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Casino profile

Ice Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Ice Casino and its operator (V.Partners).

icecasino.com
icecasino.com
Capture of the Ice Casino website

Profile

Website
icecasino.com
Established
2021
Operator
V.Partnersaffiliate programme
Company
WhiteBox B.V.
Licences
Languages
  • English
  • French
  • German
  • Russian
  • Finnish
  • Polish
  • Portuguese
  • Spanish
  • Romanian
  • Hungarian
  • Greek
  • Bulgarian
  • Japanese
  • Kazakh
  • Chinese
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Argentine pesos
  • Brazilian reals
  • Chilean pesos
  • Danish krone
  • Hungarian forints
  • Indian rupees
  • Japanese yen
  • Kazakhstani tenges
  • Norwegian kroner
  • New Zealand dollars
  • Peruvian nuevos soles
  • Polish zlotys
  • Romanian lei
  • Philippine pesos
  • Bulgarian leva
  • Swiss francs
  • Colombian pesos
  • Czech Republic korunas
  • Mexican pesos
  • Thai baht
  • Vietnamese dong Show more

About

Ice Casino is an online casino operating under the V.Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 15 languages, among them English, French, German, Russian. Accounts can be held in 24 currencies — Euros, US dollars, Canadian dollars, Argentine pesos. Our database holds 13 welcome offers.

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

4 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Player Intelligence

366 records

What players report about Ice Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

120

80% resolved, of those with a known outcome

Total reviews

246

Across all review sites

Player rating

4.5 / 5

AskGamblers 4.5

GEO markets

9

Countries stated on 4.1% of records

AI-generated summary of player reviews

Players appreciate the wide variety of games and the generous bonus offers, which include easy wagering requirements. Additionally, the fast payout times and responsive customer support contribute to a positive gaming experience.

Many players are frustrated with the slow withdrawal process and the lengthy KYC verification, which can take weeks. Additionally, some have expressed dissatisfaction with the high bonus wagering requirements and the cancellation of bonuses upon withdrawal requests.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal64%77
  • KYC / verification13%16
  • Deposit5.8%7
  • Payments & refunds5%6
  • Account4.2%5
  • Other3.3%4
  • Technical2.5%3
  • Responsible gambling0.8%1
  • Customer support0.8%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved71%85
  • Unresolved18%21
  • Open12%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Player ratings from AskGamblers.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.