100% up to €50 + 100 Bonus Spins, 1st Deposit Bonus at Casino Extra
- Bonus
- 100%
- Max bonus
- €50
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Casino Extra
Player complaints and reviews about Casino Extra, plus its operator (iGaming Partners), licences and welcome offers.
casinoextra.com
Profile
- Website
- casinoextra.com
- Established
- 2013
- Operator
- iGaming Partnersaffiliate programme
- Company
- MTM Corp. Casinos
- Licences
- Languages
- English
- German
- Spanish
- French
- Currencies
- Euros
- British pounds sterling
- US dollars
- Bitcoin
- Bitcoin Cash
- Ethereum
- Tether
- Litecoin
- TRON
About
Casino Extra belongs to the iGaming Partners affiliate programme. The site launched in 2013. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: English, German, Spanish, French. 9 account currencies are listed, including Euros, British pounds sterling, US dollars, Bitcoin. We list 5 welcome offers.
Casino Extra is listed in 6 markets, among them Germany, France, Belgium and Spain. On the Casino Extra site for Mexico, we found a loyalty programme with 3 tiers.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 250 PLN + 100 Bonus Spins, 1st Deposit Bonus at Casino Extra
- Bonus
- 100%
- Max bonus
- 250 PLN
- Min deposit
- 100 PLN
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
100% up to 50 CHF + 100 Free Spins at Casino Extra
- Bonus
- 100%
- Max bonus
- 550 CHF
- Min deposit
- 20 CHF
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
50% up to €100, 2nd Deposit Bonus at Casino Extra
- Bonus
- 50%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
50% up to €200, 3rd Deposit Bonus at Casino Extra
- Bonus
- 50%
- Max bonus
- €200
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Házte socio del Club VIP:
Házte socio del Club VIP: La invitación la realiza únicamente el equipo VIP. Ellos te enviarán tu "tarjeta de socio VIP" personal que te abrirá las puertas de nuestro club VIP.
- 2
¡Increíbles beneficios!
¡Increíbles beneficios! Cashback semanal en DINERO REAL de hasta el 21%, límites de retirada semanales de hasta $680,000 y mucho más ...
- 3
Player VIP / Trato VIP
Player VIP / Trato VIP ¡Nuestros jugadores más fieles son, por supuesto, recompensados, pero también tienen un tratamiento especial con un equipo VIP dedicado a su servicio!
Player Intelligence
100 records
What players report about Casino Extra on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
35
89% resolved, of those with a known outcome
Total reviews
65
Across all review sites
Player rating
3.73 / 5
AskGamblers 3.35 · Trustpilot 4.1
GEO markets
16
Countries stated on 51% of records
Casino Extra complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casino Extra, the way Player Intelligence PRO computes it.
Since 2014, players have posted 35 complaints and 65 reviews about Casino Extra on 6 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 26 reviews.
The problem players report most often is “Withdrawal delay”: 34% of the 32 complaints with a labelled problem. Next come “Deposit not credited” (9.4%) and “Withdrawal refused” (9.4%). Complaints about “Withdrawal” make up 51% of those with a topic, against 29% across all brands.
Of the 35 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Casino Extra 460th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.
Reviewers give Casino Extra 2.78 out of 5 on average over 63 rated reviews, against 3.44 across all brands. 48% of the ratings are four or five stars, and 46% are one or two. The review sites’ own scores average 3.73 out of 5 across 2 sites. By that score, Casino Extra ranks 1,216th of 4,287 rated casinos. Reviewers most often praise “Games” (25 reviews), “Website & app” (13 reviews) and “Bonuses” (12 reviews). The most common criticism concerns “Bonuses” (16 reviews), “Customer support” (12 reviews) and “Website & app” (7 reviews).
The countries players state most often are France (55%), Spain (7.8%) and Portugal (5.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Casino Extra: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
201420152016201720182019202020212022202320242025
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 2 |
| 2019 | 4 |
| 2020 | 4 |
| 2021 | 1 |
| 2022 | 7 |
| 2023 | 6 |
| 2024 | 1 |
| 2025 | 7 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay34%11
- Deposit not credited9.4%3
- Withdrawal refused9.4%3
- Winnings voided9.4%3
- Bonus winnings confiscated6.3%2
- Verification delay6.3%2
- Gambling limits6.3%2
- Self-exclusion6.3%2
- Other problems13%4
Block 03
Complaint categories
- Withdrawal51%18
- Responsible gambling11%4
- Bonus8.6%3
- Deposit8.6%3
- KYC / verification8.6%3
- Payments & refunds5.7%2
- Account2.9%1
- Other2.9%1
Block 04
Complaint status
- Resolved89%31
- Unresolved11%4
Block 05
Casino Extra against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Extra | All brands |
|---|---|---|
| Complaints resolved | 89% | 59% |
| Average review rating | 2.78 | 3.44 |
| Complaints per 100 reviews | 53.8 | 26.4 |
| Share of “Withdrawal” complaints | 51% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
22
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 14 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 5 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 0 |
| 2025 | 8 |
| 2026 | 22 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars25%16
- 4 stars22%14
- 3 stars6.3%4
- 2 stars7.9%5
- 1 star38%24
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games45%25
- Website & app24%13
- Bonuses22%12
- Customer support20%11
- Withdrawals13%7
- Deposits & payment methods11%6
Criticised
- Bonuses29%16
- Customer support22%12
- Website & app13%7
- Fairness & RTP11%6
- Withdrawals11%6
- Trust & licence9.1%5
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.73
2.75
3.17
3.25
2.25
4
3.83
3.5
4.75
1.09
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 3.73 |
| 2015 | 2.75 |
| 2016 | 3.17 |
| 2017 | 3.25 |
| 2018 | 2.25 |
| 2019 | 4 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 3.83 |
| 2023 | 3.5 |
| 2024 | 0 |
| 2025 | 4.75 |
| 2026 | 1.09 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- France55%28
- Spain7.8%4
- Portugal5.9%3
- Canada3.9%2
- Germany3.9%2
- Norway3.9%2
- Belgium2%1
- Switzerland2%1
- Czechia2%1
- Estonia2%1
- Other countries12%6
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 22 | 1.09 |
| 2025 | 7 | – | 8 | – |
| 2024 | 1 | – | 0 | – |
| 2023 | 6 | – | 2 | – |
| 2022 | 7 | – | 3 | – |
| 2021 | 1 | – | 0 | – |
| 2020 | 4 | – | 0 | – |
| 2019 | 4 | – | 2 | – |
| 2018 | 2 | – | 2 | – |
| 2017 | 0 | – | 5 | – |
| 2016 | 0 | – | 3 | – |
| 2015 | 2 | – | 4 | – |
| 2014 | 1 | – | 14 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 19 | 30 | 3.35 / 5 |
| Trustpilot | – | 30 | 4.1 / 5 |
| Casino Guru | 14 | 3 | – |
| latestcasinobonuses.bet | – | 2 | – |
| affgambler.ru | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Casino Extra as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Canada · Trustpilot
- Review
2.0 of 5 stars
Poland · Trustpilot
- Complaint
Account closed
ResolvedFrance · Casino Guru
- Complaint
Withdrawal delay
ResolvedIreland · Casino Guru
- Complaint
Withdrawal refused
ResolvedNorway · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about Casino Extra
Who owns Casino Extra?
Casino Extra is operated by MTM Corp. Casinos and runs under the iGaming Partners affiliate programme.
Is Casino Extra licensed?
Yes. Casino Extra holds a licence from Curacao Gaming Control Board.
When was Casino Extra founded?
Casino Extra launched in 2013.
Which currencies does Casino Extra accept?
Currencies listed for Casino Extra: Euros, British pounds sterling, US dollars, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin and 1 more. Its site is available in 4 languages: English, German, Spanish, French.
What welcome bonuses does Casino Extra offer?
5 welcome offers are listed for Casino Extra. The first on the list is “100% up to €50 + 100 Bonus Spins, 1st Deposit Bonus at Casino Extra”, with a 30× wagering requirement.
Which countries is Casino Extra available in?
Casino Extra is listed in 6 markets: Austria, Belgium, France, Germany, Spain, United Kingdom.
Does Casino Extra have a loyalty programme in Mexico?
Yes. Its loyalty programme for Mexico has 3 tiers.
What do players say about Casino Extra?
Players have filed 35 complaints and written 65 reviews about Casino Extra. Players rate Casino Extra 3.73 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Casino Extra?
“Withdrawal delay” – 34% of the 32 complaints about Casino Extra with a labelled problem. Followed by “Deposit not credited” (9.4%) and “Withdrawal refused” (9.4%).
Do players report withdrawal problems at Casino Extra?
Withdrawals are the topic of 18 complaints about Casino Extra: 51% of the 35 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.
Does Casino Extra resolve player complaints?
89% of the 35 complaints about Casino Extra with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casino Extra is 460th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Casino Extra?
Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Bonuses”, “Customer support” and “Website & app”. 48% of the rated reviews give four or five stars, and 46% give one or two.
How many complaints has Casino Extra received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about Casino Extra.
Where do Casino Extra’s players come from?
The countries named most often in complaints and reviews about Casino Extra are France (55%), Spain (7.8%) and Portugal (5.9%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Casino Extra, and ones players rate about the same.
Other casinos in United Kingdom
Other casinos licensed by Curacao Gaming Control Board
Other brands of iGaming Partners
Rated alike by players
Casinos whose player rating is closest to that of Casino Extra.
