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Casino profile

StayCasino

Player complaints and reviews about StayCasino, plus its operator (Stay Partners), licences and welcome offers.

staycasino.com
staycasino.com
Capture of the StayCasino website

Profile

Website
staycasino.com
Established
2021
Operator
Stay Partnersaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether

About

StayCasino belongs to the Stay Partners affiliate programme. The site launched in 2021. It holds a licence from Anjouan Gaming Board. The interface is in English. 12 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 18 welcome offers.

StayCasino is listed in 4 markets: Canada, Australia, New Zealand and Austria.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

18 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

475 records

What players report about StayCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

42

93% resolved, of those with a known outcome

Total reviews

433

Across all review sites

Player rating

4.53 / 5

Trustpilot 4.3 · AskGamblers 4.4 · Tribuna 4.9

GEO markets

26

Countries stated on 74% of records

StayCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about StayCasino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 42 complaints and 433 reviews about StayCasino on 5 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 163 reviews. Reviews are up 133% on the 12 months before (70). The average review rating rose from 3.76 to 4.13 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 18% of the 39 complaints with a labelled problem. Next come “Bonus winnings confiscated” (13%) and “Documents rejected or requested again” (13%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.

Of the 42 complaints with a known outcome, 93% were resolved, against 59% across all brands. That puts StayCasino 268th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give StayCasino 4.06 out of 5 on average over 433 rated reviews, against 3.44 across all brands. 77% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 4.53 out of 5 across 3 sites. By that score, StayCasino ranks 228th of 4,287 rated casinos. Reviewers most often praise “Customer support” (197 reviews), “Games” (193 reviews) and “Bonuses” (163 reviews). The most common criticism concerns “Withdrawals” (68 reviews), “Bonuses” (44 reviews) and “Customer support” (40 reviews).

The countries players state most often are Australia (43%), Canada (25%) and New Zealand (9.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about StayCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the well-designed, easy-to-navigate site and the diverse selection of games available. The responsive customer support and quick withdrawal processes were also highlighted as significant advantages.

Players disliked that VIP cash bonuses decrease over time, making the platform less appealing for long-term play. Additionally, concerns were raised about the advertised RTP not being as favorable as expected.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay18%7
  • Bonus winnings confiscated13%5
  • Documents rejected or requested again13%5
  • Withdrawal limits10%4
  • Deposit not credited7.7%3
  • Verification delay7.7%3
  • Self-exclusion7.7%3
  • Withdrawal refused5.1%2
  • Other problems18%7
Share of the 39 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal38%16
  • KYC / verification19%8
  • Bonus14%6
  • Deposit7.1%3
  • Responsible gambling7.1%3
  • Payments & refunds4.8%2
  • Technical4.8%2
  • Account2.4%1
  • Other2.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved93%39
  • Unresolved7.1%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

StayCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

StayCasino against the market
MeasureStayCasinoAll brands
Complaints resolved93%59%
Average review rating4.063.44
Complaints per 100 reviews9.726.4
Share of “Withdrawal” complaints38%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars65%280
  • 4 stars12%52
  • 3 stars6.2%27
  • 2 stars1.8%8
  • 1 star15%66
Share of 433 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support48%197
  • Games47%193
  • Bonuses40%163
  • Withdrawals37%154
  • Website & app24%99
  • VIP & loyalty15%61
Share of the 412 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%68
  • Bonuses11%44
  • Customer support9.7%40
  • Trust & licence5.1%21
  • KYC / verification4.1%17
  • Fairness & RTP3.9%16
Share of the 412 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia43%152
  • Canada25%86
  • New Zealand9.7%34
  • Germany6.3%22
  • Norway2.6%9
  • India2.3%8
  • Austria1.7%6
  • Ireland1.7%6
  • Italy1.4%5
  • Denmark1.1%4
  • Other countries5.4%19
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–1524.21
20256–933.85
20249–1054.39
20236–263.25
20229–17–
20217–404.2

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2604.3 / 5
AskGamblers71034.4 / 5
Casino Guru3455–
Tribuna–154.9 / 5
latestcasinobonuses.bet1––

Block 13

Latest complaints and reviews

The newest records about StayCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    1.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Unresolved

    Canada · AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about StayCasino

Who owns StayCasino?

StayCasino is operated by Metlait SRL and runs under the Stay Partners affiliate programme.

Is StayCasino licensed?

Yes. StayCasino holds a licence from Anjouan Gaming Board.

When was StayCasino founded?

StayCasino launched in 2021.

Which currencies does StayCasino accept?

Currencies listed for StayCasino: Euros, US dollars, Canadian dollars, Australian dollars, Norwegian kroner, New Zealand dollars, Bitcoin, Bitcoin Cash and 4 more. Its site is available in one language: English.

What welcome bonuses does StayCasino offer?

18 welcome offers are listed for StayCasino. The first on the list is “150% up to €500 + 100 Free Spins at StayCasino”, with a 40× wagering requirement.

Which countries is StayCasino available in?

StayCasino is listed in 4 markets: Australia, Austria, Canada, New Zealand.

What do players say about StayCasino?

Players have filed 42 complaints and written 433 reviews about StayCasino. Players rate StayCasino 4.53 out of 5 on average across the 3 sites that publish one.

What do players complain about most at StayCasino?

“Withdrawal delay” – 18% of the 39 complaints about StayCasino with a labelled problem. Followed by “Bonus winnings confiscated” (13%) and “Documents rejected or requested again” (13%).

Do players report withdrawal problems at StayCasino?

Withdrawals are the topic of 16 complaints about StayCasino: 38% of the 42 with a topic. The most common withdrawal problem is “Withdrawal delay” (44% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does StayCasino resolve player complaints?

93% of the 42 complaints about StayCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, StayCasino is 268th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about StayCasino?

Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 77% of the rated reviews give four or five stars, and 17% give one or two.

How many complaints has StayCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about StayCasino.

Where do StayCasino’s players come from?

The countries named most often in complaints and reviews about StayCasino are Australia (43%), Canada (25%) and New Zealand (9.7%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with StayCasino, and ones players rate about the same.