igamingcpo.com

Casino profile

Merlin Casino

Player complaints and reviews about Merlin Casino, plus its operator (Wizard Affiliates), licences and welcome offers.

merlincasino.com
merlincasino.com
Capture of the Merlin Casino website

Profile

Website
merlincasino.com
Established
2023
Operator
Wizard Affiliatesaffiliate programme
Company
Versus Odds B.V.
Licences
Languages
  • French
  • English
  • Spanish
  • Norwegian
  • German
  • Turkish
  • Finnish
  • Portuguese
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • US dollars
  • Turkish Lira
  • Polish zlotys
  • Norwegian kroner

About

Merlin Casino belongs to the Wizard Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including French, English, Spanish, Norwegian. 7 account currencies are listed, including Euros, Australian dollars, Canadian dollars, US dollars. We list 8 welcome offers.

Merlin Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Merlin Casino site for Australia, we found 1 promotion.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. Username
  2. Password

Player Intelligence

64 records

What players report about Merlin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

18

78% resolved, of those with a known outcome

Total reviews

46

Across all review sites

Player rating

2.63 / 5

Trustpilot 2.0 · AskGamblers 3.25

GEO markets

26

Countries stated on 89% of records

Merlin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Merlin Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 18 complaints and 46 reviews about Merlin Casino on 4 sites. In the 12 months to November 5, 2026, they filed 8 complaints and posted 30 reviews.

The problem players report most often is “Withdrawal delay”: 22% of the 18 complaints with a labelled problem. Next come “Bonus winnings confiscated” (17%) and “Deposit not credited” (17%). Complaints about “Withdrawal” make up 33% of those with a topic, against 29% across all brands.

Of the 18 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts Merlin Casino 903rd of 1,917 casinos with at least 10 such complaints.

Reviewers give Merlin Casino 2.42 out of 5 on average over 46 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 61% are one or two. The review sites’ own scores average 2.63 out of 5 across 2 sites. By that score, Merlin Casino ranks 3,005th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (13 reviews), “Games” (11 reviews) and “Bonuses” (5 reviews). The most common criticism concerns “Withdrawals” (17 reviews), “Bonuses” (15 reviews) and “Trust & licence” (10 reviews).

The countries players state most often are Germany (18%), France (14%) and Canada (8.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Merlin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the quick verification process and timely withdrawals, with some receiving their funds the next day. Many also enjoyed the variety of game providers and the fast-paced nature of the games, making it an engaging experience.

Players were frustrated with the low maximum withdrawal limits and the slow processing times for withdrawals. Additionally, there were complaints about unclear bonus conditions that led to confiscated winnings, causing disappointment among users.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay22%4
  • Bonus winnings confiscated17%3
  • Deposit not credited17%3
  • Account closed11%2
  • Wagering terms11%2
  • Withdrawal refused11%2
  • Verification delay5.6%1
  • Self-exclusion5.6%1
Share of the 18 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%6
  • Bonus28%5
  • Deposit17%3
  • Account11%2
  • KYC / verification5.6%1
  • Responsible gambling5.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved78%14
  • Unresolved22%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Merlin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Merlin Casino against the market
MeasureMerlin CasinoAll brands
Complaints resolved78%59%
Average review rating2.423.44
Complaints per 100 reviews39.126.4
Share of “Withdrawal” complaints33%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars28%13
  • 4 stars6.5%3
  • 3 stars4.3%2
  • 2 stars4.3%2
  • 1 star57%26
Share of 46 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals30%13
  • Games25%11
  • Bonuses11%5
  • Website & app11%5
  • KYC / verification6.8%3
  • VIP & loyalty6.8%3
Share of the 44 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals39%17
  • Bonuses34%15
  • Trust & licence23%10
  • Customer support18%8
  • Fairness & RTP16%7
  • Account6.8%3
Share of the 44 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany18%10
  • France14%8
  • Canada8.8%5
  • Finland5.3%3
  • Ireland5.3%3
  • Austria3.5%2
  • Brazil3.5%2
  • Lithuania3.5%2
  • Latvia3.5%2
  • Poland3.5%2
  • Other countries32%18
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20268–232.67
20253–18–
20247–5–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–332.0 / 5
Casino Guru176–
AskGamblers–63.25 / 5
latestcasinobonuses.bet11–

Block 13

Latest complaints and reviews

The newest records about Merlin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Review

    4.0 of 5 stars

    AskGamblers

  • Complaint

    Deposit not credited

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal refused

    Unresolved

    Latvia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Merlin Casino

Who owns Merlin Casino?

Merlin Casino is operated by Versus Odds B.V. and runs under the Wizard Affiliates affiliate programme.

Is Merlin Casino licensed?

Yes. Merlin Casino holds a licence from Curacao Gaming Control Board.

When was Merlin Casino founded?

Merlin Casino launched in 2023.

Which currencies does Merlin Casino accept?

Currencies listed for Merlin Casino: Euros, Australian dollars, Canadian dollars, US dollars, Turkish Lira, Polish zlotys, Norwegian kroner. Its site is available in 8 languages: French, English, Spanish, Norwegian and 4 more.

What welcome bonuses does Merlin Casino offer?

8 welcome offers are listed for Merlin Casino. The first on the list is “30 Free Spins, No Deposit at Merlin Casino”.

Which countries is Merlin Casino available in?

Merlin Casino is listed in 10 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Norway and 2 more.

What bonuses and promotions does Merlin Casino run in Australia?

We read 1 live offer for Australia on the Merlin Casino site itself.

What do players say about Merlin Casino?

Players have filed 18 complaints and written 46 reviews about Merlin Casino. Players rate Merlin Casino 2.63 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Merlin Casino?

“Withdrawal delay” – 22% of the 18 complaints about Merlin Casino with a labelled problem. Followed by “Bonus winnings confiscated” (17%) and “Deposit not credited” (17%).

Do players report withdrawal problems at Merlin Casino?

Withdrawals are the topic of 6 complaints about Merlin Casino: 33% of the 18 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does Merlin Casino resolve player complaints?

78% of the 18 complaints about Merlin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Merlin Casino is 903rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Merlin Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Trust & licence”. 35% of the rated reviews give four or five stars, and 61% give one or two.

How many complaints has Merlin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 8 complaints about Merlin Casino.

Where do Merlin Casino’s players come from?

The countries named most often in complaints and reviews about Merlin Casino are Germany (18%), France (14%) and Canada (8.8%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Merlin Casino, and ones players rate about the same.