Casino profile

Chanz Casino

Player complaints and reviews about Chanz Casino, plus its operator (Chanz Affiliates), licences and welcome offers.

About

Chanz Casino belongs to the Chanz Affiliates affiliate programme. The site launched in 2015. It holds licences from Danish Gambling Authority, Estonian Tax and Customs Board, Swedish Gambling Authority. The interface is available in 6 languages, including English, Estonian, Finnish, Norwegian. 5 account currencies are listed, including Canadian dollars, Euros, Norwegian kroner, Swedish kronor. We list 4 welcome offers.

Chanz Casino is listed in 6 markets, among them Canada, Finland, Austria and Norway. On the Chanz Casino site for Estonia, we found 8 promotions.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

100% up to €100 + 300 Free Spins, 1st Deposit at Chanz Casino
Bonus
100%
Max bonus
€100
Free spins
300
Min deposit
€10
Wagering
35xb
Wagering applies to the bonus amount.
150 Free Spins, 4th Deposit at Chanz Casino
Free spins
150
Min deposit
€20
Wagering
35x
50 Free Spins, 2nd Deposit at Chanz Casino
Free spins
50
Min deposit
€10
Wagering
35x
50 Free Spins, 3rd Deposit at Chanz Casino
Free spins
50
Min deposit
€10
Wagering
35x

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Welcome bonus
This offer is only valid for players who have never made a deposit on Chanz. You are eligible for one bonus per Campaign, and one bonus per Chanz account which shall mean no more than one bonus per user, IP address, computer device, family, residential…
Terms
Welcome bonus
This offer is only valid for players who have never made a deposit on Chanz. You are eligible for one bonus per Campaign, and one bonus per Chanz account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). A minimum deposit of €10 is required to claim the Free Spins. The free spin winnings must be wagered a minimum of 35 times within 30 days, before the deposit and any winnings from the deposit and free spins can be withdrawn. If you wish to cancel the Welcome Bonus, please immediately contact Customer Support. Please note that a bonus cannot be removed if you have made any bets when having an active bonus. Once gameplay starts, the wagering requirements have to be fulfilled. The maximum bet per each slot spin that you can place until your wagering requirements have been fulfilled for a active bonus, is €2.00. Any game winnings won with bets placed above the maximum bet, will be removed. Only bets placed on slot games will contribute towards the wagering requirements. Bets placed on certain slot games will not be permitted while completing the wagering requirement. When opening a game which is not permitted, you will get the message that the game is excluded from the bonus campaign you take part in and can't be played while completing the wagering requirement. Please try another game. When playing with a bonus, you will after completing the wagering requirements only be allowed a maximum withdrawal of €500 in total, regardless of the total amount won. The remaining winnings will be forfeited. General Casino Bonus terms apply. 16:25
This offer is only valid for players who have never made a deposit on Chanz. You are eligible for one bonus per Campaign, and one bonus per Chanz account which shall mean no more than one bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). A minimum deposit of €10 is required to claim the Free Spins. The free spin winnings must be wagered a minimum of 35 times within 30 days, before the deposit and any winnings from the deposit and free spins can be withdrawn. If you wish to cancel the Welcome Bonus, please immediately contact Customer Support. Please note that a bonus cannot be removed if you have made any bets when having an active bonus. Once gameplay starts, the wagering requirements have to be fulfilled. The maximum bet per each slot spin that you can place until your wagering requirements have been fulfilled for a active bonus, is €2.00. Any game winnings won with bets placed above the maximum bet, will be removed. Only bets placed on slot games will contribute towards the wagering requirements. Bets placed on certain slot games will not be permitted while completing the wagering requirement. When opening a game which is not permitted, you will get the message that the game is excluded from the bonus campaign you take part in and can't be played while completing the wagering requirement. Please try another game. When playing with a bonus, you will after completing the wagering requirements only be allowed a maximum withdrawal of €500 in total, regardless of the total amount won. The remaining winnings will be forfeited. General Casino Bonus terms apply. 16:25
100 Free Spins to Book of Dead
Login with Password
Forgot password? This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply. Login with Mobile-ID
Login with Smart-ID
Login with Biometrics
Login with Bank
Amount
Set Personal-ID
Where can we send welcome…
Read in full
100 Free Spins to Book of Dead
Login with Password
Forgot password? This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply. Login with Mobile-ID
Login with Smart-ID
Login with Biometrics
Login with Bank
Amount
Set Personal-ID
Where can we send welcome email? Personal ID
Where do we send welcome e-mail? I want to receive personal offers and be the first to know about exclusive free spin offers, latest promotions, new game releases, new features and other special offers. Authentication failed
Try again
Other Options
Password
Mobile-ID
Smart-ID
Biometrics
Bank
Switch Country
Have fun with a 100% Deposit Bonus!
Make a minimum €20 deposit to claim your bonus. This offer is personal and only valid for 3 days. The bonus amount must be wagered a minimum of 35 times which must be met within 30 days, before the bonus, amount of deposit contributed to claim the bonus and winnings can be withdrawn.
Friends get 25€ + 10 FS!
Login with Password
Forgot password? This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply. Login with Mobile-ID
Login with Smart-ID
Login with Biometrics
Login with Bank
Amount
Set Personal-ID
Where can we send welcome…
Read in full
Friends get 25€ + 10 FS!
Login with Password
Forgot password? This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply. Login with Mobile-ID
Login with Smart-ID
Login with Biometrics
Login with Bank
Amount
Set Personal-ID
Where can we send welcome email? Personal ID
Where do we send welcome e-mail? I want to receive personal offers and be the first to know about exclusive free spin offers, latest promotions, new game releases, new features and other special offers. Authentication failed
Try again
Other Options
Password
Mobile-ID
Smart-ID
Biometrics
Bank
Switch Country
Play Responsibly
We believe it is our responsibility to ensure that you enjoy your
experience on our site, while
remaining fully aware of the social and financial harms associated
with problem gambling. Gambling can be addictive
Playing at Chanz is a great way of adding…
Read in full
Play Responsibly
We believe it is our responsibility to ensure that you enjoy your
experience on our site, while
remaining fully aware of the social and financial harms associated
with problem gambling. Gambling can be addictive
Playing at Chanz is a great way of adding excitement. However, its
important to remember to keep your
stake to a level within your budget. Unfortunately, some people can
develop an addiction to a particular
type of game or games. The staff at Chanz is trained to help you
play within your limits and help you
play responsibly. Set a limit
You can set a net loss, deposit, session or loss (Estonia only) limit. Limits can be amended at anytime. A
decrease in the limit will take effect immediately, but an increase can only occur
after a cooling-off period of 48 hours, in order to avoid rash decisions. The limit includes your deposits / session time / bets for the specified time period. The daily limit is: every day from 00:00:00 until 23:59:59. The weekly limit is: each week from Monday to Sunday. The monthly limit is: from 1st day until the last day of each month. Set limits
What is the difference between Net Loss limit and Loss limit? The Net loss limit calculates your losses based on bet amounts minus any wins. While the Loss limit calculates your losses based on bet amounts in only the bets without any wins. Please see the examples below. You have set a monthly Net Loss Limit of 100€:
If you place a bet of 1€ and you win 0€, then you have 99€ left on your Net Loss limit
If you place a bet of 1€ and you win 0.50€, then you have 99.50€ left on your Net Loss limit
If you place a bet of 1€ and you win 1€, then you still have 100€ left on your Net Loss limit
If you place a bet of 1€ and you win 5.00€, then you have 104.00€ left on your Net Loss limit
You have set a monthly Loss Limit of 100€:
If you place a bet of 1€ and you win 0€, then you have 99€ left on your Loss limit
If you place a bet of 1€ and you win 0.50€, then you still have 100€ left on your Loss limit
If you place a bet of 1€ and you win 1€, then you still have 100€ left on your Loss limit
If you place a bet of 1€ and you win 5.00€, then you still have 100€ left on your Loss limit
Self-exclusion
If you want to take a break, you can close your access for a
minimum period of 24 hours to a maximum
period of 6 months. Your account will not be reactivated under any
circumstances during the exclusion
period. Estonian Tax & Customs Board (EMTA): www.emta.ee/
By sending us a filled application that can be found here with a copy of your ID document to us on an e-mail. We will send it to Estonian Tax & Customs Board at our earliest and they will activate the restriction within 2 working days, after they receive it. Where to seek help
If you, or anyone you know, is having a problem with gaming, we
Hasartmängusõltuvuse
Nõustamiskeskus: www.15410.ee
www.gamblingtherapy.org
GamCare: www.gamcare.org.uk
16:25
Megarace
4.13 EUR
1.77 EUR
5.90 EUR
15 Free Spins
15 Free Spins
15 Free Spins
Race leaderboard
Time left:
20:34:02
#
Name
Meters
Prize
1
Keijo V
Game: Pug Life
EUR
2
Reet M
Game: Leprechaun Goes Wild
EUR
3
Viljo I
Game: Wanted Dead or a Wild
EUR
4
15 Free Spins
5
15…
Read in full
Megarace
4.13 EUR
1.77 EUR
5.90 EUR
15 Free Spins
15 Free Spins
15 Free Spins
Race leaderboard
Time left:
20:34:02
#
Name
Meters
Prize
1
Keijo V
Game: Pug Life
EUR
2
Reet M
Game: Leprechaun Goes Wild
EUR
3
Viljo I
Game: Wanted Dead or a Wild
EUR
4
15 Free Spins
5
15 Free Spins
6
15 Free Spins
Join current Megarace
Share
Dreambox Games OÜ, reg.nr.: 12712036
Address: Lõõtsa 8, 11415 Tallinn, Estonia
E-mail: [email protected]
Support for all devices
FAQ
Chanz Blog
For Business Partners
Terms of use
Contact Us
Chanz supports
Complaints
Licenses issued by Estonian Tax and Customs Board:
HKT000023 / HKT000030/ HKL000484/ HKL000218
Eesti keel
English
Russian
Attention! Gambling can be addictive! Gambling is not a suitable means
for solving financial problems. Examine the rules and behave responsibly! Read more here. Promotions
Casino games
Slots
Video Poker
Blackjack
Roulette
Live Casino
Jackpot Games
King Of The Hill Tournament
The one who wins most Challenges during a day, becomes the King of the Hill and wins 100 free spins. 2-10 place will also get nice surprises. Playing challenges is very easy. You play a regular Casino game with your own money and to crush your opponent, spin…
Read in full
King Of The Hill Tournament
The one who wins most Challenges during a day, becomes the King of the Hill and wins 100 free spins. 2-10 place will also get nice surprises. Playing challenges is very easy. You play a regular Casino game with your own money and to crush your opponent, spin as much as you can during the 3 minutes a challenge lasts. Just follow these easy steps:
1. Click on the "Challenge" icon on the top right side of the page
2. Select game and opponent. You can invite a friend or be randomly paired with an opponent
3. The winner will get Free Spins to a popular game. Just go to your Chanz wall after the Challenge to find the surprise
Get your wins in 7 seconds
You asked for it and here it is. No waiting time, get your wins in a few seconds! We have developed a new internal bank payout system, so you will from now on exclusively at Chanz receive your wins in lightning speed. When you make a payout request, we will…
Read in full
Get your wins in 7 seconds
You asked for it and here it is. No waiting time, get your wins in a few seconds! We have developed a new internal bank payout system, so you will from now on exclusively at Chanz receive your wins in lightning speed. When you make a payout request, we will instantly send the money and in only a few seconds it will arrive in your bank account.*
*We reserve the right to delay a payment due to security checks, big wins, excessive use of the service, technical issues etc.

Player Intelligence

108 records

What players report about Chanz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

103

Across all review sites

Player rating

2.75 / 5

AskGamblers 3.5 · Trustpilot 2.0

GEO markets

Countries stated on 52% of records

Chanz Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Chanz Casino, the way Player Intelligence PRO computes it.

Since 2016, players have posted 5 complaints and 103 reviews about Chanz Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 9 reviews. Reviews are down 10% on the 12 months before (10).

Reviewers give Chanz Casino 3.02 out of 5 on average over 99 rated reviews, against 3.44 across all brands. 49% of the ratings are four or five stars, and 35% are one or two. The review sites’ own scores average 2.75 out of 5 across 2 sites. By that score, Chanz Casino ranks 2,872nd of 4,286 rated casinos. Reviewers most often praise “Customer support” (36 reviews), “Withdrawals” (32 reviews) and “Games” (30 reviews). The most common criticism concerns “Bonuses” (19 reviews), “Games” (14 reviews) and “KYC / verification” (14 reviews).

The countries players state most often are Denmark (36%), Sweden (21%) and Estonia (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Chanz Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Payments appear to be a strength, with notably more positive than negative feedback. Website usability and game selection receive generally balanced reviews, without strong complaints.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20162017201820192020202120222023

Complaints count

Period	Value
2016	1
2017	1
2018	0
2019	0
2020	0
2021	0
2022	1
2023	2

Block 02

Complaint categories

Account20%1
Deposit20%1
Payments & refunds20%1
Responsible gambling20%1
Withdrawal20%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%5

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20162017201820192020202120222023202420252026

Reviews count

Period	Value
2016	8
2017	21
2018	5
2019	2
2020	9
2021	5
2022	13
2023	8
2024	12
2025	11
2026	9

Block 05

Review stars

How the rated reviews split by star.

5 stars31%31
4 stars18%18
3 stars15%15
2 stars2%2
1 star33%33

Share of 99 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support37%36
Withdrawals33%32
Games31%30
Bonuses30%29
Website & app30%29
Trust & licence11%11

Share of the 97 reviews that name at least one aspect.reviews

Criticised

Bonuses20%19
Games14%14
KYC / verification14%14
Withdrawals13%13
Deposits & payment methods9.3%9
VIP & loyalty7.2%7

Share of the 97 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.44

3.15

4.4

4.22

3.17

2.96

2.25

1.83

2.77

2.5

20162017201820192020202120222023202420252026

Rating history

Period	Value
2016	3.44
2017	3.15
2018	4.4
2019	5
2020	4.22
2021	3.17
2022	2.96
2023	2.25
2024	1.83
2025	2.77
2026	2.5

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Denmark36%20
Sweden21%12
Estonia13%7
Germany7.1%4
Finland5.4%3
Norway3.6%2
Albania1.8%1
Colombia1.8%1
Spain1.8%1
United Kingdom1.8%1
Other countries7.1%4

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	9	–
2025	0	–	11	–
2024	0	–	12	–
2023	2	–	8	–
2022	1	–	13	–
2021	0	–	5	–
2020	0	–	9	–
2019	0	–	2	–
2018	0	–	5	–
2017	1	–	21	3.15
2016	1	–	8	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	2	46	3.5 / 5
Trustpilot	–	40	2.0 / 5
Casino Guru	3	13	–
latestcasinobonuses.bet	–	4	–

Block 11

Latest complaints and reviews

The newest records about Chanz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 7, 2026
1.0 of 5 stars
Sweden · Trustpilot
ReviewSep 27, 2026
3.0 of 5 stars
Norway · latestcasinobonuses.bet
ComplaintDec 15, 2023
Withdrawal delay
Resolved
Sweden · Casino Guru
ComplaintMar 27, 2023
Self-exclusion
Resolved
Finland · Casino Guru
ComplaintDec 17, 2022
Registration
Resolved
United Kingdom · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Trustpilot.

Questions about Chanz Casino

Who owns Chanz Casino?

Chanz Casino is operated by Dreambox Games OÜ Casinos and runs under the Chanz Affiliates affiliate programme.

Is Chanz Casino licensed?

Yes. Chanz Casino holds 3 licences: Danish Gambling Authority, Estonian Tax and Customs Board, Swedish Gambling Authority.

When was Chanz Casino founded?

Chanz Casino launched in 2015.

Which currencies does Chanz Casino accept?

Currencies listed for Chanz Casino: Canadian dollars, Euros, Norwegian kroner, Swedish kronor, Danish krone. Its site is available in 6 languages: English, Estonian, Finnish, Norwegian and 2 more.

What welcome bonuses does Chanz Casino offer?

4 welcome offers are listed for Chanz Casino. The first on the list is “100% up to €100 + 300 Free Spins, 1st Deposit at Chanz Casino”, with a 35× wagering requirement.

Which countries is Chanz Casino available in?

Chanz Casino is listed in 6 markets: Austria, Canada, Estonia, Finland, Norway, Sweden.

What bonuses and promotions does Chanz Casino run in Estonia?

We read 8 live offers for Estonia on the Chanz Casino site itself.

What do players say about Chanz Casino?

Players have filed 5 complaints and written 103 reviews about Chanz Casino. Players rate Chanz Casino 2.75 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Chanz Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Bonuses”, “Games” and “KYC / verification”. 49% of the rated reviews give four or five stars, and 35% give one or two.

Where do Chanz Casino’s players come from?

The countries named most often in complaints and reviews about Chanz Casino are Denmark (36%), Sweden (21%) and Estonia (13%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.