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Casino profile

Black Label Casino

Player complaints and reviews about Black Label Casino, plus its licences and welcome offers.

blacklabelcasino.com
blacklabelcasino.com
Capture of the Black Label Casino website

Profile

Website
blacklabelcasino.com
Established
2020
Company
Unknown
Licences
Unknown
Languages
  • English
  • French
  • German
  • Italian
  • Spanish
Currencies
  • Canadian dollars
  • US dollars
  • Euros
  • British pounds sterling
  • Argentine pesos
  • Bangladeshi takas
  • Bolivian bolivianos
  • Brazilian reals
  • Chilean pesos
  • Colombian pesos
  • Honduran lempiras
  • Croatian kunas
  • Indonesian rupiahs
  • Indian rupees
  • Japanese yen
  • Cambodian riels
  • Sri Lankan rupees
  • Mexican pesos
  • Malaysian ringgits
  • Nigerian nairas
  • Norwegian kroner
  • New Zealand dollars
  • Panamanian balboas
  • Peruvian nuevos soles
  • Philippine pesos
  • Polish zlotys
  • Paraguayan guaranis
  • Thai baht
  • Uruguayan pesos
  • Venezuelan bolívars
  • Vietnamese dong
  • South African Rand

About

The Black Label Casino site launched in 2020. The interface is available in 5 languages, including English, French, German, Italian. 32 account currencies are listed, including Canadian dollars, US dollars, Euros, British pounds sterling.

Black Label Casino is listed in 26 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 26 markets. Pick one to see what it offers there.

Player Intelligence

28 records

What players report about Black Label Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

26

69% resolved, of those with a known outcome

Total reviews

2

Across all review sites

Player rating

–

No site publishes a rating yet

GEO markets

6

Countries stated on 64% of records

Black Label Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Black Label Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 26 complaints and 2 reviews about Black Label Casino on 2 sites.

The problem players report most often is “Bonus winnings confiscated”: 31% of the 26 complaints with a labelled problem. Next come “Winnings voided” (27%) and “Withdrawal delay” (12%). Complaints about “Withdrawal” make up 46% of those with a topic, against 29% across all brands.

Of the 26 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Black Label Casino 1,184th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 75%.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Black Label Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated31%8
  • Winnings voided27%7
  • Withdrawal delay12%3
  • Withdrawal limits7.7%2
  • Verification delay3.8%1
  • Documents rejected or requested again3.8%1
  • Fraud3.8%1
  • Unfair terms3.8%1
  • Other problems7.7%2
Share of the 26 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal46%12
  • Bonus31%8
  • KYC / verification7.7%2
  • Other7.7%2
  • Responsible gambling7.7%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved69%18
  • Unresolved31%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Black Label Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Black Label Casino against the market
MeasureBlack Label CasinoAll brands
Complaints resolved69%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints46%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2022
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2022
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom56%10
  • Italy17%3
  • Greece11%2
  • Germany5.6%1
  • Portugal5.6%1
  • United States5.6%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20234–0–
20221464%2–
20214–0–
20204–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru162–
CasinoReviews10––

Block 11

Latest complaints and reviews

The newest records about Black Label Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Bonus winnings confiscated

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Winnings voided

    Resolved

    United Kingdom · Casino Guru

  • Review

    1.0 of 5 stars

    Greece · Casino Guru

  • Review

    1.0 of 5 stars

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Black Label Casino

When was Black Label Casino founded?

Black Label Casino launched in 2020.

Which currencies does Black Label Casino accept?

Currencies listed for Black Label Casino: Canadian dollars, US dollars, Euros, British pounds sterling, Argentine pesos, Bangladeshi takas, Bolivian bolivianos, Brazilian reals and 24 more. Its site is available in 5 languages: English, French, German, Italian and 1 more.

Which countries is Black Label Casino available in?

Black Label Casino is listed in 26 markets: Argentina, Bangladesh, Belgium, Canada, Chile, Colombia, France, Germany and 18 more.

What do players say about Black Label Casino?

Players have filed 26 complaints and written 2 reviews about Black Label Casino.

What do players complain about most at Black Label Casino?

“Bonus winnings confiscated” – 31% of the 26 complaints about Black Label Casino with a labelled problem. Followed by “Winnings voided” (27%) and “Withdrawal delay” (12%).

Do players report withdrawal problems at Black Label Casino?

Withdrawals are the topic of 12 complaints about Black Label Casino: 46% of the 26 with a topic. The most common withdrawal problem is “Winnings voided” (58% of them). Of the withdrawal complaints with a known outcome, 75% were resolved.

Does Black Label Casino resolve player complaints?

69% of the 26 complaints about Black Label Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Black Label Casino is 1,184th. Open complaints and complaints closed without an outcome are left out.

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