Casino profile

Cloudbet Casino

Player complaints and reviews about Cloudbet Casino, plus its operator (Cloudbet Affiliates), licences and welcome offers.

cloudbet.com

About

Cloudbet Casino belongs to the Cloudbet Affiliates affiliate programme. The site launched in 2013. It holds a licence from Curacao Gaming Control Board. The interface is available in 18 languages, including English, Spanish, German, Japanese. 18 account currencies are listed, including Bitcoin, Bitcoin Cash, Litecoin, Ethereum. We list 2 welcome offers.

Cloudbet Casino is listed in 11 markets, among them Canada, Australia, Austria and Poland. On the Cloudbet Casino site for Mexico, we found a loyalty programme with 3 tiers.

Licensee

The company that holds the Curaçao licence for Cloudbet Casino, as the licence register names it.

Legal name: Halcyon Super Holdings B.V.
Curaçao licence reference: OGL/2024/328/0599
Registration number (Curaçao Chamber of Commerce): 148526

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

$2,500 bonus money
Max bonus
$2,500
Wagering
No wagering needed
Max bet
24% of the corresponding deposit
Up to $2500 Cashback at Cloudbet Casino
Max bonus
$2500

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
UP TO 80% BACK ON THE HOUSE EDGE
UP TO 80% BACK ON THE HOUSE EDGEMaximize earnings with stacked VIP rewards like 25% rakeback and Level-ups reaching $2.5M at a time.
2
DAILY, WEEKLY, MONTHLY REWARDS
Daily, Weekly, Monthly rewardsMonday? VIPs get a cash drop. First of the month? Cash drop. Random Wednesday? That's a cash drop. All paid in USDT or your active currency – no wagering, no strings.
3
REFERRAL AND TOURNAMENT CASH
Referral and tournament cashInvite friends to VIP-only tournaments, and earn lifetime commission for referring them. (No cap on your rewards – just like your sports bets.)

Player Intelligence

2,574 records

What players report about Cloudbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

151

82% resolved, of those with a known outcome

Total reviews

2,423

Across all review sites

Player rating

4.23 / 5

Trustpilot 3.9 · AskGamblers 4.3 · casino.ru 4.7 · Tribuna 4.0

GEO markets

138

Countries stated on 92% of records

Cloudbet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cloudbet Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 151 complaints and 2,423 reviews about Cloudbet Casino on 8 sites. In the 12 months to November 4, 2026, they filed 24 complaints and posted 339 reviews. Reviews are down 26% on the 12 months before (458). The average review rating rose from 3.48 to 3.52 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 36% of the 138 complaints with a labelled problem. Next come “Account blocked” (17%) and “Verification delay” (13%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 147 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Cloudbet Casino 771st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.

Reviewers give Cloudbet Casino 3.88 out of 5 on average over 2,422 rated reviews, against 3.44 across all brands. 72% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 4.23 out of 5 across 4 sites. By that score, Cloudbet Casino ranks 523rd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (585 reviews), “Website & app” (394 reviews) and “Games” (383 reviews). The most common criticism concerns “Withdrawals” (249 reviews), “Customer support” (205 reviews) and “Account” (176 reviews).

The countries players state most often are Canada (8.4%), Germany (4.6%) and United States (4.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Cloudbet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201520162017201820192020202120222023202420252026

Complaints count

Period	Value
2015	2
2016	4
2017	2
2018	15
2019	20
2020	11
2021	14
2022	9
2023	17
2024	14
2025	19
2026	19

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay36%50
Account blocked17%24
Verification delay13%18
Self-exclusion6.5%9
Account closed4.3%6
Game malfunction4.3%6
Withdrawal refused3.6%5
Winnings voided2.9%4
Other problems12%16

Share of the 138 complaints with a labelled problem.complaints

Block 03

Share of complaints by category.complaints

Block 04

Complaint status

Resolved79%120
Unresolved18%27
Open2.6%4

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Cloudbet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Cloudbet Casino against the market
Measure	Cloudbet Casino	All brands
Complaints resolved	82%	59%
Average review rating	3.88	3.44
Complaints per 100 reviews	6.2	26.4
Share of “Withdrawal” complaints	44%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

944

201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2015	1
2016	1
2017	2
2018	7
2019	22
2020	18
2021	58
2022	62
2023	567
2024	944
2025	431
2026	310

Block 07

Review stars

How the rated reviews split by star.

5 stars64%1,558
4 stars7.9%192
3 stars2.8%68
2 stars2%49
1 star23%555

Share of 2,422 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals30%585
Website & app20%394
Games20%383
Deposits & payment methods17%331
Customer support13%248
Sportsbook12%224

Share of the 1,937 reviews that name at least one aspect.reviews

Criticised

Withdrawals13%249
Customer support11%205
Account9.1%176
Sportsbook7.8%151
Trust & licence6.1%119
KYC / verification5.6%108

Share of the 1,937 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.5

2.29

4.02

2.42

2.64

2.65

3.98

4.31

3.46

3.57

201520162017201820192020202120222023202420252026

Rating history

Period	Value
2015	5
2016	3.5
2017	3.5
2018	2.29
2019	4.02
2020	2.42
2021	2.64
2022	2.65
2023	3.98
2024	4.31
2025	3.46
2026	3.57

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Canada8.4%198
Germany4.6%109
United States4.5%106
France3.4%80
India3.1%73
Brazil2.9%68
Argentina2.7%65
Nigeria2.7%64
Italy2.4%57
Israel2.2%51
Other countries63%1,496

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	19	68%	310	3.57
2025	19	84%	431	3.46
2024	14	86%	944	4.31
2023	17	71%	567	3.98
2022	9	–	62	2.65
2021	14	57%	58	2.64
2020	11	82%	18	–
2019	20	95%	22	4.02
2018	15	100%	7	–
2017	2	–	2	–
2016	4	–	1	–
2015	2	–	1	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	2,282	3.9 / 5
AskGamblers	102	108	4.3 / 5
Casino Guru	38	10	–
casino.ru	–	12	4.7 / 5
Tribuna	–	10	4.0 / 5
CasinoReviews	8	–	–
latestcasinobonuses.bet	2	1	–
forum-casino.com	1	–	–

Block 13

Latest complaints and reviews

The newest records about Cloudbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 2, 2026
1.0 of 5 stars
Norway · Casino Guru
ReviewNov 1, 2026
5.0 of 5 stars
Canada · Trustpilot
ComplaintOct 13, 2026
Account blocked
Unresolved
Russia · forum-casino.com
ComplaintSep 30, 2026
Withdrawal delay
Resolved
Indonesia · Casino Guru
ComplaintAug 20, 2026
Wagering terms
Unresolved
Sweden · AskGamblers

46 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about Cloudbet Casino

Who owns Cloudbet Casino?

Cloudbet Casino is operated by Halcyon Super Holdings B.V. and runs under the Cloudbet Affiliates affiliate programme.

Is Cloudbet Casino licensed?

Yes. Cloudbet Casino holds a licence from Curacao Gaming Control Board.

When was Cloudbet Casino founded?

Cloudbet Casino launched in 2013.

Which currencies does Cloudbet Casino accept?

Currencies listed for Cloudbet Casino: Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, ADA, Ripple, TRON and 10 more. Its site is available in 18 languages: English, Spanish, German, Japanese and 14 more.

What welcome bonuses does Cloudbet Casino offer?

2 welcome offers are listed for Cloudbet Casino. The first on the list is “$2,500 bonus money”.

Which countries is Cloudbet Casino available in?

Cloudbet Casino is listed in 11 markets: Australia, Austria, Canada, India, Indonesia, Japan, Poland, Russia and 3 more.

Does Cloudbet Casino have a loyalty programme in Mexico?

Yes. Its loyalty programme for Mexico has 3 tiers.

What do players say about Cloudbet Casino?

Players have filed 151 complaints and written 2,423 reviews about Cloudbet Casino. Players rate Cloudbet Casino 4.23 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Cloudbet Casino?

“Withdrawal delay” – 36% of the 138 complaints about Cloudbet Casino with a labelled problem. Followed by “Account blocked” (17%) and “Verification delay” (13%).

Do players report withdrawal problems at Cloudbet Casino?

Withdrawals are the topic of 67 complaints about Cloudbet Casino: 44% of the 151 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.

Does Cloudbet Casino resolve player complaints?

82% of the 147 complaints about Cloudbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Cloudbet Casino is 771st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Cloudbet Casino?

Praised most: “Withdrawals”, “Website & app” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Account”. 72% of the rated reviews give four or five stars, and 25% give one or two.

How many complaints has Cloudbet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 24 complaints about Cloudbet Casino.

Where do Cloudbet Casino’s players come from?

The countries named most often in complaints and reviews about Cloudbet Casino are Canada (8.4%), Germany (4.6%) and United States (4.5%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.