Casino profile
Player complaints and reviews about FS Casino, plus its operator (V.Partners), licences and welcome offers.
FS Casino belongs to the V.Partners affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, Filipino, German, Japanese. 28 account currencies are listed, including Argentine pesos, Azerbaijani manats, Brazilian reals, Canadian dollars.
FS Casino is listed in 19 markets, among them Canada, Germany, Spain and New Zealand. On the FS Casino site for Finland, we found 1 welcome bonus.
The company that holds the Curaçao licence for FS Casino, as the licence register names it.
This brand is listed in 19 markets. Pick one to see what it offers there.
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
COOKIE POLICY
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173 records
What players report about FS Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
144
86% resolved, of those with a known outcome
Total reviews
29
Across all review sites
Player rating
2.53 / 5
Trustpilot 2.4 · AskGamblers 2.65
GEO markets
40
Countries stated on 92% of records
Every figure below is computed from the complaints and reviews collected about FS Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 144 complaints and 29 reviews about FS Casino on 4 sites. In the 12 months to November 5, 2026, they filed 19 complaints and posted 11 reviews. That is 51% fewer complaints than in the 12 months before (39). Of the complaints with a known outcome, 79% were resolved in the last 12 months, against 90% in the 12 months before.
The problem players report most often is “Account blocked”: 24% of the 144 complaints with a labelled problem. Next come “Withdrawal delay” (23%) and “Account closed” (13%). Complaints about “Account” make up 43% of those with a topic, against 15% across all brands.
Of the 143 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts FS Casino 566th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.
Reviewers give FS Casino 1.7 out of 5 on average over 25 rated reviews, against 3.44 across all brands. 16% of the ratings are four or five stars, and 84% are one or two. The review sites’ own scores average 2.53 out of 5 across 2 sites. By that score, FS Casino ranks 3,137th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (6 reviews) and “Games” (5 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Customer support” (12 reviews) and “KYC / verification” (7 reviews).
The countries players state most often are Germany (15%), Portugal (11%) and Poland (10%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about FS Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players disliked the unclear and misleading terms and conditions of the casino, particularly regarding the withdrawal limits. They felt that the advertised lack of a maximum win was contradicted by hidden restrictions, leading to a lack of transparency and unfair treatment.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 26 |
| 2023 | 27 |
| 2024 | 32 |
| 2025 | 35 |
| 2026 | 18 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | FS Casino | All brands |
|---|---|---|
| Complaints resolved | 86% | 59% |
| Average review rating | 1.7 | 3.44 |
| Complaints per 100 reviews | 496.6 | 26.4 |
| Share of “Account” complaints | 43% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2021 | 1 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 4 |
| 2025 | 2 |
| 2026 | 11 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2022 | 1.67 |
| 2023 | 1.2 |
| 2024 | 3.87 |
| 2025 | 0.5 |
| 2026 | 1.36 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 18 | 78% | 11 | – |
| 2025 | 35 | 89% | 2 | – |
| 2024 | 32 | 68% | 4 | – |
| 2023 | 27 | 93% | 5 | – |
| 2022 | 26 | 100% | 6 | – |
| 2021 | 5 | – | 1 | – |
| 2020 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 138 | 14 | – |
| Trustpilot | – | 11 | 2.4 / 5 |
| AskGamblers | 5 | 4 | 2.65 / 5 |
| Casinomeister | 1 | – | – |
Block 13
The newest records about FS Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
Thailand · Trustpilot
1.0 of 5 stars
Denmark · Trustpilot
Documents rejected or requested again
ResolvedHungary · Casino Guru
Documents rejected or requested again
ResolvedPortugal · Casino Guru
Withdrawal delay
Unresolved1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
FS Casino is operated by Intelligent Innovations N.V. and runs under the V.Partners affiliate programme.
Yes. FS Casino holds a licence from Curacao Gaming Control Board.
FS Casino launched in 2019.
Currencies listed for FS Casino: Argentine pesos, Azerbaijani manats, Brazilian reals, Canadian dollars, Chilean pesos, Colombian pesos, Euros, Hungarian forints and 20 more. Its site is available in 10 languages: English, Filipino, German, Japanese and 6 more.
FS Casino is listed in 19 markets: Argentina, Azerbaijan, Brazil, Canada, Chile, Colombia, Germany, India and 11 more.
We read 1 live offer for Finland on the FS Casino site itself.
Players have filed 144 complaints and written 29 reviews about FS Casino. Players rate FS Casino 2.53 out of 5 on average across the 2 sites that publish one.
“Account blocked” – 24% of the 144 complaints about FS Casino with a labelled problem. Followed by “Withdrawal delay” (23%) and “Account closed” (13%).
Withdrawals are the topic of 51 complaints about FS Casino: 35% of the 144 with a topic. The most common withdrawal problem is “Withdrawal delay” (65% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.
86% of the 143 complaints about FS Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, FS Casino is 566th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Bonuses” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 16% of the rated reviews give four or five stars, and 84% give one or two.
In the 12 months to November 5, 2026, players filed 19 complaints about FS Casino. That is 51% fewer than in the 12 months before, when there were 39.
The countries named most often in complaints and reviews about FS Casino are Germany (15%), Portugal (11%) and Poland (10%).
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with FS Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of FS Casino.
