Casino profile

Vegasoo Casino

Player complaints and reviews about Vegasoo Casino, plus its operator (Genesis Affiliate), licences and welcome offers.

Profile

Website: vegasoo.com
Established: 2021
Operator: Genesis Affiliateaffiliate programme
Company: Genesis Global Limited
Licences: Malta Gaming Authority
Languages: English
Norwegian
Finnish
German
Currencies: US dollars
Bahraini dinars
British pounds sterling
Bulgarian leva
Canadian dollars
Chinese yuan
Croatian kunas
Czech Republic korunas
Danish krone
Euros
Georgian laris
Icelandic krónur
Indian rupees
Kuwaiti dinars
Mexican pesos
New Zealand dollars
Nigerian nairas
Norwegian kroner
Peruvian nuevos soles
Polish zlotys
Qatari rials
Romanian lei
Russian rubles
South Korean won
Saudi riyals
Turkish Lira
UAE dirhams Show more

About

Vegasoo Casino belongs to the Genesis Affiliate affiliate programme. The site launched in 2021. It holds a licence from Malta Gaming Authority. The interface is available in 4 languages: English, Norwegian, Finnish, German. 27 account currencies are listed, including US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva.

Vegasoo Casino is listed in 15 markets, among them Canada, Germany, United Kingdom and New Zealand.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Player Intelligence

43 records

What players report about Vegasoo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.38 / 5

Trustpilot 3.6 · AskGamblers 3.15

GEO markets

Countries stated on 91% of records

Vegasoo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Vegasoo Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 2 complaints and 41 reviews about Vegasoo Casino on 3 sites.

Reviewers give Vegasoo Casino 3.43 out of 5 on average over 41 rated reviews, against 3.44 across all brands. 56% of the ratings are four or five stars, and 34% are one or two. The review sites’ own scores average 3.38 out of 5 across 2 sites. By that score, Vegasoo Casino ranks 1,828th of 4,286 rated casinos. Reviewers most often praise “Customer support” (12 reviews) and “Games” (6 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “KYC / verification” (8 reviews) and “Trust & licence” (8 reviews).

The countries players state most often are New Zealand (44%), Canada (23%) and Ireland (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Vegasoo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20212022

Complaints count

Period	Value
2021	1
2022	1

Block 02

Complaint categories

Withdrawal100%2

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20212022

Reviews count

Period	Value
2021	17
2022	24

Block 05

Review stars

How the rated reviews split by star.

5 stars54%22
4 stars2.4%1
3 stars9.8%4
2 stars2.4%1
1 star32%13

Share of 41 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support35%12
Games18%6
Withdrawals12%4
Bonuses5.9%2
Fairness & RTP5.9%2
KYC / verification5.9%2

Share of the 34 reviews that name at least one aspect.reviews

Criticised

Withdrawals38%13
KYC / verification24%8
Trust & licence24%8
Customer support21%7
Account8.8%3
Bonuses5.9%2

Share of the 34 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.3

3.52

20212022

Rating history

Period	Value
2021	3.3
2022	3.52

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

New Zealand44%17
Canada23%9
Ireland10%4
Norway10%4
India5.1%2
Finland2.6%1
United Kingdom2.6%1
South Africa2.6%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2022	1	–	24	3.52
2021	1	–	17	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	37	3.6 / 5
AskGamblers	1	3	3.15 / 5
Casino Guru	1	1	–

Block 11

Latest complaints and reviews

The newest records about Vegasoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewDec 13, 2022
1.0 of 5 stars
India · Trustpilot
ReviewOct 8, 2022
5.0 of 5 stars
New Zealand · Trustpilot
ReviewOct 3, 2022
5.0 of 5 stars
New Zealand · Trustpilot
ReviewSep 6, 2022
5.0 of 5 stars
New Zealand · Trustpilot
ComplaintSep 11, 2021
Withdrawal delay
Resolved
New Zealand · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Vegasoo Casino

Who owns Vegasoo Casino?

Vegasoo Casino is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Vegasoo Casino licensed?

Yes. Vegasoo Casino holds a licence from Malta Gaming Authority.

When was Vegasoo Casino founded?

Vegasoo Casino launched in 2021.

Which currencies does Vegasoo Casino accept?

Currencies listed for Vegasoo Casino: US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva, Canadian dollars, Chinese yuan, Croatian kunas, Czech Republic korunas and 19 more. Its site is available in 4 languages: English, Norwegian, Finnish, German.

Which countries is Vegasoo Casino available in?

Vegasoo Casino is listed in 15 markets: Bahrain, Canada, Czechia, Finland, Germany, India, Kuwait, Mexico and 7 more.

What do players say about Vegasoo Casino?

Players have filed 2 complaints and written 41 reviews about Vegasoo Casino. Players rate Vegasoo Casino 3.38 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Vegasoo Casino?

Praised most: “Customer support” and “Games”. Criticised most: “Withdrawals”, “KYC / verification” and “Trust & licence”. 56% of the rated reviews give four or five stars, and 34% give one or two.

Where do Vegasoo Casino’s players come from?

The countries named most often in complaints and reviews about Vegasoo Casino are New Zealand (44%), Canada (23%) and Ireland (10%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.