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Casino profile

CrownPlay Casino

Player complaints and reviews about CrownPlay Casino, plus its operator (Klick Affiliates), licences and welcome offers.

crownplay.com
crownplay.com
Capture of the CrownPlay Casino website

Profile

Website
crownplay.com
Established
2023
Operator
Klick Affiliatesaffiliate programme
Company
NovaForge Ltd
Licences
Languages
  • Czech
  • Hungarian
  • German
  • Finnish
  • Norwegian
  • Polish
  • Portuguese
  • English
  • Spanish
  • Italian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Czech Republic korunas
  • Hungarian forints
  • Swiss francs
  • New Zealand dollars
  • Norwegian kroner
  • Peruvian nuevos soles
  • Polish zlotys Show more

About

CrownPlay Casino belongs to the Klick Affiliates affiliate programme. The site launched in 2023. It holds a licence from Anjouan Gaming Board. The interface is available in 10 languages, including Czech, Hungarian, German, Finnish. 13 account currencies are listed, including Euros, US dollars, Australian dollars, Brazilian reals. We list 13 welcome offers.

CrownPlay Casino is listed in 17 markets, among them Canada, Germany, Australia and Spain. On the CrownPlay Casino site for Norway, we found 5 tournaments. In Norway, CrownPlay Casino accepts 6 payment methods, among them Pay by Card, Revolut, Paysafecard and Neteller. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum. The minimum deposit in NOK is 200, the maximum 55,000.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

21 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

NOK

  • Pay by Card

    Card

    200 – 20000

  • Revolut

    E-wallet

    200 – 20000

  • Paysafecard

    Voucher

    200 – 11000

  • Revolut

    E-wallet

    200 – 55000

  • Neteller

    E-wallet

    200 – 55000

  • MiFinity

    E-wallet

    200 – 23750

  • USDT

    Cryptocurrency

    20200 – 55000

  • Bitcoin Cash

    Cryptocurrency

    200 – 55000

  • USDT

    Cryptocurrency

    200 – 55000

  • USDT

    Cryptocurrency

    20200 – 55000

  • USDT

    Cryptocurrency

    20200 – 55000

  • Bitcoin

    Cryptocurrency

    300 – 50000

  • Ethereum

    Cryptocurrency

    200 – 55000

  • Litecoin

    Cryptocurrency

    200 – 55000

  • Tron

    Cryptocurrency

    200 – 55000

  • USDC

    Cryptocurrency

    200 – 55000

  • BNB

    Cryptocurrency

    200 – 55000

  • Dogecoin

    Cryptocurrency

    200 – 55000

  • Solana

    Cryptocurrency

    200 – 55000

  • USDC

    Cryptocurrency

    200 – 55000

  • Cardano

    Cryptocurrency

    200 – 55000

Cashier read on August 11, 2026

Player Intelligence

382 records

What players report about CrownPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

153

96% resolved, of those with a known outcome

Total reviews

229

Across all review sites

Player rating

3.13 / 5

Trustpilot 1.5 · AskGamblers 3.0 · Tribuna 4.9

GEO markets

30

Countries stated on 87% of records

CrownPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CrownPlay Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 153 complaints and 229 reviews about CrownPlay Casino on 5 sites. In the 12 months to November 5, 2026, they filed 32 complaints and posted 80 reviews. That is 51% fewer complaints than in the 12 months before (65). Reviews are down 22% on the 12 months before (102). The average review rating rose from 1.92 to 2.08 out of 5 year on year. Of the complaints with a known outcome, 94% were resolved in the last 12 months, against 95% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 76% of the 152 complaints with a labelled problem. Next come “Self-exclusion” (5.3%) and “Withdrawal refused” (5.3%). Complaints about “Withdrawal” make up 82% of those with a topic, against 29% across all brands.

Of the 152 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts CrownPlay Casino 136th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 97%.

Reviewers give CrownPlay Casino 1.86 out of 5 on average over 226 rated reviews, against 3.44 across all brands. 13% of the ratings are four or five stars, and 70% are one or two. The review sites’ own scores average 3.13 out of 5 across 3 sites. By that score, CrownPlay Casino ranks 2,282nd of 4,286 rated casinos. Reviewers most often praise “Games” (26 reviews), “Website & app” (26 reviews) and “Withdrawals” (25 reviews). The most common criticism concerns “Withdrawals” (120 reviews), “Customer support” (85 reviews) and “Trust & licence” (57 reviews).

The countries players state most often are Australia (36%), Germany (17%) and France (9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about CrownPlay Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the straightforward navigation and smooth gameplay, especially on mobile devices. Many highlighted the fast withdrawals and reliable support as significant advantages of using CrownPlay.

Some players experienced occasional delays with withdrawals, which they found annoying compared to their expectations of instant payouts. However, they noted that support was able to resolve the issues in the end.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay76%115
  • Self-exclusion5.3%8
  • Withdrawal refused5.3%8
  • Account blocked2.6%4
  • Documents rejected or requested again2.6%4
  • Account closed2%3
  • Account not closed on request1.3%2
  • Bonus winnings confiscated1.3%2
  • Other problems3.9%6
Share of the 152 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal82%125
  • Account5.9%9
  • Responsible gambling5.2%8
  • KYC / verification3.9%6
  • Bonus2%3
  • Deposit0.7%1
  • Customer support0.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%146
  • Unresolved3.9%6
  • Closed without an outcome0.7%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

CrownPlay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

CrownPlay Casino against the market
MeasureCrownPlay CasinoAll brands
Complaints resolved96%59%
Average review rating1.863.44
Complaints per 100 reviews66.826.4
Share of “Withdrawal” complaints82%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars10%23
  • 4 stars3.1%7
  • 3 stars16%37
  • 2 stars4.4%10
  • 1 star66%149
Share of 226 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games12%26
  • Website & app12%26
  • Withdrawals11%25
  • Customer support9.6%21
  • Bonuses5%11
  • Deposits & payment methods5%11
Share of the 219 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals55%120
  • Customer support39%85
  • Trust & licence26%57
  • Bonuses11%24
  • Account8.7%19
  • Fairness & RTP7.8%17
Share of the 219 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia36%120
  • Germany17%56
  • France9%30
  • Greece7.5%25
  • Canada6.9%23
  • Switzerland4.5%15
  • Italy2.1%7
  • Austria1.8%6
  • Czechia1.8%6
  • Slovenia1.5%5
  • Other countries12%40
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263194%672.07
20256595%1031.83
20245698%591.66

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1921.5 / 5
Casino Guru12913–
AskGamblers2393.0 / 5
Tribuna–154.9 / 5
LCB1––

Block 13

Latest complaints and reviews

The newest records about CrownPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Australia · Trustpilot

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about CrownPlay Casino

Who owns CrownPlay Casino?

CrownPlay Casino is operated by NovaForge Ltd and runs under the Klick Affiliates affiliate programme.

Is CrownPlay Casino licensed?

Yes. CrownPlay Casino holds a licence from Anjouan Gaming Board.

When was CrownPlay Casino founded?

CrownPlay Casino launched in 2023.

Which currencies does CrownPlay Casino accept?

Currencies listed for CrownPlay Casino: Euros, US dollars, Australian dollars, Brazilian reals, Canadian dollars, Chilean pesos, Czech Republic korunas, Hungarian forints and 5 more. Its site is available in 10 languages: Czech, Hungarian, German, Finnish and 6 more.

What welcome bonuses does CrownPlay Casino offer?

13 welcome offers are listed for CrownPlay Casino. The first on the list is “100% up to €1000 + 200 Free Spins + 1 Bonus Crab, 1st Deposit Bonus at CrownPlay Casino”, with a 35× wagering requirement.

Which countries is CrownPlay Casino available in?

CrownPlay Casino is listed in 17 markets: Australia, Austria, Brazil, Canada, Chile, Czechia, Finland, Germany and 9 more.

Which payment methods does CrownPlay Casino accept in Norway?

The CrownPlay Casino cashier for Norway lists 6 payment methods: Pay by Card, Revolut, Paysafecard, Neteller, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What are the deposit limits at CrownPlay Casino in Norway?

Deposits in NOK run from 200 to 55,000 per transaction. The lowest minimum, 200 NOK, is via Pay by Card. The highest maximum, 55,000 NOK, is via Revolut.

Does CrownPlay Casino run tournaments in Norway?

Yes. The CrownPlay Casino site for Norway lists 5 tournaments.

What do players say about CrownPlay Casino?

Players have filed 153 complaints and written 229 reviews about CrownPlay Casino. Players rate CrownPlay Casino 3.13 out of 5 on average across the 3 sites that publish one.

What do players complain about most at CrownPlay Casino?

“Withdrawal delay” – 76% of the 152 complaints about CrownPlay Casino with a labelled problem. Followed by “Self-exclusion” (5.3%) and “Withdrawal refused” (5.3%).

Do players report withdrawal problems at CrownPlay Casino?

Withdrawals are the topic of 125 complaints about CrownPlay Casino: 82% of the 153 with a topic. The most common withdrawal problem is “Withdrawal delay” (92% of them). Of the withdrawal complaints with a known outcome, 97% were resolved.

Does CrownPlay Casino resolve player complaints?

96% of the 152 complaints about CrownPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CrownPlay Casino is 136th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about CrownPlay Casino?

Praised most: “Games”, “Website & app” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 13% of the rated reviews give four or five stars, and 70% give one or two.

How many complaints has CrownPlay Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 32 complaints about CrownPlay Casino. That is 51% fewer than in the 12 months before, when there were 65.

Where do CrownPlay Casino’s players come from?

The countries named most often in complaints and reviews about CrownPlay Casino are Australia (36%), Germany (17%) and France (9%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with CrownPlay Casino, and ones players rate about the same.