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LeoVegas UK Casino

Player complaints and reviews about LeoVegas UK Casino, plus its operator (LeoVegas Affiliates), licences and welcome offers.

leovegas.co.uk
Capture of the LeoVegas UK Casino website

About

LeoVegas UK Casino belongs to the LeoVegas Affiliates affiliate programme. The site launched in 2012. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.

LeoVegas UK Casino is listed in one market, United Kingdom. On the LeoVegas UK Casino site for United Kingdom, we found 4 promotions. The registration form for United Kingdom has 2 fields; the required ones include e-mail and password.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

4 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired

Sign in

  1. E-mailrequired
  2. Passwordrequired

Player Intelligence

453 records

What players report about LeoVegas UK Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

11

82% resolved, of those with a known outcome

Total reviews

442

Across all review sites

Player rating

2.05 / 5

Trustpilot 3.6 · AskGamblers 0.5

GEO markets

20

Countries stated on 99% of records

LeoVegas UK Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LeoVegas UK Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 11 complaints and 442 reviews about LeoVegas UK Casino on 3 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 139 reviews. Reviews are down 20% on the 12 months before (173). The average review rating fell from 3.95 to 3.54 out of 5 year on year.

The problem players report most often is “Account blocked”: 20% of the 10 complaints with a labelled problem. Next come “Documents rejected or requested again” (20%) and “Withdrawal delay” (20%). Complaints about “Account” make up 27% of those with a topic, against 15% across all brands.

Of the 11 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts LeoVegas UK Casino 741st of 1,917 casinos with at least 10 such complaints.

Reviewers give LeoVegas UK Casino 3.2 out of 5 on average over 442 rated reviews, against 3.44 across all brands. 54% of the ratings are four or five stars, and 43% are one or two. The review sites’ own scores average 2.05 out of 5 across 2 sites. By that score, LeoVegas UK Casino ranks 3,668th of 4,286 rated casinos. Reviewers most often praise “Games” (102 reviews), “Withdrawals” (93 reviews) and “Website & app” (50 reviews). The most common criticism concerns “Withdrawals” (61 reviews), “Bonuses” (57 reviews) and “Customer support” (57 reviews).

The countries players state most often are United Kingdom (84%), Spain (2.5%) and Ireland (2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LeoVegas UK Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Games and payments receive the most positive attention, with reviewers frequently mentioning the diverse selection and quick transactions. Customer support and bonuses, however, appear to be areas where improvements could be made based on feedback.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked20%2
  • Documents rejected or requested again20%2
  • Withdrawal delay20%2
  • Account closed10%1
  • Deposit refund10%1
  • Verification delay10%1
  • Game malfunction10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account27%3
  • KYC / verification27%3
  • Withdrawal18%2
  • Deposit9.1%1
  • Other9.1%1
  • Technical9.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%9
  • Unresolved18%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LeoVegas UK Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LeoVegas UK Casino against the market
MeasureLeoVegas UK CasinoAll brands
Complaints resolved82%59%
Average review rating3.23.44
Complaints per 100 reviews2.526.4
Share of “Account” complaints27%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars46%203
  • 4 stars8.4%37
  • 3 stars3.2%14
  • 2 stars4.8%21
  • 1 star38%167
Share of 442 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games27%102
  • Withdrawals24%93
  • Website & app13%50
  • Customer support12%46
  • Bonuses7.9%30
  • Fairness & RTP6%23
Share of the 382 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%61
  • Bonuses15%57
  • Customer support15%57
  • Fairness & RTP13%48
  • KYC / verification8.9%34
  • Account8.6%33
Share of the 382 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom84%375
  • Spain2.5%11
  • Ireland2%9
  • Germany1.8%8
  • Finland1.8%8
  • Canada1.3%6
  • Austria1.1%5
  • Brazil1.1%5
  • Italy0.9%4
  • New Zealand0.9%4
  • Other countries2.7%12
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–923.4
20253–2153.93
20240–342.63
20236–281.96
20221–301.57
20210–211.6
20200–8–
20190–7–
20180–7–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4003.6 / 5
Casino Guru740–
AskGamblers420.5 / 5

Block 13

Latest complaints and reviews

The newest records about LeoVegas UK Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Canada · Casino Guru

  • Review

    2.0 of 5 stars

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Finland · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Finland · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about LeoVegas UK Casino

Who owns LeoVegas UK Casino?

LeoVegas UK Casino is operated by LeoVegas Gaming plc and runs under the LeoVegas Affiliates affiliate programme.

Is LeoVegas UK Casino licensed?

Yes. LeoVegas UK Casino holds a licence from UK Gambling Commission.

When was LeoVegas UK Casino founded?

LeoVegas UK Casino launched in 2012.

Which currencies does LeoVegas UK Casino accept?

The one currency listed for LeoVegas UK Casino is British pounds sterling. Its site is available in one language: English.

What welcome bonuses does LeoVegas UK Casino offer?

One welcome offer is listed for LeoVegas UK Casino. The first on the list is “Play £10 get 50 Bonus Spins at LeoVegas UK Casino”.

Which countries is LeoVegas UK Casino available in?

LeoVegas UK Casino is listed in 1 market: United Kingdom.

What bonuses and promotions does LeoVegas UK Casino run in United Kingdom?

We read 4 live offers for United Kingdom on the LeoVegas UK Casino site itself.

What does LeoVegas UK Casino ask for at registration in United Kingdom?

The LeoVegas UK Casino registration form for United Kingdom has 2 fields: e-mail, password. Marked as required: e-mail, password.

What do players say about LeoVegas UK Casino?

Players have filed 11 complaints and written 442 reviews about LeoVegas UK Casino. Players rate LeoVegas UK Casino 2.05 out of 5 on average across the 2 sites that publish one.

What do players complain about most at LeoVegas UK Casino?

“Account blocked” – 20% of the 10 complaints about LeoVegas UK Casino with a labelled problem. Followed by “Documents rejected or requested again” (20%) and “Withdrawal delay” (20%).

Do players report withdrawal problems at LeoVegas UK Casino?

Withdrawals are the topic of 2 complaints about LeoVegas UK Casino: 18% of the 11 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does LeoVegas UK Casino resolve player complaints?

82% of the 11 complaints about LeoVegas UK Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LeoVegas UK Casino is 741st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LeoVegas UK Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 54% of the rated reviews give four or five stars, and 43% give one or two.

How many complaints has LeoVegas UK Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about LeoVegas UK Casino.

Where do LeoVegas UK Casino’s players come from?

The countries named most often in complaints and reviews about LeoVegas UK Casino are United Kingdom (84%), Spain (2.5%) and Ireland (2%).