Casino profile

Pocket Play Casino

Player complaints and reviews about Pocket Play Casino, plus its operator (Hero Partners), licences and welcome offers.

pocketplay.com

About

Pocket Play Casino belongs to the Hero Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2020. It holds a licence from Curacao Gaming Control Board.

Player Intelligence

20 records

What players report about Pocket Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

68% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

–

No site publishes a rating yet

GEO markets

Countries stated on 85% of records

Pocket Play Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Pocket Play Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 19 complaints and 1 review about Pocket Play Casino on 2 sites.

The problem players report most often is “Withdrawal delay”: 84% of the 19 complaints with a labelled problem. Next come “Deposit not credited” (5.3%) and “Withdrawal refused” (5.3%). Complaints about “Withdrawal” make up 89% of those with a topic, against 29% across all brands.

Of the 19 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Pocket Play Casino 1,222nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 65%.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Pocket Play Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202120222023

Complaints count

Period	Value
2021	8
2022	9
2023	2

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay84%16
Deposit not credited5.3%1
Withdrawal refused5.3%1
Other problems5.3%1

Share of the 19 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal89%17
Deposit5.3%1
Other5.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved68%13
Unresolved32%6

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Pocket Play Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Pocket Play Casino against the market
Measure	Pocket Play Casino	All brands
Complaints resolved	68%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	89%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2023

Reviews count

Period	Value
2023	1

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2023

Rating history

Period	Value
2023	1

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Germany41%7
Ireland35%6
Finland24%4

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2023	2	–	1	–
2022	9	–	0	–
2021	8	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Casino Guru	15	1	–
AskGamblers	4	–	–

Block 11

Latest complaints and reviews

The newest records about Pocket Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintMay 4, 2023
Withdrawal delay
Unresolved
Finland · Casino Guru
ReviewApr 1, 2023
1.0 of 5 stars
Ireland · Casino Guru
ComplaintMar 7, 2023
Withdrawal delay
Unresolved
Ireland · Casino Guru
ComplaintNov 2, 2022
Withdrawal delay
Resolved
Ireland · Casino Guru
ComplaintSep 8, 2022
Withdrawal delay
Resolved
Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

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Questions about Pocket Play Casino

Who owns Pocket Play Casino?

Pocket Play Casino is operated by Deep Dive Tech B.V. and runs under the Hero Partners affiliate programme.

Is Pocket Play Casino licensed?

Yes. Pocket Play Casino holds a licence from Curacao Gaming Control Board.

When was Pocket Play Casino founded?

Pocket Play Casino launched in 2020. The site has since closed; its profile is kept for reference.

What do players say about Pocket Play Casino?

Players have filed 19 complaints and written 1 review about Pocket Play Casino.

What do players complain about most at Pocket Play Casino?

“Withdrawal delay” – 84% of the 19 complaints about Pocket Play Casino with a labelled problem. Followed by “Deposit not credited” (5.3%) and “Withdrawal refused” (5.3%).

Do players report withdrawal problems at Pocket Play Casino?

Withdrawals are the topic of 17 complaints about Pocket Play Casino: 89% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (94% of them). Of the withdrawal complaints with a known outcome, 65% were resolved.

Does Pocket Play Casino resolve player complaints?

68% of the 19 complaints about Pocket Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Pocket Play Casino is 1,222nd. Open complaints and complaints closed without an outcome are left out.