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Casino profile

Casoo Casino in Germany

Player complaints and reviews about Casoo Casino, plus its operator (Spinwise Partners), licences and welcome offers.

casoo.com
casoo.com
Capture of the Casoo Casino website

Profile

Website
casoo.com
Established
2019
Operator
Spinwise Partnersaffiliate programme
Company
Trink N.V.
Licences
Languages
  • English
  • Norwegian
  • Polish
  • German
  • Danish
  • Spanish
  • French
  • Italian
Currencies
  • Euros
  • Russian rubles
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Litecoin
  • mBTC
  • Norwegian kroner
  • Ethereum
  • Polish zlotys
  • New Zealand dollars
  • Bitcoin
  • Tether
  • TRON

About

On the Casoo Casino site for Germany, we found 4 promotions.

Casoo Casino belongs to the Spinwise Partners affiliate programme. The site launched in 2019. It holds a licence from Anjouan Gaming Board. The interface is available in 8 languages, including English, Norwegian, Polish, German. 14 account currencies are listed, including Euros, Russian rubles, US dollars, Canadian dollars. We list 4 welcome offers.

Licensee

The company that holds the Curaçao licence for Casoo Casino, as the licence register names it.

Legal name
Trink N.V
Curaçao licence reference
OGL/2024/500/0155

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

32 records

32 of the 575 records about Casoo Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

12

83% resolved, of those with a known outcome

Total reviews

20

Across all review sites

Player rating

3.55 / 5

20 ratings by these players

Share of all records

5.6%

of 575 about Casoo Casino

What players in Germany say about Casoo Casino

Players in Germany have filed 12 complaints and written 20 reviews about Casoo Casino. That is 5.6% of the 575 records about it from every market. Complaints make up 38% of their records, against 15% across all markets. Their reviews rate it 3.55 out of 5 on average (20 ratings), against 4.41 across all markets. 35% of their rated reviews give one or two stars; across all markets the share is 11%.

The most common problem in their complaints is “Self-exclusion”: 25% of 12 complaints with a labelled problem (9.9% across all markets). 83% of their 12 complaints with a known outcome were resolved, against 91% across all markets. In the last 12 months: no complaints and 3 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Casoo Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records38%15%
Resolved, of complaints with a known outcome83%91%
Average review rating, out of 53.554.41
Reviews rated 1–2 stars35%11%
Self-exclusion, of labelled complaints25%9.9%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion25%3
  • Account blocked17%2
  • Deposit not credited17%2
  • Bonus winnings confiscated8.3%1
  • Documents rejected or requested again8.3%1
  • Support not responding8.3%1
  • Site or app problems8.3%1
  • Withdrawal limits8.3%1
Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Responsible gambling25%3
  • Account17%2
  • Deposit17%2
  • Bonus8.3%1
  • KYC / verification8.3%1
  • Customer support8.3%1
  • Technical8.3%1
  • Withdrawal8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%10
  • Unresolved17%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars55%11
  • 4 stars10%2
  • 2 stars5%1
  • 1 star30%6
Share of 20 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3–
20251–0–
20241–1–
20220–1–
20216–4–
20204–11–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–18–
Casino Guru112–
AskGamblers1––

Block 10

Latest complaints and reviews

The newest records about Casoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Documents rejected or requested again

    Unresolved

    Germany · Casino Guru

  • Complaint

    Site or app problems

    Resolved

    Germany · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Casoo Casino in Germany

What bonuses and promotions does Casoo Casino run in Germany?

We read 4 live offers for Germany on the Casoo Casino site itself.

How many complaints and reviews about Casoo Casino come from players in Germany?

32 of the 575 complaints and reviews about Casoo Casino come from players in Germany. Across all its markets, 88 complaints have a known outcome, and 91% of them were resolved.

Who owns Casoo Casino?

Casoo Casino is operated by Trink N.V. and runs under the Spinwise Partners affiliate programme.

Is Casoo Casino licensed?

Yes. Casoo Casino holds a licence from Anjouan Gaming Board.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Casoo Casino, and ones players rate about the same.