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Casino profile

CrownPlay Casino in Germany

Player complaints and reviews about CrownPlay Casino, plus its operator (Klick Affiliates), licences and welcome offers.

crownplay.com
crownplay.com
Capture of the CrownPlay Casino website

Profile

Website
crownplay.com
Established
2023
Operator
Klick Affiliatesaffiliate programme
Company
NovaForge Ltd
Licences
Languages
  • Czech
  • Hungarian
  • German
  • Finnish
  • Norwegian
  • Polish
  • Portuguese
  • English
  • Spanish
  • Italian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Brazilian reals
  • Canadian dollars
  • Chilean pesos
  • Czech Republic korunas
  • Hungarian forints
  • Swiss francs
  • New Zealand dollars
  • Norwegian kroner
  • Peruvian nuevos soles
  • Polish zlotys Show more

About

On the CrownPlay Casino site for Germany, we found 5 tournaments.

CrownPlay Casino belongs to the Klick Affiliates affiliate programme. The site launched in 2023. It holds a licence from Anjouan Gaming Board. The interface is available in 10 languages, including Czech, Hungarian, German, Finnish. 13 account currencies are listed, including Euros, US dollars, Australian dollars, Brazilian reals. We list 13 welcome offers.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

56 records

56 of the 382 records about CrownPlay Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

31

100% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

1.76 / 5

25 ratings by these players

Share of all records

15%

of 382 about CrownPlay Casino

What players in Germany say about CrownPlay Casino

Players in Germany have filed 31 complaints and written 25 reviews about CrownPlay Casino. That is 15% of the 382 records about it from every market. Complaints make up 55% of their records, against 40% across all markets. Their reviews rate it 1.76 out of 5 on average (25 ratings), against 1.86 across all markets. 68% of their rated reviews give one or two stars; across all markets the share is 70%.

The most common problem in their complaints is “Withdrawal delay”: 84% of 31 complaints with a labelled problem (76% across all markets). 100% of their 31 complaints with a known outcome were resolved, against 96% across all markets. In the last 12 months: 7 complaints and 5 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about CrownPlay Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records55%40%
Resolved, of complaints with a known outcome100%96%
Average review rating, out of 51.761.86
Reviews rated 1–2 stars68%70%
Withdrawal delay, of labelled complaints84%76%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay84%26
  • Account closed3.2%1
  • Account not closed on request3.2%1
  • Bonus winnings confiscated3.2%1
  • Self-exclusion3.2%1
  • Support conduct3.2%1
Share of the 31 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal84%26
  • Account6.5%2
  • Bonus3.2%1
  • Responsible gambling3.2%1
  • Customer support3.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%31
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars4%1
  • 4 stars4%1
  • 3 stars24%6
  • 1 star68%17
Share of 25 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app20%5
  • Games16%4
  • Customer support16%4
  • Deposits & payment methods12%3
  • Withdrawals12%3
  • Bonuses4%1
Share of the 25 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals52%13
  • Customer support36%9
  • Trust & licence36%9
  • Bonuses8%2
  • Fairness & RTP8%2
  • KYC / verification8%2
Share of the 25 reviews that name at least one aspect.reviews

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20267–4–
202512100%12–
202412100%9–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru305–
Trustpilot–20–
AskGamblers1––

Block 10

Latest complaints and reviews

The newest records about CrownPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    5.0 of 5 stars

    Germany · Casino Guru

  • Review

    3.0 of 5 stars

    Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about CrownPlay Casino in Germany

Does CrownPlay Casino run tournaments in Germany?

Yes. The CrownPlay Casino site for Germany lists 5 tournaments.

How many complaints and reviews about CrownPlay Casino come from players in Germany?

56 of the 382 complaints and reviews about CrownPlay Casino come from players in Germany. Across all its markets, 152 complaints have a known outcome, and 96% of them were resolved.

Who owns CrownPlay Casino?

CrownPlay Casino is operated by NovaForge Ltd and runs under the Klick Affiliates affiliate programme.

Is CrownPlay Casino licensed?

Yes. CrownPlay Casino holds a licence from Anjouan Gaming Board.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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