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Casino profile

Heats Casino

Player complaints and reviews about Heats Casino, plus its operator (Big Time Partners), licences and welcome offers.

heatscasino.com
heatscasino.com
Capture of the Heats Casino website

Profile

Website
heatscasino.com
Established
2024
Operator
Big Time Partnersaffiliate programme
Company
ANJ OF GOLD LIMITADA
Licences
Languages
  • English
  • Polish
  • Danish
  • Finnish
  • Norwegian
  • German
  • Italian
  • Russian
  • Spanish
  • Portuguese
  • French
  • Turkish
  • Hebrew
  • Arabic
  • Japanese
  • Korean
  • Chinese
  • Hindi
Currencies
  • Canadian dollars
  • Euros
  • Argentine pesos
  • Australian dollars
  • Brazilian reals
  • Swiss francs
  • Chilean pesos
  • Czech Republic korunas
  • Danish krone
  • British pounds sterling
  • Bulgarian leva
  • Israeli new sheqels
  • Indian rupees
  • Mexican pesos
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • Swedish kronor
  • Peruvian nuevos soles
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • Ripple
  • TRON
  • ADA
  • US dollars
  • USD Coin Show more

About

Heats Casino belongs to the Big Time Partners affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 18 languages, including English, Polish, Danish, Finnish. 30 account currencies are listed, including Canadian dollars, Euros, Argentine pesos, Australian dollars. We list 8 welcome offers.

Heats Casino is listed in 27 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 27 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

342 records

What players report about Heats Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

48

98% resolved, of those with a known outcome

Total reviews

294

Across all review sites

Player rating

3.73 / 5

Trustpilot 2.9 · AskGamblers 4.55

GEO markets

39

Countries stated on 66% of records

Heats Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Heats Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 48 complaints and 294 reviews about Heats Casino on 3 sites. In the 12 months to November 4, 2026, they filed 17 complaints and posted 50 reviews. That is 26% fewer complaints than in the 12 months before (23). Reviews are down 64% on the 12 months before (139). The average review rating fell from 4.12 to 1.42 out of 5 year on year. Of the complaints with a known outcome, 100% were resolved in the last 12 months, against 96% in the 12 months before.

The problem players report most often is “Verification delay”: 36% of the 45 complaints with a labelled problem. Next come “Account closed” (11%) and “Self-exclusion” (8.9%). Complaints about “KYC / verification” make up 38% of those with a topic, against 5% across all brands.

Of the 48 complaints with a known outcome, 98% were resolved, against 59% across all brands. That puts Heats Casino 85th of 1,917 casinos with at least 10 such complaints.

Reviewers give Heats Casino 3.83 out of 5 on average over 294 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 27% are one or two. The review sites’ own scores average 3.73 out of 5 across 2 sites. By that score, Heats Casino ranks 1,220th of 4,286 rated casinos. Reviewers most often praise “Customer support” (122 reviews), “Games” (103 reviews) and “Withdrawals” (95 reviews). The most common criticism concerns “Trust & licence” (37 reviews), “Customer support” (32 reviews) and “Fairness & RTP” (29 reviews).

The countries players state most often are Poland (14%), Netherlands (13%) and Germany (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Heats Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the decent game selection and the accessibility of live chat support. They also liked the wager-free cashback and the variety of withdrawal and deposit methods available.

Players disliked the misleading nature of bonuses and the issues with game functionality, particularly with Play'n GO titles. Additionally, there were concerns about the lack of responsible gambling practices and the site's approach to account management.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Verification delay36%16
  • Account closed11%5
  • Self-exclusion8.9%4
  • Account blocked6.7%3
  • Withdrawal delay6.7%3
  • Account not closed on request4.4%2
  • Documents rejected or requested again4.4%2
  • Support not responding4.4%2
  • Other problems18%8
Share of the 45 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification38%18
  • Account23%11
  • Responsible gambling11%5
  • Withdrawal8.5%4
  • Bonus4.3%2
  • Other4.3%2
  • Customer support4.3%2
  • Deposit2.1%1
  • Payments & refunds2.1%1
  • Technical2.1%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved98%47
  • Unresolved2.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Heats Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Heats Casino against the market
MeasureHeats CasinoAll brands
Complaints resolved98%59%
Average review rating3.833.44
Complaints per 100 reviews16.326.4
Share of “KYC / verification” complaints38%5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars67%197
  • 4 stars5.1%15
  • 3 stars1.4%4
  • 2 stars2.4%7
  • 1 star24%71
Share of 294 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support47%122
  • Games40%103
  • Withdrawals37%95
  • Bonuses31%79
  • Website & app24%61
  • KYC / verification9.7%25
Share of the 259 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence14%37
  • Customer support12%32
  • Fairness & RTP11%29
  • Withdrawals11%28
  • Bonuses10%27
  • Games5.8%15
Share of the 259 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Poland14%32
  • Netherlands13%30
  • Germany11%26
  • United Kingdom11%25
  • Canada7.5%17
  • Austria3.1%7
  • Hungary3.1%7
  • Australia2.6%6
  • Greece2.6%6
  • Ireland2.6%6
  • Other countries29%65
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202615100%451.47
20252796%2334.3
20245–16–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1542.9 / 5
AskGamblers131054.55 / 5
Casino Guru3535–

Block 13

Latest complaints and reviews

The newest records about Heats Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Iceland · Casino Guru

  • Review

    1.0 of 5 stars

    Hungary · Casino Guru

  • Complaint

    Verification delay

    Resolved

    AskGamblers

  • Complaint

    Verification delay

    Resolved

    AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    Austria · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Heats Casino

Who owns Heats Casino?

Heats Casino is operated by ANJ OF GOLD LIMITADA and runs under the Big Time Partners affiliate programme.

Is Heats Casino licensed?

Yes. Heats Casino holds a licence from Anjouan Gaming Board.

When was Heats Casino founded?

Heats Casino launched in 2024.

Which currencies does Heats Casino accept?

Currencies listed for Heats Casino: Canadian dollars, Euros, Argentine pesos, Australian dollars, Brazilian reals, Swiss francs, Chilean pesos, Czech Republic korunas and 22 more. Its site is available in 18 languages: English, Polish, Danish, Finnish and 14 more.

What welcome bonuses does Heats Casino offer?

8 welcome offers are listed for Heats Casino. The first on the list is “150% Match Deposit Bonus at Heats Casino”, with a 30× wagering requirement.

Which countries is Heats Casino available in?

Heats Casino is listed in 27 markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China and 19 more.

What do players say about Heats Casino?

Players have filed 48 complaints and written 294 reviews about Heats Casino. Players rate Heats Casino 3.73 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Heats Casino?

“Verification delay” – 36% of the 45 complaints about Heats Casino with a labelled problem. Followed by “Account closed” (11%) and “Self-exclusion” (8.9%).

Do players report withdrawal problems at Heats Casino?

Withdrawals are the topic of 4 complaints about Heats Casino: 8.5% of the 47 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).

Does Heats Casino resolve player complaints?

98% of the 48 complaints about Heats Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Heats Casino is 85th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Heats Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Trust & licence”, “Customer support” and “Fairness & RTP”. 72% of the rated reviews give four or five stars, and 27% give one or two.

How many complaints has Heats Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 17 complaints about Heats Casino. That is 26% fewer than in the 12 months before, when there were 23.

Where do Heats Casino’s players come from?

The countries named most often in complaints and reviews about Heats Casino are Poland (14%), Netherlands (13%) and Germany (11%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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