Casino profile

Cloudbet Casino in Austria

Player complaints and reviews about Cloudbet Casino, plus its operator (Cloudbet Affiliates), licences and welcome offers.

cloudbet.com

About

On the Cloudbet Casino site for Austria, we found a loyalty programme with 3 tiers.

Cloudbet Casino belongs to the Cloudbet Affiliates affiliate programme. The site launched in 2013. It holds a licence from Curacao Gaming Control Board. The interface is available in 18 languages, including English, Spanish, German, Japanese. 18 account currencies are listed, including Bitcoin, Bitcoin Cash, Litecoin, Ethereum. We list 2 welcome offers.

Licensee

The company that holds the Curaçao licence for Cloudbet Casino, as the licence register names it.

Legal name: Halcyon Super Holdings B.V.
Curaçao licence reference: OGL/2024/328/0599
Registration number (Curaçao Chamber of Commerce): 148526

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

$2,500 bonus money
Max bonus
$2,500
Wagering
No wagering needed
Max bet
24% of the corresponding deposit
Up to $2500 Cashback at Cloudbet Casino
Max bonus
$2500

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
BIS ZU 80 % DES HAUSVORTEILS ZURÜCK
Maximiere deinen Gewinn mit gestapelten VIP-Prämien wie 25 % Rakeback und Level-Ups von bis zu 2,5 Millionen Dollar einmalig.
2
EMPFEHLUNG UND TURNIERGELD
Lade Freunde zu VIP-Turnieren ein und verdiene lebenslange Provisionen für die Vermittlung von Freunden. (Es gibt keine Obergrenze für deine Prämien – genau wie für deine Sportwetten).
3
TÄGLICHE, WÖCHENTLICHE, MONATLICHE PRÄMIEN
Montag? VIPs erhalten eine Bargeldprämie. Monatsanfang? Bargeldprämie. Irgendein Mittwoch? Auch da gibt es eine Bargeldprämie! Alles wird in USDT oder deiner aktiven Währung ausgezahlt – ohne Umsatzbedingungen, ohne Kleingedrucktes.

Player complaints and reviews in Austria

25 records

25 of the 2,574 records about Cloudbet Casino come from players who state they are in Austria. The figures below are theirs alone; the casino page covers every market.

Total complaints

Fewer than 5 with a known outcome

Total reviews

Across all review sites

Player rating

3.79 / 5

24 ratings by these players

Share of all records

of 2,574 about Cloudbet Casino

What players in Austria say about Cloudbet Casino

Players in Austria have filed 1 complaint and written 24 reviews about Cloudbet Casino. That is 1% of the 2,574 records about it from every market. Complaints make up 4% of their records, against 5.9% across all markets. Their reviews rate it 3.79 out of 5 on average (24 ratings), against 3.88 across all markets. 29% of their rated reviews give one or two stars; across all markets the share is 25%.

In the last 12 months: no complaints and 2 reviews.

A player counts as being in Austria when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Cloudbet Casino in Austria, or compare the market with another one.

What the assistant can do

Austria and all markets
Figure	Austria	All markets
Complaints among all records	4%	5.9%
Average review rating, out of 5	3.79	3.88
Reviews rated 1–2 stars	29%	25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2024

Complaints count

Period	Value
2024	1

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2023202420252026

Reviews count

Period	Value
2023	3
2024	10
2025	10
2026	1

Block 03

Review stars

How the rated reviews split by star.

5 stars67%16
4 stars4.2%1
1 star29%7

Share of 24 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals35%7
Games25%5
Website & app15%3
Deposits & payment methods10%2
Customer support10%2
VIP & loyalty5%1

Share of the 20 reviews that name at least one aspect.reviews

Criticised

Account15%3
Sportsbook15%3
Customer support15%3
Trust & licence15%3
KYC / verification10%2
Fairness & RTP5%1

Share of the 20 reviews that name at least one aspect.reviews

Block 05

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	1	–
2025	0	–	10	–
2024	1	–	10	–
2023	0	–	3	–

A dash means too little data for that year.

Block 06

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	23	–
Casino Guru	1	1	–

Block 07

Latest complaints and reviews

The newest records about Cloudbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewApr 7, 2026
1.0 of 5 stars
Austria · Trustpilot
ReviewDec 20, 2025
1.0 of 5 stars
Austria · Casino Guru
ReviewAug 27, 2025
1.0 of 5 stars
Austria · Trustpilot
ReviewAug 1, 2025
1.0 of 5 stars
Austria · Trustpilot
ComplaintJan 25, 2024
Withdrawal delay
Unresolved
Austria · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

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Questions about Cloudbet Casino in Austria

Does Cloudbet Casino have a loyalty programme in Austria?

Yes. Its loyalty programme for Austria has 3 tiers.

How many complaints and reviews about Cloudbet Casino come from players in Austria?

25 of the 2,574 complaints and reviews about Cloudbet Casino come from players in Austria. Across all its markets, 147 complaints have a known outcome, and 82% of them were resolved.

Who owns Cloudbet Casino?

Cloudbet Casino is operated by Halcyon Super Holdings B.V. and runs under the Cloudbet Affiliates affiliate programme.

Is Cloudbet Casino licensed?

Yes. Cloudbet Casino holds a licence from Curacao Gaming Control Board.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.