Casino profile
Player complaints and reviews about Casino Planet, plus its operator (Genesis Affiliate), licences and welcome offers.
Casino Planet belongs to the Genesis Affiliate affiliate programme. The site launched in 2020. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Finnish, Norwegian. 26 account currencies are listed, including US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva.
Casino Planet is listed in 15 markets, among them Canada, Germany, United Kingdom and New Zealand. On the Casino Planet site for United Arab Emirates, we found 5 welcome bonuses and 4 cashback offers.
This brand is listed in 15 markets. Pick one to see what it offers there.
5 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Yes, bonuses often come with restrictions, such as the types of games you can play, maximum bet limits, and expiration dates. Some bonuses may only be used on specific slot games or may exclude table games altogether.
It depends on the casino’s terms and conditions. Some casinos allow bonus funds to be used on live dealer games, while others restrict bonuses to slots or specific game types. Always check the terms before trying to use a bonus on live games.
No, different games contribute differently to wagering requirements. Slots usually contribute 100%, while table games like blackjack and roulette might contribute less, such as 10% or 20%. Always check the terms and conditions for specific game contributions.
Any bonus money and associated winnings may be forfeited if you don’t meet the wagering requirements within the specified time frame. It’s important to understand the terms and conditions to avoid losing your bonus.
Some bonuses have a maximum cashout limit, meaning you can only withdraw up to a certain amount of winnings from the bonus. For example, if a bonus has a $100 maximum cashout, you can only withdraw $100 even if you win more.
4 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Yes, Cashback bonuses may be subject to wagering requirements before they can be withdrawn. Be sure to review the promotion’s terms and conditions for specific details.
The frequency of Cashback payouts varies depending on the promotion. Some offers may provide daily, weekly, or monthly Cashback rewards.
The cashback amount is calculated based on a percentage of the total losses incurred within the promotion period. The specific percentage and calculation method vary by casino, so it’s essential to review the terms and conditions.
Before claiming a cashback bonus, ensure you understand the eligibility requirements, the cashback percentage, the time frame for losses, and any other specific conditions outlined by the casino.
2 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
474 records
What players report about Casino Planet on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
82
91% resolved, of those with a known outcome
Total reviews
392
Across all review sites
Player rating
2.65 / 5
Trustpilot 2.4 · AskGamblers 2.9
GEO markets
15
Countries stated on 88% of records
Every figure below is computed from the complaints and reviews collected about Casino Planet, the way Player Intelligence PRO computes it.
Since 2020, players have posted 82 complaints and 392 reviews about Casino Planet on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.
The problem players report most often is “Withdrawal delay”: 73% of the 79 complaints with a labelled problem. Next come “Bonus winnings confiscated” (8.9%) and “Verification delay” (7.6%). Complaints about “Withdrawal” make up 76% of those with a topic, against 29% across all brands.
Of the 81 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Casino Planet 337th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.
Reviewers give Casino Planet 1.86 out of 5 on average over 392 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 76% are one or two. The review sites’ own scores average 2.65 out of 5 across 2 sites. By that score, Casino Planet ranks 2,980th of 4,286 rated casinos. Reviewers most often praise “Customer support” (49 reviews), “Withdrawals” (45 reviews) and “Games” (37 reviews). The most common criticism concerns “Withdrawals” (225 reviews), “Customer support” (135 reviews) and “KYC / verification” (113 reviews).
The countries players state most often are United Kingdom (80%), New Zealand (6%) and Canada (3.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino Planet: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2020 | 15 |
| 2021 | 46 |
| 2022 | 18 |
| 2023 | 3 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Planet | All brands |
|---|---|---|
| Complaints resolved | 91% | 59% |
| Average review rating | 1.86 | 3.44 |
| Complaints per 100 reviews | 20.9 | 26.4 |
| Share of “Withdrawal” complaints | 76% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2020 | 16 |
| 2021 | 200 |
| 2022 | 170 |
| 2023 | 5 |
| 2024 | 0 |
| 2025 | 1 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2020 | 2.16 |
| 2021 | 1.9 |
| 2022 | 1.79 |
| 2023 | 1 |
| 2024 | 0 |
| 2025 | 5 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2025 | 0 | – | 1 | – |
| 2023 | 3 | – | 5 | – |
| 2022 | 18 | 94% | 170 | 1.79 |
| 2021 | 46 | 93% | 200 | 1.91 |
| 2020 | 15 | 93% | 16 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 381 | 2.4 / 5 |
| AskGamblers | 50 | 10 | 2.9 / 5 |
| Casino Guru | 21 | 1 | – |
| CasinoReviews | 11 | – | – |
Block 13
The newest records about Casino Planet as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
United Kingdom · Trustpilot
Account closed
ResolvedUnited Kingdom · Casino Guru
1.0 of 5 stars
India · Trustpilot
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
Withdrawal delay
ResolvedIreland · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Casino Planet is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.
Yes. Casino Planet holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
Casino Planet launched in 2020.
Currencies listed for Casino Planet: US dollars, Bahraini dinars, British pounds sterling, Bulgarian leva, Canadian dollars, Chinese yuan, Croatian kunas, Czech Republic korunas and 18 more. Its site is available in 4 languages: English, German, Finnish, Norwegian.
Casino Planet is listed in 15 markets: Bahrain, Canada, Czechia, Finland, Germany, India, Kuwait, Mexico and 7 more.
We read 9 live offers for United Arab Emirates on the Casino Planet site itself.
Players have filed 82 complaints and written 392 reviews about Casino Planet. Players rate Casino Planet 2.65 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 73% of the 79 complaints about Casino Planet with a labelled problem. Followed by “Bonus winnings confiscated” (8.9%) and “Verification delay” (7.6%).
Withdrawals are the topic of 62 complaints about Casino Planet: 76% of the 82 with a topic. The most common withdrawal problem is “Withdrawal delay” (94% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.
91% of the 81 complaints about Casino Planet with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Planet is 337th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 19% of the rated reviews give four or five stars, and 76% give one or two.
The countries named most often in complaints and reviews about Casino Planet are United Kingdom (80%), New Zealand (6%) and Canada (3.6%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with Casino Planet, and ones players rate about the same.
Casinos whose player rating is closest to that of Casino Planet.
