EN
Follow us! Copyright © 2026 levelupcasino.com is owned and operated by Novatrix SRL that is incorporated under the laws of Costa Rica with company registration number 3-102-893958 and having its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica is operating under E-gaming license No. 0000002 issued by Tobique Gaming Commission.
Effective from: 06 February 2026
Last updated: 06 February 2026
1. GENERAL INFORMATION
1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. 1.3. If you do not agree to these Terms and Conditions, you must not use our services. 1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly. 1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail. 1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy. 2. ELIGIBILITY AND RESTRICTIONS
2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region. 2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction (whichever is higher). 2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails. 2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play: Afghanistan, Belarus, Canada – Province of New Brunswick, Canada – Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, Yemen, Greece, Romania, Ukraine, Belgium, Lithuania, Brazil, Bulgaria, Latvia, Japan, Estonia, El Salvador, Bahrain, Guernsey, Jersey, Gibraltar, British Indian Ocean Territory. Players violating this policy are not entitled to refunds or withdrawals. 2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges. 2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached. 2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s license). Deposits and bets are blocked until verification is completed. Failure to comply will result in account closure. 3. GAME AVAILABILITY AND RESTRICTIONS
3.1. Some games may be unavailable in certain countries due to provider restrictions, which may change over time. 3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings. 3.3. NetEnt Games
Absolute Restrictions: NetEnt games are not permitted in: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA. Blacklisted Territories: NetEnt games are not available in a longer list of countries including Australia, Hong Kong, Iran, Israel, Philippines, etc. Branded Game Restrictions: Additional country restrictions apply for specific titles such as Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters. 3.4. Other Providers
Play’n GO and Pragmatic: Not available in Sweden. Amatic: Restricted in Australia, Austria, Estonia, Greece, United States. 4. PAYMENTS AND CURRENCIES
4.1. Accepted fiat and cryptocurrencies include: EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX, SOL. 4.2. Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported. 5. TAXES AND FEES
5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity. 6. GAME RULES
6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarize yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers. 7. DISCLAIMER OF LIABILITIES
7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses or damages incurred through your use of the Website or participation in any games. 7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services (e.g., game providers, payment processors). However, once data is shared, its further processing is governed by those third parties’ own privacy policies. We cannot be held responsible for any misuse or further distribution of your data by such third parties. 7.3. The Company is not responsible for any losses, errors, or interruptions resulting from hardware or software failures on your end, poor Internet connectivity, or other technical issues beyond our control. a) Cancel all affected wagers and restore funds to their correct state; or
b) Re-settle wagers under the terms that should have applied if the error had not occurred. 7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (because of a technical glitch, paytable error, or other mistake), such amount (including any winnings generated therefrom) remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred. c) Shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, incidental, or otherwise) arising out of your use of the Website or your participation in any game. c) Any breach by you of these Terms and Conditions. 7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation. 8. USE OF PLAYER ACCOUNT
8.1. Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account. 8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active will be forfeited. The Casino may require you to return any funds already withdrawn from the duplicate account. 8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting or selling account access is strictly prohibited. 8.4. As part of our Know-Your-Customer (KYC) process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests will remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two (2) weeks of your withdrawal request, your account will be locked and your withdrawal will be canceled. 9. ANTI-FRAUD POLICY
f) Any other deceptive, dishonest, or illicit practices. e) Retain or freeze any funds pending an investigation. 9.3. We may require a live phone verification in addition to document checks. If we cannot verify your identity or suspect fraud, especially when provided phone numbers
