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Casino profile

Richard Casino

Player complaints and reviews about Richard Casino, plus its operator (Stay Partners), licences and welcome offers.

richardcasino.com
richardcasino.com
Capture of the Richard Casino website

Profile

Website
richardcasino.com
Established
2023
Operator
Stay Partnersaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
  • Arabic
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Polish zlotys
  • Japanese yen
  • Brazilian reals
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin Show more

About

Richard Casino belongs to the Stay Partners affiliate programme. The site launched in 2023. It holds licences from Costa Rica Gambling, Tobique Gaming Commission. The interface is available in 2 languages: English, Arabic. 15 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 10 welcome offers.

Richard Casino is listed in 6 markets, among them Canada, Australia, New Zealand and Austria. On the Richard Casino site for Mexico, we found 9 promotions.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

520 records

What players report about Richard Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

43

93% resolved, of those with a known outcome

Total reviews

477

Across all review sites

Player rating

4.1 / 5

Trustpilot 3.7 · AskGamblers 4.5

GEO markets

20

Countries stated on 82% of records

Richard Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Richard Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 43 complaints and 477 reviews about Richard Casino on 5 sites. In the 12 months to November 5, 2026, they filed 10 complaints and posted 241 reviews. That is 38% fewer complaints than in the 12 months before (16). Reviews are up 271% on the 12 months before (65). The average review rating rose from 2.85 to 3.89 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 23% of the 43 complaints with a labelled problem. Next come “Documents rejected or requested again” (19%) and “Account closed” (14%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 41 complaints with a known outcome, 93% were resolved, against 59% across all brands. That puts Richard Casino 279th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Richard Casino 3.84 out of 5 on average over 476 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 4.1 out of 5 across 2 sites. By that score, Richard Casino ranks 634th of 4,286 rated casinos. Reviewers most often praise “Customer support” (232 reviews), “Games” (179 reviews) and “Withdrawals” (169 reviews). The most common criticism concerns “Withdrawals” (67 reviews), “Bonuses” (54 reviews) and “Customer support” (54 reviews).

The countries players state most often are Australia (54%), Canada (15%) and Germany (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Richard Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast and easy registration process, as well as the wide variety of exciting games available. The friendly support team and reliable withdrawals were also highlighted as positive aspects of their experience.

Players disliked the high wagering requirements associated with some promotions, which made it difficult to fully enjoy the bonuses. This was a significant concern for those looking to take advantage of promotional offers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay23%10
  • Documents rejected or requested again19%8
  • Account closed14%6
  • Withdrawal refused12%5
  • Bonus winnings confiscated9.3%4
  • Account blocked4.7%2
  • Deposit not credited4.7%2
  • Withdrawal limits4.7%2
  • Other problems9.3%4
Share of the 43 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%18
  • Account19%8
  • KYC / verification19%8
  • Bonus12%5
  • Deposit7%3
  • Technical2.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%38
  • Unresolved7%3
  • Closed without an outcome2.3%1
  • Open2.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Richard Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Richard Casino against the market
MeasureRichard CasinoAll brands
Complaints resolved93%59%
Average review rating3.843.44
Complaints per 100 reviews926.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars62%297
  • 4 stars9.5%45
  • 3 stars3.4%16
  • 2 stars2.1%10
  • 1 star23%108
Share of 476 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support51%232
  • Games39%179
  • Withdrawals37%169
  • Bonuses32%147
  • Website & app16%71
  • VIP & loyalty13%59
Share of the 454 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%67
  • Bonuses12%54
  • Customer support12%54
  • Fairness & RTP7.9%36
  • KYC / verification4.8%22
  • Trust & licence4%18
Share of the 454 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia54%227
  • Canada15%62
  • Germany13%53
  • New Zealand9.2%39
  • Austria4%17
  • Norway2.1%9
  • Ireland0.7%3
  • Russia0.5%2
  • Argentina0.2%1
  • Brazil0.2%1
  • Other countries2.4%10
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610–2274.04
20251593%1053.25
20241090%1023.89
20238–434.16

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3383.7 / 5
AskGamblers2924.5 / 5
Casino Guru3946–
latestcasinobonuses.bet11–
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Richard Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Australia · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

  • Complaint

    Wrong calculation

    Resolved

    Canada · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Richard Casino

Who owns Richard Casino?

Richard Casino is operated by Metlait SRL and runs under the Stay Partners affiliate programme.

Is Richard Casino licensed?

Yes. Richard Casino holds 2 licences: Costa Rica Gambling, Tobique Gaming Commission.

When was Richard Casino founded?

Richard Casino launched in 2023.

Which currencies does Richard Casino accept?

Currencies listed for Richard Casino: Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Norwegian kroner, Polish zlotys, Japanese yen and 7 more. Its site is available in 2 languages: English, Arabic.

What welcome bonuses does Richard Casino offer?

10 welcome offers are listed for Richard Casino. The first on the list is “125% up to €6000, 1st Deposit HighRoller Bonus at Richard Casino”, with a 40× wagering requirement.

Which countries is Richard Casino available in?

Richard Casino is listed in 6 markets: Australia, Austria, Canada, Japan, New Zealand, United Arab Emirates.

What bonuses and promotions does Richard Casino run in Mexico?

We read 9 live offers for Mexico on the Richard Casino site itself.

What do players say about Richard Casino?

Players have filed 43 complaints and written 477 reviews about Richard Casino. Players rate Richard Casino 4.1 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Richard Casino?

“Withdrawal delay” – 23% of the 43 complaints about Richard Casino with a labelled problem. Followed by “Documents rejected or requested again” (19%) and “Account closed” (14%).

Do players report withdrawal problems at Richard Casino?

Withdrawals are the topic of 18 complaints about Richard Casino: 42% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (56% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Richard Casino resolve player complaints?

93% of the 41 complaints about Richard Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Richard Casino is 279th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Richard Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 72% of the rated reviews give four or five stars, and 25% give one or two.

How many complaints has Richard Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 10 complaints about Richard Casino. That is 38% fewer than in the 12 months before, when there were 16.

Where do Richard Casino’s players come from?

The countries named most often in complaints and reviews about Richard Casino are Australia (54%), Canada (15%) and Germany (13%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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