Casino profile

HeySpin Casino

Player complaints and reviews about HeySpin Casino, plus its operator (Chilli Partners), licences and welcome offers.

About

HeySpin Casino belongs to the Chilli Partners affiliate programme. The site launched in 2020. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 3 languages: English, German, Portuguese. 3 account currencies are listed: Euros, British pounds sterling, US dollars.

HeySpin Casino is listed in 4 markets: Germany, United Kingdom, Portugal and Austria. On the HeySpin Casino site for Canada, we found 3 welcome bonuses.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Daily Wheel
The Daily Wheel can be played once per day and is available each day for a period of 24 hours (as stated in the daily spins tab). Click ‘read more’ for full T&Cs. Say hello to our Daily Wheel feature! Go to the Daily Wheel page
Spin the Daily Spins reel
See…
Terms
Daily Wheel
The Daily Wheel can be played once per day and is available each day for a period of 24 hours (as stated in the daily spins tab). Click ‘read more’ for full T&Cs. Say hello to our Daily Wheel feature! Go to the Daily Wheel page
Spin the Daily Spins reel
See if you've been awarded Free Spins – no deposit needed
Each day brings a new chance to unlock Free Spins on some of our most popular slot games. SPIN NOW
Visit the Daily Wheel page to begin – it's quick, easy, and ready when you are. Whether you’re dropping in for a quick spin or just exploring what’s new, there’s always something to enjoy.
The Daily Wheel is available all registered players. Winnings will be awarded as Free Spins on Jungle Jim and the Lost Sphinx, Sweet Bonanza or Gold Factory. Free Spins obtained through the Daily Wheel can only be played on specific games. The games are subject to change at any time at the discretion of the Company. Winning will be paid as bonus and are subject to 10x Wagering Requirements; max bonus conversion to real funds equal to lifetime deposits (£250 max). Daily Wheel is a game of chance and by playing it you acknowledge that winning a prize is not guaranteed. Daily Wheel can be played once per day and reset at 00:00. Any spins of the Daily Wheel which are not claimed between the hours stated above (for any reason whatsoever) will expire at 23:59 and cannot be claimed later on. You can track your claimed Free Spins in the “Free Spins” section. Any Free Spin winnings awarded but not used will expire 7 days after they have been awarded. If you choose to leave the Daily Wheel game at the point of being prompted to claim Free Spins then they will be forfeited, and it will not be possible to try to claim them again. Accounts which are frozen, self-excluded, closed or on take a break cannot play Daily Wheel
We reserve the right to modify or cancel Daily Wheel at any time without prior notice. All users must adhere to the website’s terms of service in order to participate in the Daily Wheel promotion. Any attempts at fraud or manipulation of the promotion will result in immediate disqualification and potential account suspension. For any questions or concerns regarding the Daily Wheel promotion, please contact the customer support team via the “Contact Us” page. The Daily Wheel promotion is solely for entertainment purposes and users participate at their own discretion. By participating in the Daily Wheel promotion, you acknowledge that you have read, understood and agreed to abide by these rules. We reserve the right to interpret and enforce these rules as we deem fit to ensure fair play and a positive gaming experience for all users.
Drops & Wins
Player needs to opt-in via the in-game pop-up or from the “Join Now” button found in the Tournaments category. Opt-in between 24/06 19:01 CET & 22/07 at 18:59 CET to be eligible for the Drops & Wins 2026 Edition – Stage 5. Click ‘read more’ for full T&Cs.…
Terms
Drops & Wins
Player needs to opt-in via the in-game pop-up or from the “Join Now” button found in the Tournaments category. Opt-in between 24/06 19:01 CET & 22/07 at 18:59 CET to be eligible for the Drops & Wins 2026 Edition – Stage 5. Click ‘read more’ for full T&Cs. Drops & Wins
50,000 Weekly Prizes 🎁
The 2026 edition of Drops & Wins is back for another exciting year! Running from 4 March 2026 to 3 March 2027, the campaign features a £25,000,000 prize pool. Throughout the promotion, 50,000 weekly prizes will be awarded across Daily Tournaments and Weekly Wheel Drops. Which games do I need to wager on? Only selected Pragmatic Play slots qualify for this promotion, the Drops & Wins pop up will appear when you open a qualifying game. The full list of eligible games is below and is updated monthly per stage. When will the prizes be credited? If you receive a winning notification or finish in the prize positions on the leaderboard, all prizes will be credited within 72 hours. Is there a minimum wager? Players need to choose to play with real money in any of the participating games with NO minimum bet requirement. Any wager on one of the eligible games could prompt a Drop & Wins prize. Offer Terms:
Promotion Period - 4th June 2025 to 19th November divided into 6 stages listed below:
Stage 1: 4th March at 17:01 CET to 1st April at 16:59 CET - Completed
Stage 2: 1st April at 17:01 CET to 29th April at 16:59 CET - Completed
Stage 3: 29th April at 17:01 CET to 27th May at 16:59 CET - Completed
Stage 4: 27th May at 17:01 CET to 24th June at 16:59 CET - Completed
Stage 5: 24th June at 17:01 CET to 22nd July at 16:59 CET - Upcoming
Stage 6: 22nd July at 17:01 CET to 19th August at 16:59 CET - Upcoming
Qualifying games:
data-gameCategory="2026-drops-and-wins" data-gameCount="23"
Gates of Olympus Super Scatter, Gates of Olympus 1000, Sweet Bonanza 2500, Sugar Rush 1000, Sweet Bonanza 1000, Gates of Olympus, Sweet Bonanza, Starlight Princess 1000, Sugar Rush Super Scatter, Big Bass Splash, Sweet Rush Bonanza, Starlight Princess Super Scatter, Fortune of Olympus, 5 Lions Megaways, Big Bass Bonanza, Sugar Rush, Sweet Bonanza Super Scatter, Zeus vs Hades – Gods of War 250, Zeus vs Hades – Gods of War, Big Bass Bonanza 1000, Bigger Bass Bonanza, The Dog House Megaways, Starlight Princess, The Dog House, Big Bass Vegas Double Down Deluxe, Big Bass Trophy Catch, Big Bass – Secrets of the Golden Lake, Big Bass Splash 1000, Great Ghosts!, Wisdom of Athena 1000, Fruit Party, 5 Lions Megaways 2, Wild West Gold, Big Bass Floats my Boat, Big Bass Boxing Bonus Round, Book of Fallen, The Big Dog House, Bigger Bass Splash, Triple Pot Plinko – Hercules, Dragon’s Gate – Bonus Choice, Big Bass Football Bonanza, Candy Rush, Sanatorium Secrets, Caishen’s Cash Pots, Mahjong Wins Triple Pot, Better Barn House Bonanza
Place your bet: A real money spin of any bet stake on any participating game qualifies. How to win: Collect all 3 random wheel pieces to win a prize. What to win: Win up to 100,000X, or Free Spins prizes! Max 2 prizes per player. Weekly Wheel Drops Schedule & Participation Requirements:
The Drops & Wins Weekly Wheel Drops are available in selected slot games from 4th March 2026 at 18:01 GMT+0 (19:01 CET) until 3rd March 2027 at 17:59 GMT+0 (18:59 CET), from Wednesday to the following Wednesday (the “Promotional Term”). This is a network-wide promotion operated by Pragmatic Play, with prize pools shared across multiple participating operators. To take part in a Weekly Wheel Drop, you are required to join or opt-in every week in any of the participating games through the promotional welcome pop-up. Once opted in, you will qualify for the entire week. If you choose to opt out, you will be excluded only from that week’s Weekly Wheel Drop and may opt in again for subsequent Weekly Wheel Drops. By opting in for the Weekly Wheel Drops, you hereby agree to abide by these Terms and Conditions. How to win in a Weekly Wheel Drop:
To qualify for a random prize, you must place a real-money spin of any bet stake (subject to game-specific minimum bet requirements) (a “Qualifying Bet”) on a participating game and collect all three (3) wheel pieces. Wheel pieces are solely used to qualify for a random prize and do not award any other reward(s) until the wheel is complete. If you collect only one (1) or two (2) wheel pieces without completing the wheel, you do not qualify for a random prize. Wheel pieces are randomly triggered on any Qualifying Bet, with only one (1) piece awarded at a time. This is a progression collection mechanic, whereby once the first wheel piece is collected, you become eligible to collect the remaining pieces until all three (3) are obtained. Once all three (3) wheel pieces are collected, the full-screen vertical wheel will be displayed. You can spin the wheel by tapping or swiping downward to receive your prize. Example for illustrative purposes:
First piece: You place a bet of £0.20 and win the first wheel piece. No prize is awarded yet. Second piece: You place a bet of £0.50 and trigger the second wheel piece. Still no prize; you remain eligible for the third piece. Third piece: You place a bet of £0.20 and trigger the third wheel piece. The wheel is now complete. Spin the wheel: You tap the screen to spin and are awarded one (1) random prize. You can track the wheel piece collection via the promotional in-game interface. The number of pieces is displayed visually on the top-left corner promotional ear, indicating how many pieces have been collected compared to the total required to complete the wheel. Wheel pieces collected but not completed by the end of a Weekly Wheel Drop period will not be carried over into the following week and will reset at the start of the next Weekly Wheel Drop. What you can win in a Weekly Wheel Drop:
There is a total of ninety-six thousand and nine hundred (96,900) weekly prizes available during the Promotion. These prizes are awarded as predetermined multipliers of your winning bet stake ([multiplier received multiplied by (x) bet stake], where the bet stake cannot exceed £1 for prize payout), or as Free Spins (as detailed below). Multiplier prizes are applied to the Qualifying Bet up to £1 that triggered the final wheel piece (“Qualifying Bet”). Quantity
Prize
1
100,000X
3
10,000X
6
5,000X
10
1,000X
30
500X
50
100X
300
50X
7,500
10X
69,000
5X
5,000
20 Free Spins
15,000
10 Free Spins
Free Spins prizes (“Free Spins”) are awarded as twenty (20) or ten (10) free spins in the same game in which the prize was won, at the same bet stake used to win the prize. If the bet stake exceeds the £1 value, the Free Spins will be awarded at the £1 value (or the next higher available bet stake). Free Spins must be claimed and used within seven (7) days from the time you receive them. Pragmatic Play may modify how Free Spins are awarded during the Promotion, including assigning them to a single designated game instead of the game where they were won. Free Spins will become available to play shortly after the prize is awarded. If the bonus does not appear, you may need to refresh the game. Winnings from Free Spins are credited only after all Free Spins have been played and are paid as cash amounts (in your local currency) without any wagering requirements. If you purchase an in-game bonus feature (Bonus / Free Spins) in any participating game (“Bonus Buy”), your prize will be awarded before you enter the Bonus / Free Spins feature mode and will be based on the £1 Bonus Buy availability depends on your jurisdiction. If you place a Super Spin, Double Chance Bet, or Triple Chance Bet (“Ante Bet”), your prize will be awarded at the same bet level or at the £1 value if your bet stake exceeds the maximum amount. Ante Bet availability depends on your jurisdiction. You can track your progress in collecting wheel pieces, along with your wins and other players’ wins, in real time within the promotional interface of each participating game. You must complete all steps described above to receive a prize. You may win a maximum of two (2) prizes during each Weekly Wheel Drop. There is no additional cost required to participate. Any cash prizes won have no wagering requirements or withdrawal restrictions. For the avoidance of doubt, any undistributed portion of the prize pool at the end of any specific Wheel Drop shall be carried forward into subsequent stages or intothe next Network Promotion. The advertised currency conversion rate is determined solely by Pragmatic Play and is calculated using a Euro (£) currency multiplier applied to the player’s local currency. The Weekly Wheel Drops are available on selected participating slots, including mini-game versions in Bingo rooms, as well as other available versions, and can be played on any device. The list of participating games can be found in the Promotions section of the Pragmatic Play lobby, as well as in the promotional or any other dedicated category on the operator platform. In the event of technical issues, interruptions, or game malfunctions, affected spins, wheel pieces, or prize outcomes may be voided or restored in accordance with the operator’s standard procedures. Pragmatic Play is not responsible for delays, connectivity issues, device malfunctions, or operator platform outages affecting participation or prize awards. Pragmatic Play reserves the right to amend, suspend, or cancel the Weekly Wheel Drops, including any related terms and conditions, at any time. Any such amendments will not affect players who have opted in unless necessary to manage or prevent fraud and other unlawful behavior. Pragmatic Play reserves the right to review players' activities to detect any potential abuse. Should such a review uncover abusive or unlawful behaviour, Pragmat
Fluffy Fridays
1 entry for every wager on any qualifying games every Friday this month between 8pm - 11pm will be entered into the prize tournament. No Minimum bet. Click ‘read more’ for details. Fluffy Friday
Fluffy Fridays are back, bringing a little extra to your Friday…
Read in full
Fluffy Fridays
1 entry for every wager on any qualifying games every Friday this month between 8pm - 11pm will be entered into the prize tournament. No Minimum bet. Click ‘read more’ for details. Fluffy Friday
Fluffy Fridays are back, bringing a little extra to your Friday night play. Every Friday between 8pm and 11pm, selected Fluffy games will feature a live tournament with a £250 real cash prize pool up for grabs. If you’re playing during the promotional window, your position on the leaderboard will be based on the points you collect in-game. In general, bigger wins award more points, so the leaderboard can shift quickly as play unfolds. The Fluffy range is known for its light-hearted style, colourful presentation, and easy-to-pick-up gameplay, which makes it a good fit for a more relaxed Friday evening session. How it works:
🐘 Play selected Fluffy games every Friday from 8pm to 11pm
🐢 Earn points and move up the in-game leaderboard
🐠 Compete for a share of the £250 real cash prize pool
Some of our Favourite Fluffy Games:
data-gameCategory="fluffy-fridays" data-gameCount="6"
Ranking
Prize
No. of Prizes
Prize Value
1st
£100 Cash
£100
2nd
£50 Cash
£50
3rd
£25 Cash
£25
4th
£15 Cash
£15
5th to 10th
£10 Cash
6
£10
ENTER NOW
All Players who wager on any of the participating games between 8pm - 11pm on a Friday participate in this tournament. Max bonus conversion to real funds equal to lifetime deposits (up to £250). T&Cs apply. No minimum bet. The prize draw is held across all Jumpman UK gaming sites. The top 10 Players will receive a prize based on their ranking and according to the Prize table. All promotional prizes must be claimed within 7 days of the winning notification being sent to you. Your account must be active when claiming prizes in order for the winnings to be valid.

Player Intelligence

409 records

What players report about HeySpin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

68% resolved, of those with a known outcome

Total reviews

390

Across all review sites

Player rating

3.37 / 5

Trustpilot 1.8 · AskGamblers 4.1 · Tribuna 4.2

GEO markets

Countries stated on 89% of records

HeySpin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about HeySpin Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 19 complaints and 390 reviews about HeySpin Casino on 6 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 13 reviews. Reviews are down 59% on the 12 months before (32).

The problem players report most often is “Withdrawal delay”: 44% of the 18 complaints with a labelled problem. Next come “Account blocked” (17%) and “Withdrawal refused” (17%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 19 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts HeySpin Casino 1,222nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 64%.

Reviewers give HeySpin Casino 2.02 out of 5 on average over 390 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 73% are one or two. The review sites’ own scores average 3.37 out of 5 across 3 sites. By that score, HeySpin Casino ranks 1,836th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (74 reviews), “Games” (42 reviews) and “KYC / verification” (27 reviews). The most common criticism concerns “Withdrawals” (145 reviews), “Customer support” (96 reviews) and “Bonuses” (73 reviews).

The countries players state most often are United Kingdom (94%), Ireland (1.1%) and Canada (0.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about HeySpin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20182019202020212022202320242025

Complaints count

Period	Value
2018	1
2019	1
2020	1
2021	1
2022	4
2023	5
2024	4
2025	2

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay44%8
Account blocked17%3
Withdrawal refused17%3
Game malfunction11%2
Sports bets5.6%1
Wrong calculation5.6%1

Share of the 18 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal58%11
Account16%3
Technical16%3
Other5.3%1
Payments & refunds5.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved68%13
Unresolved32%6

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

HeySpin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

HeySpin Casino against the market
Measure	HeySpin Casino	All brands
Complaints resolved	68%	59%
Average review rating	2.02	3.44
Complaints per 100 reviews	4.9	26.4
Share of “Withdrawal” complaints	58%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

176

202120222023202420252026

Reviews count

Period	Value
2021	21
2022	106
2023	176
2024	49
2025	26
2026	12

Block 07

Review stars

How the rated reviews split by star.

5 stars19%75
4 stars4.6%18
3 stars3.6%14
2 stars4.9%19
1 star68%264

Share of 390 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals20%74
Games11%42
KYC / verification7.2%27
Customer support6.4%24
Website & app4.2%16
Trust & licence4%15

Share of the 377 reviews that name at least one aspect.reviews

Criticised

Withdrawals38%145
Customer support25%96
Bonuses19%73
Fairness & RTP19%72
Trust & licence15%58
Deposits & payment methods15%56

Share of the 377 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.5

1.67

2.05

1.71

1.69

2.42

202120222023202420252026

Rating history

Period	Value
2021	4.5
2022	1.67
2023	2.05
2024	1.71
2025	1.69
2026	2.42

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom94%343
Ireland1.1%4
Canada0.8%3
Austria0.5%2
Brazil0.5%2
Denmark0.5%2
Cyprus0.3%1
Germany0.3%1
Spain0.3%1
Italy0.3%1
Other countries1.6%6

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	12	–
2025	2	–	26	1.69
2024	4	–	49	1.71
2023	5	–	176	2.05
2022	4	–	106	1.67
2021	1	–	21	4.5
2020	1	–	0	–
2019	1	–	0	–
2018	1	–	0	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	354	1.8 / 5
AskGamblers	3	18	4.1 / 5
Casino Guru	5	7	–
Tribuna	–	11	4.2 / 5
CasinoReviews	10	–	–
Casinomeister	1	–	–

Block 13

Latest complaints and reviews

The newest records about HeySpin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 30, 2026
2.0 of 5 stars
Tribuna
ReviewOct 14, 2026
3.0 of 5 stars
Tribuna
ComplaintNov 1, 2024
Account blocked
Resolved
United Kingdom · Casino Guru
ComplaintOct 7, 2024
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintOct 4, 2024
Payments & refunds
Resolved
Casinomeister

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about HeySpin Casino

Who owns HeySpin Casino?

HeySpin Casino is operated by Aspire Global International Ltd. and runs under the Chilli Partners affiliate programme.

Is HeySpin Casino licensed?

Yes. HeySpin Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was HeySpin Casino founded?

HeySpin Casino launched in 2020.

Which currencies does HeySpin Casino accept?

Currencies listed for HeySpin Casino: Euros, British pounds sterling, US dollars. Its site is available in 3 languages: English, German, Portuguese.

Which countries is HeySpin Casino available in?

HeySpin Casino is listed in 4 markets: Austria, Germany, Portugal, United Kingdom.

What bonuses and promotions does HeySpin Casino run in Canada?

We read 3 live offers for Canada on the HeySpin Casino site itself.

What do players say about HeySpin Casino?

Players have filed 19 complaints and written 390 reviews about HeySpin Casino. Players rate HeySpin Casino 3.37 out of 5 on average across the 3 sites that publish one.

What do players complain about most at HeySpin Casino?

“Withdrawal delay” – 44% of the 18 complaints about HeySpin Casino with a labelled problem. Followed by “Account blocked” (17%) and “Withdrawal refused” (17%).

Do players report withdrawal problems at HeySpin Casino?

Withdrawals are the topic of 11 complaints about HeySpin Casino: 58% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 64% were resolved.

Does HeySpin Casino resolve player complaints?

68% of the 19 complaints about HeySpin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, HeySpin Casino is 1,222nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about HeySpin Casino?

Praised most: “Withdrawals”, “Games” and “KYC / verification”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 24% of the rated reviews give four or five stars, and 73% give one or two.

Where do HeySpin Casino’s players come from?

The countries named most often in complaints and reviews about HeySpin Casino are United Kingdom (94%), Ireland (1.1%) and Canada (0.8%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.