100% up to €400, 1st Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
Casino profile
Jackpot City Casino
Player complaints and reviews about Jackpot City Casino, plus its operator (Super Partners), licences and welcome offers.
jackpotcitycasino.com
Profile
- Website
- jackpotcitycasino.com
- Established
- 1998
- Operator
- Super Partnersaffiliate programme
- Company
- Bayton Limited Casinos
- Licences
- Languages
- English
- Spanish
- French
- Portuguese
- German
- Norwegian
- Japanese
- Greek
- Russian
- Korean
- Thai
- Italian
- Turkish
- Azerbaijani
- Chinese
- Arabic
- Currencies
- US dollars
- Euros
- Japanese yen
- Canadian dollars
- British pounds sterling
- Norwegian kroner
- Swedish kronor
- Malaysian ringgits
- New Zealand dollars
- Thai baht
- South Korean won
- Polish zlotys
- Mexican pesos
- Chilean pesos
- Argentine pesos
- Brazilian reals
- Indian rupees
- UAE dirhams
- Bangladeshi takas
- Azerbaijani manats
- Qatari rials
- Bitcoin
- Tether
- Ethereum
- Litecoin
- USD Coin Show more
About
Jackpot City Casino belongs to the Super Partners affiliate programme. The site launched in 1998. It holds licences from Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission, Kahnawake Gaming Commission, Malta Gaming Authority. The interface is available in 16 languages, including English, Spanish, French, Portuguese. 26 account currencies are listed, including US dollars, Euros, Japanese yen, Canadian dollars. We list 7 welcome offers.
Jackpot City Casino is listed in 23 markets, among them Canada, Germany, France and Belgium. On the Jackpot City Casino site for Mexico, we found 1 promotion.
Markets
This brand is listed in 23 markets. Pick one to see what it offers there.
Welcome bonuses
7 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €400, 2nd Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €400, 3rd Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €400, 4th Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to 4000 ZAR at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- 4000 ZAR
- Min deposit
- 50 ZAR
- Wagering
- 10xb
Wagering applies to the bonus amount.
100% up to 400 CAD + 10 daily spins to win a Million, 1st Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- 400 CAD
- Min deposit
- 10 CAD
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to 400 NZD + 10 daily spins to win a Million, 1st Deposit Bonus at Jackpot City Casino
- Bonus
- 100%
- Max bonus
- 400 NZD
- Min deposit
- 10 NZD
- Wagering
- 35xb
Wagering applies to the bonus amount.
Promotions
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Casino Welcome Bonus
Experience the ultimate start to your journey with our casino sign up bonus! Get a 100% match on each of your first 4 deposits, up to a total of $32000. Deposit a minimum of $200, claim within 7 days of signing up, and elevate your play. Make the most of this…
Player Intelligence
12,510 records
What players report about Jackpot City Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
223
43% resolved, of those with a known outcome
Total reviews
12,287
Across all review sites
Player rating
3.77 / 5
Trustpilot 4.0 · AskGamblers 2.6 · casino.ru 4.7
GEO markets
61
Countries stated on 98% of records
Jackpot City Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Jackpot City Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 223 complaints and 12,287 reviews about Jackpot City Casino on 8 sites. In the 12 months to November 4, 2026, they filed 32 complaints and posted 8,962 reviews. That is 78% more complaints than in the 12 months before (18). Reviews are up 235% on the 12 months before (2,672). The average review rating rose from 3.43 to 3.94 out of 5 year on year. Of the complaints with a known outcome, 31% were resolved in the last 12 months, against 50% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 42% of the 202 complaints with a labelled problem. Next come “Deposit not credited” (6.4%) and “Account blocked” (5.4%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.
Of the 214 complaints with a known outcome, 43% were resolved, against 59% across all brands. That puts Jackpot City Casino 1,701st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 42%.
Reviewers give Jackpot City Casino 3.71 out of 5 on average over 12,263 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 3.77 out of 5 across 3 sites. By that score, Jackpot City Casino ranks 1,176th of 4,286 rated casinos. Reviewers most often praise “Games” (3,160 reviews), “Withdrawals” (2,395 reviews) and “Bonuses” (1,312 reviews). The most common criticism concerns “Withdrawals” (1,945 reviews), “Bonuses” (1,309 reviews) and “Fairness & RTP” (1,268 reviews).
The countries players state most often are Canada (60%), New Zealand (37%) and United Kingdom (1.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Jackpot City Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the wide selection of games and the easy-to-use layout of the casino. Many also mention the responsive and polite support as a positive aspect of their experience.
Players dislike the generic responses from support that do not address their specific questions and the misleading advertising regarding instant withdrawals. Additionally, there are complaints about restrictions on large wagers and bonuses after multiple withdrawals, as well as a lack of fair play and promotions for regular players.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
32
2008201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2008 | 1 |
| 2009 | 1 |
| 2010 | 1 |
| 2011 | 0 |
| 2012 | 3 |
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 6 |
| 2016 | 8 |
| 2017 | 3 |
| 2018 | 11 |
| 2019 | 15 |
| 2020 | 12 |
| 2021 | 24 |
| 2022 | 15 |
| 2023 | 24 |
| 2024 | 32 |
| 2025 | 26 |
| 2026 | 30 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay42%85
- Deposit not credited6.4%13
- Account blocked5.4%11
- Missing funds5%10
- Withdrawal refused4.5%9
- Account closed4%8
- Documents rejected or requested again3.5%7
- Bonus winnings confiscated3%6
- Other problems26%53
Block 03
Complaint categories
- Withdrawal47%105
- Payments & refunds12%26
- Account9.5%21
- KYC / verification7.2%16
- Deposit6.3%14
- Bonus5.9%13
- Other4.1%9
- Technical4.1%9
- Responsible gambling3.6%8
- Customer support0.5%1
Block 04
Complaint status
- Unresolved55%123
- Resolved41%91
- Status we do not recognise yet2.7%6
- Closed without an outcome1.3%3
Block 05
Jackpot City Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Jackpot City Casino | All brands |
|---|---|---|
| Complaints resolved | 43% | 59% |
| Average review rating | 3.71 | 3.44 |
| Complaints per 100 reviews | 1.8 | 26.4 |
| Share of “Withdrawal” complaints | 47% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
8,807
201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2012 | 1 |
| 2013 | 7 |
| 2014 | 10 |
| 2015 | 18 |
| 2016 | 5 |
| 2017 | 14 |
| 2018 | 13 |
| 2019 | 25 |
| 2020 | 16 |
| 2021 | 41 |
| 2022 | 92 |
| 2023 | 115 |
| 2024 | 346 |
| 2025 | 2,777 |
| 2026 | 8,807 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars49%5,993
- 4 stars17%2,103
- 3 stars9.8%1,196
- 2 stars4.8%584
- 1 star19%2,387
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games32%3,160
- Withdrawals24%2,395
- Bonuses13%1,312
- Website & app9.7%962
- Customer support6.4%635
- Deposits & payment methods4.6%462
Criticised
- Withdrawals20%1,945
- Bonuses13%1,309
- Fairness & RTP13%1,268
- Customer support11%1,066
- Trust & licence4%400
- Website & app4%394
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.5
2.97
2.88
3.27
2.81
2.24
1.67
1.34
1.2
1.45
1.39
3.39
3.98
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 2.5 |
| 2015 | 2.97 |
| 2016 | 2.88 |
| 2017 | 3.27 |
| 2018 | 2.81 |
| 2019 | 2.24 |
| 2020 | 1.67 |
| 2021 | 1.34 |
| 2022 | 1.2 |
| 2023 | 1.45 |
| 2024 | 1.39 |
| 2025 | 3.39 |
| 2026 | 3.98 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada60%7,292
- New Zealand37%4,477
- United Kingdom1.2%141
- South Africa0.7%87
- United States0.5%66
- Italy0.3%33
- Australia0.2%23
- Chile0.2%19
- Ireland0.1%15
- Netherlands0%6
- Other countries0.8%92
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 30 | 30% | 8,807 | 3.98 |
| 2025 | 26 | 38% | 2,777 | 3.39 |
| 2024 | 32 | 48% | 346 | 1.39 |
| 2023 | 24 | 50% | 115 | 1.45 |
| 2022 | 15 | 47% | 92 | 1.2 |
| 2021 | 24 | 50% | 41 | 1.34 |
| 2020 | 12 | 33% | 16 | – |
| 2019 | 15 | 53% | 25 | 2.24 |
| 2018 | 11 | 45% | 13 | – |
| 2017 | 3 | – | 14 | – |
| 2016 | 8 | – | 5 | – |
| 2015 | 6 | – | 18 | – |
| 2014 | 6 | – | 10 | – |
| 2013 | 1 | – | 7 | – |
| 2012 | 3 | – | 1 | – |
| 2010 | 1 | – | 0 | – |
| 2009 | 1 | – | 0 | – |
| 2008 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 12,146 | 4.0 / 5 |
| AskGamblers | 88 | 108 | 2.6 / 5 |
| Casino Guru | 80 | 20 | – |
| CasinoReviews | 31 | – | – |
| Casinomeister | 19 | – | – |
| latestcasinobonuses.bet | 1 | 10 | – |
| LCB | 4 | – | – |
| casino.ru | – | 3 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Jackpot City Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
New Zealand · Trustpilot
- Review
5.0 of 5 stars
New Zealand · Trustpilot
- Complaint
Withdrawal delay
ResolvedIceland · Casino Guru
- Complaint
Documents rejected or requested again
UnresolvedCanada · Casino Guru
- Complaint
Payments & refunds
Unresolved
1,135 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Questions about Jackpot City Casino
Who owns Jackpot City Casino?
Jackpot City Casino is operated by Bayton Limited Casinos and runs under the Super Partners affiliate programme.
Is Jackpot City Casino licensed?
Yes. Jackpot City Casino holds 5 licences: Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission, Kahnawake Gaming Commission, Malta Gaming Authority, Mpumalanga Economic Regulator.
When was Jackpot City Casino founded?
Jackpot City Casino launched in 1998.
Which currencies does Jackpot City Casino accept?
Currencies listed for Jackpot City Casino: US dollars, Euros, Japanese yen, Canadian dollars, British pounds sterling, Norwegian kroner, Swedish kronor, Malaysian ringgits and 18 more. Its site is available in 16 languages: English, Spanish, French, Portuguese and 12 more.
What welcome bonuses does Jackpot City Casino offer?
7 welcome offers are listed for Jackpot City Casino. The first on the list is “100% up to €400, 1st Deposit Bonus at Jackpot City Casino”, with a 35× wagering requirement.
Which countries is Jackpot City Casino available in?
Jackpot City Casino is listed in 23 markets: Argentina, Azerbaijan, Bangladesh, Belgium, Brazil, Canada, Chile, China and 15 more.
What bonuses and promotions does Jackpot City Casino run in Mexico?
We read 1 live offer for Mexico on the Jackpot City Casino site itself.
What do players say about Jackpot City Casino?
Players have filed 223 complaints and written 12,287 reviews about Jackpot City Casino. Players rate Jackpot City Casino 3.77 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Jackpot City Casino?
“Withdrawal delay” – 42% of the 202 complaints about Jackpot City Casino with a labelled problem. Followed by “Deposit not credited” (6.4%) and “Account blocked” (5.4%).
Do players report withdrawal problems at Jackpot City Casino?
Withdrawals are the topic of 105 complaints about Jackpot City Casino: 47% of the 222 with a topic. The most common withdrawal problem is “Withdrawal delay” (81% of them). Of the withdrawal complaints with a known outcome, 42% were resolved.
Does Jackpot City Casino resolve player complaints?
43% of the 214 complaints about Jackpot City Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Jackpot City Casino is 1,701st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Jackpot City Casino?
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 66% of the rated reviews give four or five stars, and 24% give one or two.
How many complaints has Jackpot City Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 32 complaints about Jackpot City Casino. That is 78% more than in the 12 months before, when there were 18.
Where do Jackpot City Casino’s players come from?
The countries named most often in complaints and reviews about Jackpot City Casino are Canada (60%), New Zealand (37%) and United Kingdom (1.2%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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