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Casino profile

JustCasino

Player complaints and reviews about JustCasino, plus its operator (Fortunate Partners), licences and welcome offers.

justcasino.com
justcasino.com
Capture of the JustCasino website

Profile

Website
justcasino.com
Established
2023
Operator
Fortunate Partnersaffiliate programme
Company
Just Entertainment B.V.
Licences
Languages
  • English
  • German
  • French
  • Italian
  • Norwegian
  • Finnish
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • US dollars
  • Norwegian kroner
  • Russian rubles
  • Indian rupees
  • South African Rand
  • Polish zlotys
  • Bitcoin
  • Tether

About

JustCasino belongs to the Fortunate Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, German, French, Italian. 12 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars. We list 7 welcome offers.

JustCasino is listed in 11 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

1,317 records

What players report about JustCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

65

92% resolved, of those with a known outcome

Total reviews

1,252

Across all review sites

Player rating

3.88 / 5

Trustpilot 3.7 · AskGamblers 3.45 · Tribuna 4.5

GEO markets

35

Countries stated on 97% of records

JustCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about JustCasino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 65 complaints and 1,252 reviews about JustCasino on 6 sites. In the 12 months to November 5, 2026, they filed 10 complaints and posted 202 reviews. That is 33% fewer complaints than in the 12 months before (15). Reviews are down 52% on the 12 months before (417). The average review rating fell from 4.2 to 3.46 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 31% of the 64 complaints with a labelled problem. Next come “Bonus winnings confiscated” (13%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 65 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts JustCasino 288th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give JustCasino 3.95 out of 5 on average over 1,252 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 3.88 out of 5 across 3 sites. By that score, JustCasino ranks 1,020th of 4,287 rated casinos. Reviewers most often praise “Games” (376 reviews), “Withdrawals” (359 reviews) and “Customer support” (272 reviews). The most common criticism concerns “Withdrawals” (199 reviews), “Customer support” (102 reviews) and “Bonuses” (99 reviews).

The countries players state most often are Australia (27%), Canada (27%) and New Zealand (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about JustCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players strongly dislike that the casino appears to be rigged, with one user reporting a significant discrepancy in dealer and player outcomes over a large sample size. They also expressed frustration at having their findings ignored after submitting them to the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay31%20
  • Bonus winnings confiscated13%8
  • Withdrawal refused13%8
  • Account closed9.4%6
  • Account blocked6.3%4
  • Deposit not credited4.7%3
  • Game malfunction4.7%3
  • Withdrawal limits3.1%2
  • Other problems16%10
Share of the 64 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%32
  • Account17%11
  • Bonus14%9
  • Deposit6.3%4
  • Technical6.3%4
  • Other3.1%2
  • KYC / verification1.6%1
  • Responsible gambling1.6%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved92%60
  • Unresolved7.7%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

JustCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

JustCasino against the market
MeasureJustCasinoAll brands
Complaints resolved92%59%
Average review rating3.953.44
Complaints per 100 reviews5.226.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars60%756
  • 4 stars14%173
  • 3 stars5%63
  • 2 stars1.6%20
  • 1 star19%240
Share of 1,252 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games35%376
  • Withdrawals33%359
  • Customer support25%272
  • Bonuses17%178
  • Website & app13%141
  • KYC / verification8.3%89
Share of the 1,072 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals19%199
  • Customer support9.5%102
  • Bonuses9.2%99
  • Trust & licence7.9%85
  • Fairness & RTP6.7%72
  • KYC / verification4.2%45
Share of the 1,072 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia27%341
  • Canada27%341
  • New Zealand12%153
  • Germany11%142
  • Austria7.1%91
  • Norway3.7%47
  • Switzerland3.4%44
  • United Arab Emirates1.9%25
  • Kuwait1.5%19
  • Ireland1.3%17
  • Other countries5%64
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–1423.14
202515100%3884.26
20242997%5633.87
20231191%1484.24
20190–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,2003.7 / 5
Casino Guru5230–
AskGamblers10103.45 / 5
Tribuna–124.5 / 5
Casinomeister2––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about JustCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United States · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Account closed

    Resolved

    Germany · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Croatia · Casino Guru

7 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about JustCasino

Who owns JustCasino?

JustCasino is operated by Just Entertainment B.V. and runs under the Fortunate Partners affiliate programme.

Is JustCasino licensed?

Yes. JustCasino holds a licence from Curacao Gaming Control Board.

When was JustCasino founded?

JustCasino launched in 2023.

Which currencies does JustCasino accept?

Currencies listed for JustCasino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Norwegian kroner, Russian rubles, Indian rupees and 4 more. Its site is available in 6 languages: English, German, French, Italian and 2 more.

What welcome bonuses does JustCasino offer?

7 welcome offers are listed for JustCasino. The first on the list is “150% up to $6,000”, with a 40× wagering requirement.

Which countries is JustCasino available in?

JustCasino is listed in 11 markets: Australia, Belgium, Canada, Finland, France, Germany, India, Italy and 3 more.

What do players say about JustCasino?

Players have filed 65 complaints and written 1,252 reviews about JustCasino. Players rate JustCasino 3.88 out of 5 on average across the 3 sites that publish one.

What do players complain about most at JustCasino?

“Withdrawal delay” – 31% of the 64 complaints about JustCasino with a labelled problem. Followed by “Bonus winnings confiscated” (13%) and “Withdrawal refused” (13%).

Do players report withdrawal problems at JustCasino?

Withdrawals are the topic of 32 complaints about JustCasino: 50% of the 64 with a topic. The most common withdrawal problem is “Withdrawal delay” (63% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does JustCasino resolve player complaints?

92% of the 65 complaints about JustCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, JustCasino is 288th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about JustCasino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 74% of the rated reviews give four or five stars, and 21% give one or two.

How many complaints has JustCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 10 complaints about JustCasino. That is 33% fewer than in the 12 months before, when there were 15.

Where do JustCasino’s players come from?

The countries named most often in complaints and reviews about JustCasino are Australia (27%), Canada (27%) and New Zealand (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with JustCasino, and ones players rate about the same.