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Casino profile

IceCasino in Canada

Player complaints and reviews about IceCasino, plus its operator (Gambling Attack), licences and welcome offers.

icecasino.com
Capture of the IceCasino website

About

On the IceCasino site for Canada, we found 3 welcome bonuses and 4 tournaments.

IceCasino belongs to the Gambling Attack affiliate programme. The site launched in 2013. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, Russian. 2 account currencies are listed: Russian rubles, US dollars.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Canada

60 records

60 of the 1,648 records about IceCasino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

15

100% resolved, of those with a known outcome

Total reviews

45

Across all review sites

Player rating

3.18 / 5

45 ratings by these players

Share of all records

3.6%

of 1,648 about IceCasino

What players in Canada say about IceCasino

Players in Canada have filed 15 complaints and written 45 reviews about IceCasino. That is 3.6% of the 1,648 records about it from every market. Complaints make up 25% of their records, against 34% across all markets. Their reviews rate it 3.18 out of 5 on average (45 ratings), against 3.39 across all markets. 42% of their rated reviews give one or two stars; across all markets the share is 37%.

The most common problem in their complaints is “Withdrawal delay”: 33% of 15 complaints with a labelled problem (36% across all markets). Compared with all markets, players here raise “Documents rejected or requested again” more often: 27% of their labelled complaints against 3.3%. 100% of their 15 complaints with a known outcome were resolved, against 97% across all markets. In the last 12 months: 2 complaints and 6 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about IceCasino in Canada, or compare the market with another one.

Canada and all markets
FigureCanadaAll markets
Complaints among all records25%34%
Resolved, of complaints with a known outcome100%97%
Average review rating, out of 53.183.39
Reviews rated 1–2 stars42%37%
Withdrawal delay, of labelled complaints33%36%
Documents rejected or requested again, of labelled complaints27%3.3%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%5
  • Documents rejected or requested again27%4
  • Account blocked13%2
  • Bonus winnings confiscated6.7%1
  • Deposit not credited6.7%1
  • Missing funds6.7%1
  • Game malfunction6.7%1
Share of the 15 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%5
  • KYC / verification27%4
  • Account13%2
  • Bonus6.7%1
  • Deposit6.7%1
  • Payments & refunds6.7%1
  • Technical6.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars38%17
  • 4 stars18%8
  • 3 stars2.2%1
  • 2 stars8.9%4
  • 1 star33%15
Share of 45 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games41%17
  • Bonuses17%7
  • Customer support17%7
  • Deposits & payment methods12%5
  • Website & app12%5
  • Withdrawals12%5
Share of the 41 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals39%16
  • Customer support24%10
  • Bonuses17%7
  • KYC / verification17%7
  • Account9.8%4
  • Responsible gambling9.8%4
Share of the 41 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2024
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–5–
20253–10–
20241–214.24
20237–8–
20223–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–36–
Casino Guru159–

Block 11

Latest complaints and reviews

The newest records about IceCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Canada · Casino Guru

  • Review

    2.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Canada · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about IceCasino in Canada

What bonuses and promotions does IceCasino run in Canada?

We read 3 live offers for Canada on the IceCasino site itself.

Does IceCasino run tournaments in Canada?

Yes. The IceCasino site for Canada lists 4 tournaments.

How many complaints and reviews about IceCasino come from players in Canada?

60 of the 1,648 complaints and reviews about IceCasino come from players in Canada. Across all its markets, 551 complaints have a known outcome, and 97% of them were resolved.

Who owns IceCasino?

IceCasino is operated by Invicta Networks N.V. Casinos and runs under the Gambling Attack affiliate programme.