Casino profile
Player complaints and reviews about IceCasino, plus its operator (Gambling Attack), licences and welcome offers.
IceCasino belongs to the Gambling Attack affiliate programme. The site launched in 2013. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, Russian. 2 account currencies are listed: Russian rubles, US dollars.
IceCasino is listed in one market, United States. On the IceCasino site for Mexico, we found 3 welcome bonuses and 5 tournaments.
This brand is listed in 1 market. Pick one to see what it offers there.
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Welcome Bonus Pack
Get up to MX$37,500 + 270 free spins
3 simple steps
3 bonus packs
Bonus packs
Make 3 deposits and get up to MX$37,500+ 270 free spins! Turbo Clock - 1 hour from sign-up! MX$250
120% + 150 fs on
Joker Stoker (50 fs x 3 days)
1st…
3simple steps3bonus packs3simple steps3bonus packs1st
Networks ONGOING Prize pool: EUR Spin Express 4 months ONGOING Prize pool: EUR Pragmatic Drops 2026 6 months ONGOING Prize pool: EUR Million Drops 4 months ONGOING Prize pool: EUR Spinoleague 2026 6 months ONGOING Prize pool: 500 000 EUR Spinergy Run 4 months…
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
UPCOMING BONUS BALANCE 2 days 10.08-17.08 Rising Stars Tournament Prize pool MX$750,
FINISHED 30.07-06.08 Spinomenal Prize pool MX$350,
FINISHED BONUS BALANCE 27.07-03.08 Tiger Spirit Tournament Prize pool MX$750,
FINISHED 23.07-30.07 Evoplay Prize pool MX$350,
FINISHED 20.07-27.07 Friendship Festival Tournament Prize pool MX$350,
1,648 records
What players report about IceCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
555
97% resolved, of those with a known outcome
Total reviews
1,093
Across all review sites
Player rating
3.88 / 5
Trustpilot 4.0 · AskGamblers 2.85 · Tribuna 4.8
GEO markets
66
Countries stated on 98% of records
Every figure below is computed from the complaints and reviews collected about IceCasino, the way Player Intelligence PRO computes it.
Since 2014, players have posted 555 complaints and 1,093 reviews about IceCasino on 6 sites. In the 12 months to November 5, 2026, they filed 35 complaints and posted 65 reviews. That is 35% fewer complaints than in the 12 months before (54). Reviews are down 77% on the 12 months before (283). The average review rating fell from 3.92 to 2.48 out of 5 year on year. Of the complaints with a known outcome, 94% were resolved in the last 12 months, against 94% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 36% of the 552 complaints with a labelled problem. Next come “Account blocked” (17%) and “Verification delay” (11%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.
Of the 551 complaints with a known outcome, 97% were resolved, against 59% across all brands. That puts IceCasino 95th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 97%.
Reviewers give IceCasino 3.39 out of 5 on average over 1,093 rated reviews, against 3.44 across all brands. 59% of the ratings are four or five stars, and 37% are one or two. The review sites’ own scores average 3.88 out of 5 across 3 sites. By that score, IceCasino ranks 1,024th of 4,286 rated casinos. Reviewers most often praise “Games” (238 reviews), “Withdrawals” (214 reviews) and “Bonuses” (206 reviews). The most common criticism concerns “Withdrawals” (255 reviews), “Customer support” (156 reviews) and “Trust & licence” (142 reviews).
The countries players state most often are Poland (28%), Germany (18%) and Brazil (4.9%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about IceCasino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The game selection appears to be a highlight for many, though feedback on bonuses is slightly negative. Payments and account verification, however, generate significantly more complaints than praise.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2022 | 193 |
| 2023 | 191 |
| 2024 | 87 |
| 2025 | 56 |
| 2026 | 28 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | IceCasino | All brands |
|---|---|---|
| Complaints resolved | 97% | 59% |
| Average review rating | 3.39 | 3.44 |
| Complaints per 100 reviews | 50.8 | 26.4 |
| Share of “Withdrawal” complaints | 45% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2014 | 1 |
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 151 |
| 2023 | 170 |
| 2024 | 455 |
| 2025 | 260 |
| 2026 | 52 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2014 | 0.5 |
| 2015 | 3.67 |
| 2016 | 0.5 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 0 |
| 2022 | 1.88 |
| 2023 | 1.95 |
| 2024 | 4.23 |
| 2025 | 4.04 |
| 2026 | 1.99 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 28 | 92% | 52 | 1.99 |
| 2025 | 56 | 95% | 260 | 4.04 |
| 2024 | 87 | 97% | 455 | 4.23 |
| 2023 | 191 | 98% | 170 | 1.96 |
| 2022 | 193 | 98% | 151 | 1.88 |
| 2016 | 0 | – | 1 | – |
| 2015 | 0 | – | 3 | – |
| 2014 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 912 | 4.0 / 5 |
| Casino Guru | 552 | 155 | – |
| Tribuna | – | 15 | 4.8 / 5 |
| AskGamblers | – | 7 | 2.85 / 5 |
| latestcasinobonuses.bet | 2 | 4 | – |
| CasinoReviews | 1 | – | – |
Block 13
The newest records about IceCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Poland · Trustpilot
Withdrawal delay
ResolvedGreece · Casino Guru
2.0 of 5 stars
Withdrawal delay
ResolvedPoland · Casino Guru
Gambling limits
ResolvedHungary · Casino Guru
6 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
IceCasino is operated by Invicta Networks N.V. Casinos and runs under the Gambling Attack affiliate programme.
Yes. IceCasino holds a licence from Curacao Gaming Control Board.
IceCasino launched in 2013.
Currencies listed for IceCasino: Russian rubles, US dollars. Its site is available in 2 languages: English, Russian.
IceCasino is listed in 1 market: United States.
We read 3 live offers for Mexico on the IceCasino site itself.
Yes. The IceCasino site for Mexico lists 5 tournaments.
Players have filed 555 complaints and written 1,093 reviews about IceCasino. Players rate IceCasino 3.88 out of 5 on average across the 3 sites that publish one.
“Withdrawal delay” – 36% of the 552 complaints about IceCasino with a labelled problem. Followed by “Account blocked” (17%) and “Verification delay” (11%).
Withdrawals are the topic of 250 complaints about IceCasino: 45% of the 552 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 97% were resolved.
97% of the 551 complaints about IceCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, IceCasino is 95th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 59% of the rated reviews give four or five stars, and 37% give one or two.
In the 12 months to November 5, 2026, players filed 35 complaints about IceCasino. That is 35% fewer than in the 12 months before, when there were 54.
The countries named most often in complaints and reviews about IceCasino are Poland (28%), Germany (18%) and Brazil (4.9%).
Casinos that share a market, a licence or an operator with IceCasino, and ones players rate about the same.
Casinos whose player rating is closest to that of IceCasino.
