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Casino profile

LeoVegas Casino

Player complaints and reviews about LeoVegas Casino, plus its operator (LeoVegas Affiliates), licences and welcome offers.

leovegas.com
leovegas.com
Capture of the LeoVegas Casino website

Profile

Website
leovegas.com
Established
2012
Operator
LeoVegas Affiliatesaffiliate programme
Company
LeoVegas Gaming plc
Licences
Languages
  • English
  • Spanish
  • Italian
  • Danish
  • Swedish
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • New Zealand dollars
  • Brazilian reals

About

LeoVegas Casino belongs to the LeoVegas Affiliates affiliate programme. The site launched in 2012. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority. The interface is available in 5 languages, including English, Spanish, Italian, Danish. 5 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, New Zealand dollars. We list 14 welcome offers.

LeoVegas Casino is listed in 6 markets, among them Canada, Spain, United Kingdom and New Zealand. On the LeoVegas Casino site for Finland, we found 4 promotions.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

10,384 records

What players report about LeoVegas Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

319

82% resolved, of those with a known outcome

Total reviews

10,065

Across all review sites

Player rating

3.45 / 5

Trustpilot 3.0 · AskGamblers 3.05 · Tribuna 4.3

GEO markets

64

Countries stated on 96% of records

LeoVegas Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LeoVegas Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 319 complaints and 10,065 reviews about LeoVegas Casino on 6 sites. In the 12 months to November 4, 2026, they filed 8 complaints and posted 2,078 reviews. That is 64% fewer complaints than in the 12 months before (22). Reviews are down 8% on the 12 months before (2,252). The average review rating rose from 3.32 to 3.38 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 30% of the 283 complaints with a labelled problem. Next come “Account blocked” (12%) and “Documents rejected or requested again” (12%). Complaints about “Withdrawal” make up 36% of those with a topic, against 29% across all brands.

Of the 316 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts LeoVegas Casino 739th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.

Reviewers give LeoVegas Casino 2.93 out of 5 on average over 10,063 rated reviews, against 3.44 across all brands. 47% of the ratings are four or five stars, and 48% are one or two. The review sites’ own scores average 3.45 out of 5 across 3 sites. By that score, LeoVegas Casino ranks 1,690th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (2,078 reviews), “Games” (1,420 reviews) and “Customer support” (1,379 reviews). The most common criticism concerns “Withdrawals” (1,982 reviews), “Customer support” (1,586 reviews) and “Fairness & RTP” (1,325 reviews).

The countries players state most often are Italy (25%), United Kingdom (9.5%) and Netherlands (9.4%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LeoVegas Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast withdrawal times and friendly live support agents at LeoVegas. The wide selection of games and smooth platform performance across devices were also highlighted positively.

Players were disappointed with the VIP program, feeling it was lacking in value and bonuses. Additionally, there were complaints about restrictions and limits in sports betting.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%84
  • Account blocked12%35
  • Documents rejected or requested again12%34
  • Verification delay7.1%20
  • Withdrawal refused7.1%20
  • Account closed5.3%15
  • Game malfunction3.5%10
  • Deposit not credited3.2%9
  • Other problems20%56
Share of the 283 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal36%114
  • KYC / verification20%65
  • Account17%54
  • Deposit5.3%17
  • Payments & refunds5.3%17
  • Other5%16
  • Technical4.7%15
  • Bonus3.8%12
  • Responsible gambling2.8%9
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved81%259
  • Unresolved18%57
  • No status published0.9%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LeoVegas Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LeoVegas Casino against the market
MeasureLeoVegas CasinoAll brands
Complaints resolved82%59%
Average review rating2.933.44
Complaints per 100 reviews3.226.4
Share of “Withdrawal” complaints36%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars38%3,825
  • 4 stars9.1%919
  • 3 stars4.6%459
  • 2 stars4.6%467
  • 1 star44%4,393
Share of 10,063 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals23%2,078
  • Games16%1,420
  • Customer support15%1,379
  • Website & app10%917
  • Bonuses6.6%590
  • Trust & licence5.1%453
Share of the 8,918 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals22%1,982
  • Customer support18%1,586
  • Fairness & RTP15%1,325
  • Bonuses14%1,253
  • KYC / verification13%1,162
  • Account8.7%774
Share of the 8,918 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Italy25%2,479
  • United Kingdom9.5%949
  • Netherlands9.4%933
  • Denmark8.9%889
  • Canada8.9%888
  • New Zealand8.6%854
  • Germany7.6%761
  • Finland5.1%509
  • Spain3.3%331
  • Sweden3.2%317
  • Other countries11%1,050
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266–1,5893.34
20252365%2,4783.4
20242572%1,7973.13
20232588%9462.27
20222592%1,3963.02
20213892%5781.74
20203291%4901.88
20193789%3131.8
20183471%1911.86
20171070%1772.84
20165087%923.65
20151354%8–
20141–10–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–9,8193.0 / 5
AskGamblers1712323.05 / 5
Casino Guru76––
CasinoReviews52––
Casinomeister20––
Tribuna–144.3 / 5

Block 13

Latest complaints and reviews

The newest records about LeoVegas Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

130 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about LeoVegas Casino

Who owns LeoVegas Casino?

LeoVegas Casino is operated by LeoVegas Gaming plc and runs under the LeoVegas Affiliates affiliate programme.

Is LeoVegas Casino licensed?

Yes. LeoVegas Casino holds 3 licences: Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority.

When was LeoVegas Casino founded?

LeoVegas Casino launched in 2012.

Which currencies does LeoVegas Casino accept?

Currencies listed for LeoVegas Casino: Canadian dollars, Euros, British pounds sterling, New Zealand dollars, Brazilian reals. Its site is available in 5 languages: English, Spanish, Italian, Danish and 1 more.

What welcome bonuses does LeoVegas Casino offer?

14 welcome offers are listed for LeoVegas Casino. The first on the list is “100% up to €250 and 50 extra spins”, with a 20× wagering requirement.

Which countries is LeoVegas Casino available in?

LeoVegas Casino is listed in 6 markets: Austria, Canada, Italy, New Zealand, Spain, United Kingdom.

What bonuses and promotions does LeoVegas Casino run in Finland?

We read 4 live offers for Finland on the LeoVegas Casino site itself.

What do players say about LeoVegas Casino?

Players have filed 319 complaints and written 10,065 reviews about LeoVegas Casino. Players rate LeoVegas Casino 3.45 out of 5 on average across the 3 sites that publish one.

What do players complain about most at LeoVegas Casino?

“Withdrawal delay” – 30% of the 283 complaints about LeoVegas Casino with a labelled problem. Followed by “Account blocked” (12%) and “Documents rejected or requested again” (12%).

Do players report withdrawal problems at LeoVegas Casino?

Withdrawals are the topic of 114 complaints about LeoVegas Casino: 36% of the 319 with a topic. The most common withdrawal problem is “Withdrawal delay” (74% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.

Does LeoVegas Casino resolve player complaints?

82% of the 316 complaints about LeoVegas Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LeoVegas Casino is 739th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LeoVegas Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 47% of the rated reviews give four or five stars, and 48% give one or two.

How many complaints has LeoVegas Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 8 complaints about LeoVegas Casino. That is 64% fewer than in the 12 months before, when there were 22.

Where do LeoVegas Casino’s players come from?

The countries named most often in complaints and reviews about LeoVegas Casino are Italy (25%), United Kingdom (9.5%) and Netherlands (9.4%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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