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Stelario Casino

Player complaints and reviews about Stelario Casino, plus its operator (Join Affiliates), licences and welcome offers.

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Capture of the Stelario Casino website

About

Stelario Casino belongs to the Join Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, French, Russian, German. 7 account currencies are listed, including Russian rubles, Euros, Canadian dollars, Norwegian kroner. We list 8 welcome offers.

Stelario Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Stelario Casino site for Canada, we found 4 promotions. In Canada, Stelario Casino accepts 8 payment methods, among them Interac, JCB, Mastercard and MiFinity.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Interac

    Bank transfer

    –

  • JCB

    Card

    –

  • Mastercard

    Card

    –

  • MiFinity

    E-wallet

    –

  • Neteller

    E-wallet

    –

  • Paysafecard

    Voucher

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

Player Intelligence

1,103 records

What players report about Stelario Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

94

91% resolved, of those with a known outcome

Total reviews

1,009

Across all review sites

Player rating

4.2 / 5

AskGamblers 4.7 · Trustpilot 3.2 · casino.ru 4.7

GEO markets

37

Countries stated on 38% of records

Stelario Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Stelario Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 94 complaints and 1,009 reviews about Stelario Casino on 6 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 42 reviews. Reviews are up 133% on the 12 months before (18).

The problem players report most often is “Withdrawal delay”: 33% of the 89 complaints with a labelled problem. Next come “Account closed” (12%) and “Documents rejected or requested again” (11%). Complaints about “Withdrawal” make up 46% of those with a topic, against 29% across all brands.

Of the 94 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Stelario Casino 334th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.

Reviewers give Stelario Casino 4.4 out of 5 on average over 1,005 rated reviews, against 3.44 across all brands. 86% of the ratings are four or five stars, and 11% are one or two. The review sites’ own scores average 4.2 out of 5 across 3 sites. By that score, Stelario Casino ranks 538th of 4,286 rated casinos. Reviewers most often praise “Games” (613 reviews), “Customer support” (472 reviews) and “Bonuses” (399 reviews). The most common criticism concerns “Bonuses” (90 reviews), “Withdrawals” (85 reviews) and “Customer support” (57 reviews).

The countries players state most often are Poland (29%), Germany (27%) and Italy (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Stelario Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the variety of games available and the smooth operation on both desktop and mobile platforms. They also found the support to be easily accessible and the payment processes to be efficient.

Players disliked the high wagering requirements on bonuses, which made it difficult to benefit from them. Additionally, some payment methods were not available in certain countries, and withdrawal limits felt restrictive for high rollers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%29
  • Account closed12%11
  • Documents rejected or requested again11%10
  • Withdrawal refused7.9%7
  • Deposit not credited6.7%6
  • Account blocked5.6%5
  • Verification delay5.6%5
  • Bonus winnings confiscated3.4%3
  • Other problems15%13
Share of the 89 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal46%43
  • Account20%19
  • KYC / verification16%15
  • Deposit8.5%8
  • Bonus4.3%4
  • Other2.1%2
  • Technical2.1%2
  • Responsible gambling1.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved91%86
  • Unresolved8.5%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Stelario Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Stelario Casino against the market
MeasureStelario CasinoAll brands
Complaints resolved91%59%
Average review rating4.43.44
Complaints per 100 reviews9.326.4
Share of “Withdrawal” complaints46%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars80%808
  • 4 stars5.7%57
  • 3 stars2.6%26
  • 2 stars1.2%12
  • 1 star10%102
Share of 1,005 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games67%613
  • Customer support51%472
  • Bonuses43%399
  • Website & app39%360
  • Withdrawals26%235
  • Deposits & payment methods24%218
Share of the 921 reviews that name at least one aspect.reviews

Criticised

  • Bonuses9.8%90
  • Withdrawals9.2%85
  • Customer support6.2%57
  • KYC / verification5.9%54
  • Website & app5%46
  • Deposits & payment methods3.7%34
Share of the 921 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Poland29%121
  • Germany27%114
  • Italy12%50
  • Finland3.8%16
  • Russia3.6%15
  • Canada2.4%10
  • Greece2.1%9
  • Austria1.9%8
  • Sweden1.9%8
  • Australia1.7%7
  • Other countries15%62
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–392.9
20256–222.0
20243291%5794.73
20231794%342.12
20222195%2484.64
20211292%784.03
20204–9–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers236554.7 / 5
Trustpilot–3283.2 / 5
Casino Guru6310–
latestcasinobonuses.bet314–
CasinoReviews5––
casino.ru–24.7 / 5

Block 13

Latest complaints and reviews

The newest records about Stelario Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, casino.ru.

Questions about Stelario Casino

Who owns Stelario Casino?

Stelario Casino is operated by Fortuna Games N.V. and runs under the Join Affiliates affiliate programme.

Is Stelario Casino licensed?

Yes. Stelario Casino holds a licence from Curacao Gaming Control Board.

When was Stelario Casino founded?

Stelario Casino launched in 2020.

Which currencies does Stelario Casino accept?

Currencies listed for Stelario Casino: Russian rubles, Euros, Canadian dollars, Norwegian kroner, Turkish Lira, Brazilian reals, Polish zlotys. Its site is available in 10 languages: English, French, Russian, German and 6 more.

What welcome bonuses does Stelario Casino offer?

8 welcome offers are listed for Stelario Casino. The first on the list is “125% up to C$490 and 125 extra spins”, with a 40× wagering requirement.

Which countries is Stelario Casino available in?

Stelario Casino is listed in 10 markets: Belgium, Brazil, Canada, Finland, France, Germany, Norway, Poland and 2 more.

Which payment methods does Stelario Casino accept in Canada?

The Stelario Casino cashier for Canada lists 8 payment methods: Interac, JCB, Mastercard, MiFinity, Neteller, Paysafecard and 2 more.

What bonuses and promotions does Stelario Casino run in Canada?

We read 4 live offers for Canada on the Stelario Casino site itself.

What do players say about Stelario Casino?

Players have filed 94 complaints and written 1,009 reviews about Stelario Casino. Players rate Stelario Casino 4.2 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Stelario Casino?

“Withdrawal delay” – 33% of the 89 complaints about Stelario Casino with a labelled problem. Followed by “Account closed” (12%) and “Documents rejected or requested again” (11%).

Do players report withdrawal problems at Stelario Casino?

Withdrawals are the topic of 43 complaints about Stelario Casino: 46% of the 94 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.

Does Stelario Casino resolve player complaints?

91% of the 94 complaints about Stelario Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Stelario Casino is 334th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Stelario Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 86% of the rated reviews give four or five stars, and 11% give one or two.

How many complaints has Stelario Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 2 complaints about Stelario Casino.

Where do Stelario Casino’s players come from?

The countries named most often in complaints and reviews about Stelario Casino are Poland (29%), Germany (27%) and Italy (12%).