.7%6
  • Other2.3%5
  • Payments & refunds1.8%4
  • KYC / verification0.9%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%209
  • Unresolved4.1%9
  • Closed without an outcome0.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

MyEmpire Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

MyEmpire Casino against the market
MeasureMyEmpire CasinoAll brands
Complaints resolved96%59%
Average review rating2.723.44
Complaints per 100 reviews86.226.4
Share of “Withdrawal” complaints71%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars37%95
  • 4 stars5.5%14
  • 3 stars2.4%6
  • 2 stars3.5%9
  • 1 star51%130
Share of 254 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support33%81
  • Games18%45
  • Withdrawals14%34
  • Deposits & payment methods6.9%17
  • Bonuses6.5%16
  • Website & app6.1%15
Share of the 246 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals42%104
  • Customer support31%77
  • Trust & licence17%43
  • Bonuses14%34
  • Fairness & RTP6.1%15
  • Account5.7%14
Share of the 246 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Italy16%62
  • Greece16%61
  • Germany15%57
  • France7.7%29
  • Canada7.1%27
  • Spain5.3%20
  • Austria5%19
  • Norway3.7%14
  • Finland2.9%11
  • New Zealand2.6%10
  • Other countries18%68
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262896%391.94
20259793%1323.43
20247199%652.07
202323100%18–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru16145–
Trustpilot–1672.5 / 5
AskGamblers56413.75 / 5
Casinomeister1––
CasinoReviews1––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about MyEmpire Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Türkiye · Trustpilot

  • Review

    1.0 of 5 stars

    Italy · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Austria · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Latvia · AskGamblers

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about MyEmpire Casino

Who owns MyEmpire Casino?

MyEmpire Casino is operated by NovaForge Ltd and runs under the Mio Media Affiliates affiliate programme.

Is MyEmpire Casino licensed?

Yes. MyEmpire Casino holds a licence from Anjouan Gaming Board.

When was MyEmpire Casino founded?

MyEmpire Casino launched in 2023.

Which currencies does MyEmpire Casino accept?

Currencies listed for MyEmpire Casino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Hungarian forints, Norwegian kroner, Polish zlotys and 10 more. Its site is available in 17 languages: English, Finnish, Norwegian, Italian and 13 more.

What welcome bonuses does MyEmpire Casino offer?

15 welcome offers are listed for MyEmpire Casino. The first on the list is “Up to 100 mBTC + 100 Free Spins + 1 Bonus Crab, Crypto Welcome Package at MyEmpire Casino”, with a 35× wagering requirement.

Which countries is MyEmpire Casino available in?

MyEmpire Casino is listed in 27 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 19 more.

Which payment methods does MyEmpire Casino accept in Hungary?

The MyEmpire Casino cashier for Hungary lists 4 payment methods: Playid, Pay by Card, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What bonuses and promotions does MyEmpire Casino run in Hungary?

We read 3 live offers for Hungary on the MyEmpire Casino site itself.

Does MyEmpire Casino run tournaments in Hungary?

Yes. The MyEmpire Casino site for Hungary lists 5 tournaments.

What do players say about MyEmpire Casino?

Players have filed 219 complaints and written 254 reviews about MyEmpire Casino. Players rate MyEmpire Casino 3.13 out of 5 on average across the 2 sites that publish one.

What do players complain about most at MyEmpire Casino?

“Withdrawal delay” – 69% of the 210 complaints about MyEmpire Casino with a labelled problem. Followed by “Account closed” (4.8%) and “Self-exclusion” (4.3%).

Do players report withdrawal problems at MyEmpire Casino?

Withdrawals are the topic of 155 complaints about MyEmpire Casino: 71% of the 219 with a topic. The most common withdrawal problem is “Withdrawal delay” (93% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.

Does MyEmpire Casino resolve player complaints?

96% of the 218 complaints about MyEmpire Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, MyEmpire Casino is 141st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about MyEmpire Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 43% of the rated reviews give four or five stars, and 55% give one or two.

How many complaints has MyEmpire Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 36 complaints about MyEmpire Casino. That is 54% fewer than in the 12 months before, when there were 78.

Where do MyEmpire Casino’s players come from?

The countries named most often in complaints and reviews about MyEmpire Casino are Italy (16%), Greece (16%) and Germany (15%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with MyEmpire Casino, and ones players rate about the same.