igamingcpo.com

Casino profile

NovaJackpot Casino

Player complaints and reviews about NovaJackpot Casino, plus its operator (Buzz Affiliates), licences and welcome offers.

novajackpot.com
novajackpot.com
Capture of the NovaJackpot Casino website

Profile

Website
novajackpot.com
Established
2023
Operator
Buzz Affiliatesaffiliate programme
Company
Thrillwave Ventures SRL
Licences
Languages
  • English
  • German
  • Spanish
  • Portuguese
  • Finnish
  • Hungarian
  • Norwegian
  • Polish
  • Czech
  • Italian
Currencies
  • US dollars
  • Euros
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • Argentine pesos
  • Brazilian reals
  • Swiss francs
  • Polish zlotys
  • Norwegian kroner
  • Hungarian forints
  • Chilean pesos

About

NovaJackpot Casino belongs to the Buzz Affiliates affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 10 languages, including English, German, Spanish, Portuguese. 12 account currencies are listed, including US dollars, Euros, Australian dollars, Canadian dollars. We list 5 welcome offers.

NovaJackpot Casino is listed in 16 markets, among them Canada, Germany, Australia and Spain. On the NovaJackpot Casino site for Finland, we found 7 tournaments. In Finland, NovaJackpot Casino accepts 9 payment methods, among them Bank Transfer, Cryptocurrencies, MiFinity and Neteller. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum. The minimum deposit in € is 10, the maximum 5,000.

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

23 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

€

  • Bank Transfer

    Bank transfer

    10 – 5000

  • USDTERC20

    Cryptocurrency

    10 – 5000

  • Bitcoin Cash

    Cryptocurrency

    10 – 5000

  • USDTSolana

    Cryptocurrency

    10 – 5000

  • USDTBEP20

    Cryptocurrency

    10 – 5000

  • USDTTRC20

    Cryptocurrency

    10 – 5000

  • Bitcoin

    Cryptocurrency

    30 – 5000

  • Ethereum

    Cryptocurrency

    10 – 5000

  • Litecoin

    Cryptocurrency

    10 – 5000

  • Tron

    Cryptocurrency

    10 – 5000

  • USDC

    Cryptocurrency

    10 – 5000

  • BNB

    Cryptocurrency

    10 – 5000

  • Dogecoin

    Cryptocurrency

    10 – 5000

  • Solana

    Cryptocurrency

    10 – 5000

  • USDCSolana

    Cryptocurrency

    10 – 5000

  • Cardano

    Cryptocurrency

    10 – 5000

  • MiFinity

    E-wallet

    10 – 2500

  • Neteller

    E-wallet

    10 – 5000

  • Pay by Card

    Card

    10 – 2000

  • Paysafecard

    Voucher

    10 – 1000

  • Rapid Transfer

    Bank transfer

    10 – 5000

  • Revolut

    E-wallet

    10 – 5000

  • Skrill

    E-wallet

    10 – 5000

Player Intelligence

117 records

What players report about NovaJackpot Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

71

97% resolved, of those with a known outcome

Total reviews

46

Across all review sites

Player rating

3.13 / 5

AskGamblers 1.75 · Tribuna 4.5

GEO markets

18

Countries stated on 52% of records

NovaJackpot Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about NovaJackpot Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 71 complaints and 46 reviews about NovaJackpot Casino on 3 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 19 reviews. That is 9% fewer complaints than in the 12 months before (11). Of the complaints with a known outcome, 100% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 64% of the 69 complaints with a labelled problem. Next come “Withdrawal refused” (12%) and “Documents rejected or requested again” (5.8%). Complaints about “Withdrawal” make up 75% of those with a topic, against 29% across all brands.

Of the 70 complaints with a known outcome, 97% were resolved, against 59% across all brands. That puts NovaJackpot Casino 103rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.

Reviewers give NovaJackpot Casino 2.49 out of 5 on average over 37 rated reviews, against 3.44 across all brands. 27% of the ratings are four or five stars, and 54% are one or two. The review sites’ own scores average 3.13 out of 5 across 2 sites. By that score, NovaJackpot Casino ranks 2,282nd of 4,286 rated casinos. Reviewers most often praise “Games” (14 reviews), “Customer support” (10 reviews) and “Website & app” (8 reviews). The most common criticism concerns “Withdrawals” (20 reviews), “Customer support” (18 reviews) and “Bonuses” (8 reviews).

The countries players state most often are Germany (21%), Finland (18%) and Greece (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about NovaJackpot Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the decent bonuses and the continuous offers beyond the initial welcome bonus, which they found valuable. The casino's extensive selection of games and responsive support team were also highlighted positively.

Players expressed dissatisfaction with the requirement to wager their deposit amount before accessing sports bonuses. Additionally, the limited deposit options available for their region were a point of frustration.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%44
  • Withdrawal refused12%8
  • Documents rejected or requested again5.8%4
  • Self-exclusion5.8%4
  • Account not closed on request2.9%2
  • Account closed1.4%1
  • Registration1.4%1
  • Bonus not credited1.4%1
  • Other problems5.8%4
Share of the 69 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal75%53
  • KYC / verification7%5
  • Account5.6%4
  • Responsible gambling5.6%4
  • Bonus2.8%2
  • Payments & refunds2.8%2
  • Other1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved96%68
  • Unresolved2.8%2
  • Closed without an outcome1.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

NovaJackpot Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

NovaJackpot Casino against the market
MeasureNovaJackpot CasinoAll brands
Complaints resolved97%59%
Average review rating2.493.44
Complaints per 100 reviews154.326.4
Share of “Withdrawal” complaints75%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars24%9
  • 4 stars2.7%1
  • 3 stars19%7
  • 2 stars16%6
  • 1 star38%14
Share of 37 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games33%14
  • Customer support23%10
  • Website & app19%8
  • Withdrawals19%8
  • Bonuses16%7
  • Deposits & payment methods7%3
Share of the 43 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals47%20
  • Customer support42%18
  • Bonuses19%8
  • Responsible gambling12%5
  • KYC / verification9.3%4
  • Trust & licence7%3
Share of the 43 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany21%13
  • Finland18%11
  • Greece13%8
  • Austria6.6%4
  • Canada6.6%4
  • Azerbaijan4.9%3
  • Ireland4.9%3
  • Latvia4.9%3
  • Brazil3.3%2
  • Italy3.3%2
  • Other countries13%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610100%18–
202510100%7–
20245196%21–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4820–
AskGamblers23131.75 / 5
Tribuna–134.5 / 5

Block 13

Latest complaints and reviews

The newest records about NovaJackpot Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    4.5 of 5 stars

    AskGamblers

  • Complaint

    Account not closed on request

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Azerbaijan · AskGamblers

  • Complaint

    Registration

    Resolved

    Mexico · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Tribuna.

Questions about NovaJackpot Casino

Who owns NovaJackpot Casino?

NovaJackpot Casino is operated by Thrillwave Ventures SRL and runs under the Buzz Affiliates affiliate programme.

Is NovaJackpot Casino licensed?

Yes. NovaJackpot Casino holds a licence from Tobique Gaming Commission.

When was NovaJackpot Casino founded?

NovaJackpot Casino launched in 2023.

Which currencies does NovaJackpot Casino accept?

Currencies listed for NovaJackpot Casino: US dollars, Euros, Australian dollars, Canadian dollars, New Zealand dollars, Argentine pesos, Brazilian reals, Swiss francs and 4 more. Its site is available in 10 languages: English, German, Spanish, Portuguese and 6 more.

What welcome bonuses does NovaJackpot Casino offer?

5 welcome offers are listed for NovaJackpot Casino. The first on the list is “100% up to C$1,500 and 100 extra spins”, with a 35× wagering requirement.

Which countries is NovaJackpot Casino available in?

NovaJackpot Casino is listed in 16 markets: Argentina, Australia, Austria, Brazil, Canada, Chile, Finland, Germany and 8 more.

Which payment methods does NovaJackpot Casino accept in Finland?

The NovaJackpot Casino cashier for Finland lists 9 payment methods: Bank Transfer, Cryptocurrencies, MiFinity, Neteller, Pay by Card, Paysafecard and 3 more. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What are the deposit limits at NovaJackpot Casino in Finland?

Deposits in € run from 10 to 5,000 per transaction. The lowest minimum, 10 €, is via Bank Transfer.

Does NovaJackpot Casino run tournaments in Finland?

Yes. The NovaJackpot Casino site for Finland lists 7 tournaments.

What do players say about NovaJackpot Casino?

Players have filed 71 complaints and written 46 reviews about NovaJackpot Casino. Players rate NovaJackpot Casino 3.13 out of 5 on average across the 2 sites that publish one.

What do players complain about most at NovaJackpot Casino?

“Withdrawal delay” – 64% of the 69 complaints about NovaJackpot Casino with a labelled problem. Followed by “Withdrawal refused” (12%) and “Documents rejected or requested again” (5.8%).

Do players report withdrawal problems at NovaJackpot Casino?

Withdrawals are the topic of 53 complaints about NovaJackpot Casino: 75% of the 71 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.

Does NovaJackpot Casino resolve player complaints?

97% of the 70 complaints about NovaJackpot Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, NovaJackpot Casino is 103rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about NovaJackpot Casino?

Praised most: “Games”, “Customer support” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 27% of the rated reviews give four or five stars, and 54% give one or two.

How many complaints has NovaJackpot Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 10 complaints about NovaJackpot Casino. That is 9% fewer than in the 12 months before, when there were 11.

Where do NovaJackpot Casino’s players come from?

The countries named most often in complaints and reviews about NovaJackpot Casino are Germany (21%), Finland (18%) and Greece (13%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with NovaJackpot Casino, and ones players rate about the same.