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Casino profile
SlotsPalace Casino
Player complaints and reviews about SlotsPalace Casino, plus its operator (Mio Media Affiliates), licences and welcome offers.
slotspalace.com
Profile
- Website
- slotspalace.com
- Established
- 2020
- Operator
- Mio Media Affiliatesaffiliate programme
- Company
- NovaForge Ltd
- Licences
- Languages
- English
- Norwegian
- Polish
- German
- Czech
- Portuguese
- Spanish
- French
- Italian
- Croatian
- Slovak
- Slovenian
- Finnish
- Hungarian
- Japanese
- Arabic
- Greek
- Dutch
- Currencies
- Euros
- Polish zlotys
- Hungarian forints
- Canadian dollars
- Norwegian kroner
- Brazilian reals
- Australian dollars
- Indian rupees
- New Zealand dollars
- US dollars
- Czech Republic korunas
- Thai baht
- Swiss francs
- South African Rand
- Philippine pesos
- Peruvian nuevos soles Show more
About
SlotsPalace Casino belongs to the Mio Media Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 18 languages, including English, Norwegian, Polish, German. 16 account currencies are listed, including Euros, Polish zlotys, Hungarian forints, Canadian dollars.
SlotsPalace Casino is listed in 27 markets, among them Canada, Germany, France and Belgium. On the SlotsPalace Casino site for Finland, we found 4 welcome bonuses and 13 promotions.
Markets
This brand is listed in 27 markets. Pick one to see what it offers there.
Welcome bonuses
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
TAIDEKOKOELMAT
Suorita saavutuksia
Avaa taidekokoelma
Ansaitse timantteja
ALOITA TAIDEKOKOELMASI KERÄÄMINEN
JA ANSAITSE 150
KERÄÄ NYT
Sinun taidekokoelmasi
Suorita saavutuksia, avaa taidekokoelmia ja ansaitse timantteja!
+5
TAIDEKOKOELMA #1
+10
TAIDEKOKOELMA…TALLETA
Saat timantteja jokaisesta talletuksesta! Ansaitset 5% talletussummastasi timantteina.
Talleta nytTURNAUKSET
PÄÄTTYNYT
VEDONLYÖNTI
MESTARIT
€1,500
€10
01.08.26
31.08.26
Promotions
13 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
100 Ilmaiskierrosta Up For Grabs
Sunnuntaikierrokset
Lisätietoja100,000€
Kombo
Lisätietoja100% Jopa 200€
Ensitalletusbonus
Lisätietoja12,000,000€
Spinoleague
Lisätietoja50 Ilmaiskierrosta
Viikoittainen bonus
Lisätietoja50% Bonus Jopa 50€ Asti
Lisätietoja
50% Jopa 500€
Viikoittainen bonus
Lisätietoja700€ + 50 Ilmaiskierrosta
Viikonlopun latausbonus
LisätietojaBonus 3,000€
15% viikoittainen cashback
LisätietojaJopa 1,000€ Kolmessa Bonuksessa
Tervetuliaispaketti
LisätietojaJopa 100 MBTC + 100 FS
Crypto-tervetulotarjous
LisätietojaJopa 200€
25% Live cashback
LisätietojaJopa 500€
10% cashback
Lisätietoja
Sign-up requirements
2 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Sign in
- Username
- Password
Player Intelligence
247 records
What players report about SlotsPalace Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
127
94% resolved, of those with a known outcome
Total reviews
120
Across all review sites
Player rating
2.68 / 5
Trustpilot 2.9 · AskGamblers 2.45
GEO markets
30
Countries stated on 85% of records
SlotsPalace Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about SlotsPalace Casino, the way Player Intelligence PRO computes it.
Since 2021, players have posted 127 complaints and 120 reviews about SlotsPalace Casino on 4 sites. In the 12 months to November 5, 2026, they filed 19 complaints and posted 16 reviews. That is 27% fewer complaints than in the 12 months before (26). Reviews are down 47% on the 12 months before (30). Of the complaints with a known outcome, 95% were resolved in the last 12 months, against 100% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 46% of the 122 complaints with a labelled problem. Next come “Self-exclusion” (9%) and “Account blocked” (4.9%). Complaints about “Withdrawal” make up 52% of those with a topic, against 29% across all brands.
Of the 127 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts SlotsPalace Casino 192nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 97%.
Reviewers give SlotsPalace Casino 2.48 out of 5 on average over 120 rated reviews, against 3.44 across all brands. 36% of the ratings are four or five stars, and 60% are one or two. The review sites’ own scores average 2.68 out of 5 across 2 sites. By that score, SlotsPalace Casino ranks 2,973rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (28 reviews), “Games” (21 reviews) and “Website & app” (18 reviews). The most common criticism concerns “Withdrawals” (59 reviews), “Customer support” (42 reviews) and “Trust & licence” (24 reviews).
The countries players state most often are Greece (17%), Italy (14%) and Germany (9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,905 brands Player Intelligence tracks.
Ask the AI analyst about SlotsPalace Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the user-friendly interface and smooth navigation of the SlotsPalace Casino website. Additionally, they enjoy the wide selection of games and attractive promotions available.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
33
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 18 |
| 2023 | 29 |
| 2024 | 29 |
| 2025 | 33 |
| 2026 | 17 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay46%56
- Self-exclusion9%11
- Account blocked4.9%6
- Account closed4.1%5
- Withdrawal refused4.1%5
- Account not closed on request3.3%4
- Deposit not credited3.3%4
- Verification delay3.3%4
- Other problems22%27
Block 03
Complaint categories
- Withdrawal52%66
- Account12%15
- Responsible gambling8.7%11
- KYC / verification7.1%9
- Deposit5.6%7
- Payments & refunds4.8%6
- Bonus4%5
- Technical3.2%4
- Other2.4%3
Block 04
Complaint status
- Resolved94%120
- Unresolved5.5%7
Block 05
SlotsPalace Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | SlotsPalace Casino | All brands |
|---|---|---|
| Complaints resolved | 94% | 59% |
| Average review rating | 2.48 | 3.44 |
| Complaints per 100 reviews | 105.8 | 26.4 |
| Share of “Withdrawal” complaints | 52% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
31
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 5 |
| 2022 | 15 |
| 2023 | 29 |
| 2024 | 29 |
| 2025 | 31 |
| 2026 | 11 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars28%34
- 4 stars7.5%9
- 3 stars4.2%5
- 2 stars5.8%7
- 1 star54%65
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support24%28
- Games18%21
- Website & app15%18
- Withdrawals14%16
- Bonuses11%13
- Deposits & payment methods6.8%8
Criticised
- Withdrawals50%59
- Customer support36%42
- Trust & licence20%24
- Bonuses16%19
- Website & app7.6%9
- Account6.8%8
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.3
2.33
1.81
2.22
2.9
3.5
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 3.3 |
| 2022 | 2.33 |
| 2023 | 1.81 |
| 2024 | 2.22 |
| 2025 | 2.9 |
| 2026 | 3.5 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Greece17%36
- Italy14%29
- Germany9%19
- Spain7.1%15
- Canada6.2%13
- Australia5.2%11
- Austria4.3%9
- Poland3.8%8
- Finland3.3%7
- Portugal3.3%7
- Other countries27%56
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 17 | 94% | 11 | – |
| 2025 | 33 | 97% | 31 | 2.9 |
| 2024 | 29 | 100% | 29 | 2.22 |
| 2023 | 29 | 90% | 29 | 1.81 |
| 2022 | 18 | 89% | 15 | – |
| 2021 | 0 | – | 5 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 98 | 38 | – |
| Trustpilot | – | 71 | 2.9 / 5 |
| AskGamblers | 26 | 11 | 2.45 / 5 |
| CasinoReviews | 3 | – | – |
Block 13
Latest complaints and reviews
The newest records about SlotsPalace Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Refund
Resolved - Complaint
Self-exclusion
ResolvedGermany · Casino Guru
- Review
1.0 of 5 stars
Switzerland · Trustpilot
- Complaint
Withdrawal delay
ResolvedPoland · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about SlotsPalace Casino
Who owns SlotsPalace Casino?
SlotsPalace Casino is operated by NovaForge Ltd and runs under the Mio Media Affiliates affiliate programme.
Is SlotsPalace Casino licensed?
Yes. SlotsPalace Casino holds a licence from Anjouan Gaming Board.
When was SlotsPalace Casino founded?
SlotsPalace Casino launched in 2020.
Which currencies does SlotsPalace Casino accept?
Currencies listed for SlotsPalace Casino: Euros, Polish zlotys, Hungarian forints, Canadian dollars, Norwegian kroner, Brazilian reals, Australian dollars, Indian rupees and 8 more. Its site is available in 18 languages: English, Norwegian, Polish, German and 14 more.
Which countries is SlotsPalace Casino available in?
SlotsPalace Casino is listed in 27 markets: Australia, Austria, Belgium, Brazil, Canada, Croatia, Czechia, Finland and 19 more.
What bonuses and promotions does SlotsPalace Casino run in Finland?
We read 17 live offers for Finland on the SlotsPalace Casino site itself.
What do players say about SlotsPalace Casino?
Players have filed 127 complaints and written 120 reviews about SlotsPalace Casino. Players rate SlotsPalace Casino 2.68 out of 5 on average across the 2 sites that publish one.
What do players complain about most at SlotsPalace Casino?
“Withdrawal delay” – 46% of the 122 complaints about SlotsPalace Casino with a labelled problem. Followed by “Self-exclusion” (9%) and “Account blocked” (4.9%).
Do players report withdrawal problems at SlotsPalace Casino?
Withdrawals are the topic of 66 complaints about SlotsPalace Casino: 52% of the 126 with a topic. The most common withdrawal problem is “Withdrawal delay” (85% of them). Of the withdrawal complaints with a known outcome, 97% were resolved.
Does SlotsPalace Casino resolve player complaints?
94% of the 127 complaints about SlotsPalace Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, SlotsPalace Casino is 192nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about SlotsPalace Casino?
Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 36% of the rated reviews give four or five stars, and 60% give one or two.
How many complaints has SlotsPalace Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 19 complaints about SlotsPalace Casino. That is 27% fewer than in the 12 months before, when there were 26.
Where do SlotsPalace Casino’s players come from?
The countries named most often in complaints and reviews about SlotsPalace Casino are Greece (17%), Italy (14%) and Germany (9%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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