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Casino profile

Casoo Casino

Player complaints and reviews about Casoo Casino, plus its operator (Spinwise Partners), licences and welcome offers.

casoo.com
casoo.com
Capture of the Casoo Casino website

Profile

Website
casoo.com
Established
2019
Operator
Spinwise Partnersaffiliate programme
Company
Trink N.V.
Licences
Languages
  • English
  • Norwegian
  • Polish
  • German
  • Danish
  • Spanish
  • French
  • Italian
Currencies
  • Euros
  • Russian rubles
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Litecoin
  • mBTC
  • Norwegian kroner
  • Ethereum
  • Polish zlotys
  • New Zealand dollars
  • Bitcoin
  • Tether
  • TRON

About

Casoo Casino belongs to the Spinwise Partners affiliate programme. The site launched in 2019. It holds a licence from Anjouan Gaming Board. The interface is available in 8 languages, including English, Norwegian, Polish, German. 14 account currencies are listed, including Euros, Russian rubles, US dollars, Canadian dollars. We list 4 welcome offers.

Casoo Casino is listed in 11 markets, among them Canada, Germany, France and Belgium. On the Casoo Casino site for Poland, we found 5 promotions.

Licensee

The company that holds the Curaçao licence for Casoo Casino, as the licence register names it.

Legal name
Trink N.V
Curaçao licence reference
OGL/2024/500/0155

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

575 records

What players report about Casoo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

88

91% resolved, of those with a known outcome

Total reviews

487

Across all review sites

Player rating

4.42 / 5

AskGamblers 4.75 · Trustpilot 3.8 · casino.ru 4.7

GEO markets

34

Countries stated on 28% of records

Casoo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casoo Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 88 complaints and 487 reviews about Casoo Casino on 6 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 24 reviews. Reviews are level with the 12 months before (24). The average review rating rose from 4.13 to 4.17 out of 5 year on year.

The problem players report most often is “Bonus winnings confiscated”: 15% of the 81 complaints with a labelled problem. Next come “Withdrawal refused” (12%) and “Withdrawal delay” (11%). Complaints about “Withdrawal” make up 26% of those with a topic, against 29% across all brands.

Of the 88 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Casoo Casino 354th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Casoo Casino 4.41 out of 5 on average over 482 rated reviews, against 3.44 across all brands. 87% of the ratings are four or five stars, and 11% are one or two. The review sites’ own scores average 4.42 out of 5 across 3 sites. By that score, Casoo Casino ranks 359th of 4,286 rated casinos. Reviewers most often praise “Games” (314 reviews), “Bonuses” (223 reviews) and “Website & app” (206 reviews). The most common criticism concerns “Games” (64 reviews), “Withdrawals” (60 reviews) and “Bonuses” (59 reviews).

The countries players state most often are Germany (20%), Denmark (14%) and Sweden (8.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casoo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the modern design and smooth gameplay of Casoo Casino, making it enjoyable to navigate and play. The variety of games and quick payment options, especially with crypto, are also highlighted as major positives.

Many players express frustration with the slow withdrawal times and limited selection of table games. Additionally, some find the bonus terms restrictive and wish for clearer information on eligible games.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated15%12
  • Withdrawal refused12%10
  • Withdrawal delay11%9
  • Account blocked9.9%8
  • Self-exclusion9.9%8
  • Deposit not credited7.4%6
  • Registration6.2%5
  • Account closed4.9%4
  • Other problems23%19
Share of the 81 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal26%23
  • Account25%22
  • Bonus15%13
  • Responsible gambling10%9
  • Deposit6.9%6
  • KYC / verification5.7%5
  • Payments & refunds4.6%4
  • Technical3.4%3
  • Other1.1%1
  • Customer support1.1%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved91%80
  • Unresolved9.1%8
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casoo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casoo Casino against the market
MeasureCasoo CasinoAll brands
Complaints resolved91%59%
Average review rating4.413.44
Complaints per 100 reviews18.126.4
Share of “Withdrawal” complaints26%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars82%396
  • 4 stars4.4%21
  • 3 stars2.5%12
  • 2 stars0.4%2
  • 1 star11%51
Share of 482 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games66%314
  • Bonuses47%223
  • Website & app43%206
  • Customer support27%131
  • Deposits & payment methods24%114
  • VIP & loyalty22%106
Share of the 479 reviews that name at least one aspect.reviews

Criticised

  • Games13%64
  • Withdrawals13%60
  • Bonuses12%59
  • Customer support10%48
  • Website & app9.2%44
  • Deposits & payment methods4%19
Share of the 479 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany20%32
  • Denmark14%23
  • Sweden8.8%14
  • Spain6.3%10
  • Poland6.3%10
  • Belgium5%8
  • France3.8%6
  • Finland3.1%5
  • Portugal3.1%5
  • Canada2.5%4
  • Other countries27%43
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–17–
20256–1214.8
20244–864.74
20236–1004.73
20225–18–
20211681%584.09
202031100%713.39
20191776%16–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers283734.75 / 5
Casino Guru4927–
Trustpilot–723.8 / 5
casino.ru–134.7 / 5
CasinoReviews10––
latestcasinobonuses.bet12–

Block 13

Latest complaints and reviews

The newest records about Casoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Belgium · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Nepal · AskGamblers

  • Complaint

    Refund

    Resolved

    AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, casino.ru.

Questions about Casoo Casino

Who owns Casoo Casino?

Casoo Casino is operated by Trink N.V. and runs under the Spinwise Partners affiliate programme.

Is Casoo Casino licensed?

Yes. Casoo Casino holds a licence from Anjouan Gaming Board.

When was Casoo Casino founded?

Casoo Casino launched in 2019.

Which currencies does Casoo Casino accept?

Currencies listed for Casoo Casino: Euros, Russian rubles, US dollars, Canadian dollars, Australian dollars, Litecoin, mBTC, Norwegian kroner and 6 more. Its site is available in 8 languages: English, Norwegian, Polish, German and 4 more.

What welcome bonuses does Casoo Casino offer?

4 welcome offers are listed for Casoo Casino. The first on the list is “100% up to €300 + 100 Free Spins, 1st Deposit Welcome Bonus at Casoo Casino”, with a 25× wagering requirement.

Which countries is Casoo Casino available in?

Casoo Casino is listed in 11 markets: Australia, Austria, Belgium, Canada, France, Germany, Italy, New Zealand and 3 more.

What bonuses and promotions does Casoo Casino run in Poland?

We read 5 live offers for Poland on the Casoo Casino site itself.

What do players say about Casoo Casino?

Players have filed 88 complaints and written 487 reviews about Casoo Casino. Players rate Casoo Casino 4.42 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Casoo Casino?

“Bonus winnings confiscated” – 15% of the 81 complaints about Casoo Casino with a labelled problem. Followed by “Withdrawal refused” (12%) and “Withdrawal delay” (11%).

Do players report withdrawal problems at Casoo Casino?

Withdrawals are the topic of 23 complaints about Casoo Casino: 26% of the 87 with a topic. The most common withdrawal problem is “Withdrawal refused” (43% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Casoo Casino resolve player complaints?

91% of the 88 complaints about Casoo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casoo Casino is 354th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casoo Casino?

Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Games”, “Withdrawals” and “Bonuses”. 87% of the rated reviews give four or five stars, and 11% give one or two.

How many complaints has Casoo Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Casoo Casino.

Where do Casoo Casino’s players come from?

The countries named most often in complaints and reviews about Casoo Casino are Germany (20%), Denmark (14%) and Sweden (8.8%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Casoo Casino, and ones players rate about the same.