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Casino profile

Golden Star Casino in Australia

Player complaints and reviews about Golden Star Casino, plus its operator (StarCrown Partners), licences and welcome offers.

goldenstar-casino.com
Capture of the Golden Star Casino website

About

On the Golden Star Casino site for Australia, we found 6 promotions, 3 tournaments and a loyalty programme with 5 tiers. The registration form for Australia has 7 fields; the required ones include e-mail, password and phone.

Golden Star Casino belongs to the StarCrown Partners affiliate programme. The site launched in 2012. It holds licences from Estonian Tax and Customs Board, Tobique Gaming Commission. The interface is available in 6 languages, including German, Estonian, Arabic, English. 16 account currencies are listed, including Euros, Bitcoin, Tether, Ethereum. We list 8 welcome offers.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    1️⃣ BRONZE

    0 - 9 CP

  2. 2

    2️⃣ BRONZE

    9 - 35 CP

  3. 3

    3️⃣ BRONZE

    35 - 50 CP

  4. 4

    4️⃣ BRONZE

    50 - 75 CP

  5. 5

    5️⃣ BRONZE

    75 - 100 CP

Sign-up requirements

16 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired
  3. Country
  4. Currency
  5. Country code
  6. Phonerequired
  7. Promo code

Sign in

  1. E-mailrequired
  2. Passwordrequired
  3. Country
  4. Currency
  5. Country code
  6. Phonerequired
  7. Promo code
  8. E-mail
  9. Password

Player complaints and reviews in Australia

49 records

49 of the 559 records about Golden Star Casino come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

7

86% resolved, of those with a known outcome

Total reviews

42

Across all review sites

Player rating

4.1 / 5

42 ratings by these players

Share of all records

8.8%

of 559 about Golden Star Casino

What players in Australia say about Golden Star Casino

Players in Australia have filed 7 complaints and written 42 reviews about Golden Star Casino. That is 8.8% of the 559 records about it from every market. Complaints make up 14% of their records, against 13% across all markets. Their reviews rate it 4.1 out of 5 on average (42 ratings), against 3.5 across all markets. 9.5% of their rated reviews give one or two stars; across all markets the share is 29%.

The most common problem in their complaints is “Verification delay”: 29% of 7 complaints with a labelled problem (11% across all markets). 86% of their 7 complaints with a known outcome were resolved, against 85% across all markets. In the last 12 months: 1 complaint and 2 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Golden Star Casino in Australia, or compare the market with another one.

Australia and all markets
FigureAustraliaAll markets
Complaints among all records14%13%
Resolved, of complaints with a known outcome86%85%
Average review rating, out of 54.13.5
Reviews rated 1–2 stars9.5%29%
Verification delay, of labelled complaints29%11%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201720182019202020212022202320242025
Complaints count

Block 02

Complaint categories

  • KYC / verification43%3
  • Withdrawal29%2
  • Other14%1
  • Technical14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved86%6
  • Unresolved14%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20212022202320242025
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars52%22
  • 4 stars24%10
  • 3 stars14%6
  • 1 star9.5%4
Share of 42 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games48%19
  • Bonuses45%18
  • Customer support40%16
  • VIP & loyalty28%11
  • Withdrawals28%11
  • Website & app20%8
Share of the 40 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%6
  • Bonuses10%4
  • Fairness & RTP7.5%3
  • KYC / verification5%2
  • VIP & loyalty2.5%1
  • Trust & licence2.5%1
Share of the 40 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2022202320242025
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20251–224.05
20240–8–
20230–4–
20221–7–
20211–1–
20202–0–
20191–0–
20171–0–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–39–
Casino Guru43–
AskGamblers3––

Block 10

Latest complaints and reviews

The newest records about Golden Star Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Australia · Casino Guru

  • Review

    1.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved

    Australia · Casino Guru

  • Complaint

    Verification delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Fraud

    Unresolved

    Australia · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Golden Star Casino in Australia

What bonuses and promotions does Golden Star Casino run in Australia?

We read 6 live offers for Australia on the Golden Star Casino site itself.

Does Golden Star Casino run tournaments and a loyalty programme in Australia?

Yes. The Golden Star Casino site for Australia lists 3 tournaments. Its loyalty programme for Australia has 5 tiers.

What does Golden Star Casino ask for at registration in Australia?

The Golden Star Casino registration form for Australia has 7 fields: e-mail, password, country, currency, country code, phone, promo code. Marked as required: e-mail, password, phone.

How many complaints and reviews about Golden Star Casino come from players in Australia?

49 of the 559 complaints and reviews about Golden Star Casino come from players in Australia. Across all its markets, 73 complaints have a known outcome, and 85% of them were resolved.