Casino profile
Player complaints and reviews about Casino Planet, plus its operator (Genesis Affiliate), licences and welcome offers.
On the Casino Planet site for United Kingdom, we found 5 welcome bonuses and 4 cashback offers.
Casino Planet belongs to the Genesis Affiliate affiliate programme. The site launched in 2020. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Finnish, Norwegian. 26 account currencies are listed, including US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva.
This brand is listed in 15 markets. Pick one to see what it offers there.
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Yes, bonuses often come with restrictions, such as the types of games you can play, maximum bet limits, and expiration dates. Some bonuses may only be used on specific slot games or may exclude table games altogether.
It depends on the casino’s terms and conditions. Some casinos allow bonus funds to be used on live dealer games, while others restrict bonuses to slots or specific game types. Always check the terms before trying to use a bonus on live games.
No, different games contribute differently to wagering requirements. Slots usually contribute 100%, while table games like blackjack and roulette might contribute less, such as 10% or 20%. Always check the terms and conditions for specific game contributions.
Any bonus money and associated winnings may be forfeited if you don’t meet the wagering requirements within the specified time frame. It’s important to understand the terms and conditions to avoid losing your bonus.
Some bonuses have a maximum cashout limit, meaning you can only withdraw up to a certain amount of winnings from the bonus. For example, if a bonus has a $100 maximum cashout, you can only withdraw $100 even if you win more.
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Yes, Cashback bonuses may be subject to wagering requirements before they can be withdrawn. Be sure to review the promotion’s terms and conditions for specific details.
The frequency of Cashback payouts varies depending on the promotion. Some offers may provide daily, weekly, or monthly Cashback rewards.
The cashback amount is calculated based on a percentage of the total losses incurred within the promotion period. The specific percentage and calculation method vary by casino, so it’s essential to review the terms and conditions.
Before claiming a cashback bonus, ensure you understand the eligibility requirements, the cashback percentage, the time frame for losses, and any other specific conditions outlined by the casino.
333 records
333 of the 474 records about Casino Planet come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.
Total complaints
24
92% resolved, of those with a known outcome
Total reviews
309
Across all review sites
Player rating
1.66 / 5
309 ratings by these players
Share of all records
70%
of 474 about Casino Planet
Players in United Kingdom have filed 24 complaints and written 309 reviews about Casino Planet. That is 70% of the 474 records about it from every market. Complaints make up 7.2% of their records, against 17% across all markets. Their reviews rate it 1.66 out of 5 on average (309 ratings), against 1.86 across all markets. 83% of their rated reviews give one or two stars; across all markets the share is 76%.
The most common problem in their complaints is “Withdrawal delay”: 67% of 24 complaints with a labelled problem (73% across all markets). 92% of their 24 complaints with a known outcome were resolved, against 91% across all markets.
A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Casino Planet in United Kingdom, or compare the market with another one.
| Figure | United Kingdom | All markets |
|---|---|---|
| Complaints among all records | 7.2% | 17% |
| Resolved, of complaints with a known outcome | 92% | 91% |
| Average review rating, out of 5 | 1.66 | 1.86 |
| Reviews rated 1–2 stars | 83% | 76% |
| Withdrawal delay, of labelled complaints | 67% | 73% |
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2020 | 3 |
| 2021 | 15 |
| 2022 | 5 |
| 2023 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2020 | 11 |
| 2021 | 161 |
| 2022 | 132 |
| 2023 | 4 |
| 2024 | 0 |
| 2025 | 1 |
Block 06
How the rated reviews split by star.
Block 07
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 08
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2021 | 1.69 |
| 2022 | 1.58 |
Block 09
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 0 | – | 1 | – |
| 2023 | 1 | – | 4 | – |
| 2022 | 5 | – | 132 | 1.58 |
| 2021 | 15 | 93% | 161 | 1.7 |
| 2020 | 3 | – | 11 | – |
A dash means too little data for that year.
Block 10
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 308 | – |
| AskGamblers | 13 | – | – |
| Casino Guru | 11 | 1 | – |
Block 11
The newest records about Casino Planet as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
United Kingdom · Trustpilot
Account closed
ResolvedUnited Kingdom · Casino Guru
1.0 of 5 stars
United Kingdom · Trustpilot
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataWe read 9 live offers for United Kingdom on the Casino Planet site itself.
333 of the 474 complaints and reviews about Casino Planet come from players in United Kingdom. Across all its markets, 81 complaints have a known outcome, and 91% of them were resolved.
Casino Planet is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.
Yes. Casino Planet holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Casino Planet, and ones players rate about the same.
Casinos whose player rating is closest to that of Casino Planet.
