igamingcpo.com

Casino profile

UltraCasino

Player complaints and reviews about UltraCasino, plus its operator (PressEnter Partners), licences and welcome offers.

ultracasino.com
ultracasino.com
Capture of the UltraCasino website

Profile

Website
ultracasino.com
Established
2020
Operator
PressEnter Partnersaffiliate programme
Company
BP Group Limited
Licences
Languages
  • English
  • French
  • German
  • Finnish
  • Norwegian
  • Polish
  • Spanish
Currencies
  • Euros
  • US dollars
  • Norwegian kroner
  • Canadian dollars
  • New Zealand dollars
  • Polish zlotys

About

UltraCasino belongs to the PressEnter Partners affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 7 languages, including English, French, German, Finnish. 6 account currencies are listed, including Euros, US dollars, Norwegian kroner, Canadian dollars. We list 5 welcome offers.

UltraCasino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the UltraCasino site for Poland, we found 5 promotions and a loyalty programme with 3 tiers. In Poland, UltraCasino accepts 5 payment methods, among them AstroPay, Jeton, Mastercard and MiFinity.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Menedżer osobistych kont VIP​​

    Menedżer kont VIP zostanie przydzielony i będzie odpowiedzialny za zapewnianie najwyższego poziomu usług przez całą dobę.

  2. 2

    Spersonalizowane oferty​​

    Oferujemy wyjątkowe, dostosowane do Ciebie promocje i bonusy. Będziesz na bieżąco otrzymywać informacje o przyszłych ekscytujących wydarzeniach.​

  3. 3

    Szybsze wypłaty​​

    Zapewniamy Ci maksymalny komfort poprzez system do szybkich i priorytetowych wypłat oraz możliwość zgłaszania zapytań o płatności za pośrednictwem Twojego menedżera konta VIP.​

Payment methods

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • AstroPay

    E-wallet

    –

  • Jeton

    E-wallet

    –

  • Mastercard

    Card

    –

  • MiFinity

    E-wallet

    –

  • Visa

    Card

    –

Player Intelligence

30 records

What players report about UltraCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

5

20% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

1.15 / 5

Trustpilot 1.8 · AskGamblers 0.5

GEO markets

11

Countries stated on 67% of records

UltraCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about UltraCasino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 5 complaints and 25 reviews about UltraCasino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 5 reviews.

Reviewers give UltraCasino 1.1 out of 5 on average over 25 rated reviews, against 3.44 across all brands. 4% of the ratings are four or five stars, and 96% are one or two. The review sites’ own scores average 1.15 out of 5 across 2 sites. By that score, UltraCasino ranks 4,191st of 4,287 rated casinos. Reviewers most often praise “Games” (5 reviews). The most common criticism concerns “Withdrawals” (14 reviews), “Trust & licence” (11 reviews) and “Customer support” (6 reviews).

The countries players state most often are Netherlands (15%), Sweden (15%) and Finland (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about UltraCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the bad customer service and the misleading withdrawal times, which are stated as 5 minutes but actually take a minimum of 24 hours. They also expressed frustration over restricted games that were accessible, leading to losses and concerns about getting their deposits back.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202320242025
Complaints count

Block 02

Complaint categories

  • Withdrawal40%2
  • KYC / verification20%1
  • Other20%1
  • Payments & refunds20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved80%4
  • Resolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars4%1
  • 2 stars4%1
  • 1 star92%23
Share of 25 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games20%5
  • Website & app16%4
  • Bonuses8%2
  • Customer support8%2
  • Deposits & payment methods4%1
  • Withdrawals4%1
Share of the 25 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals56%14
  • Trust & licence44%11
  • Customer support24%6
  • Bonuses16%4
  • Fairness & RTP16%4
  • KYC / verification16%4
Share of the 25 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2020202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands15%3
  • Sweden15%3
  • Finland10%2
  • Croatia10%2
  • Norway10%2
  • New Zealand10%2
  • Poland10%2
  • Austria5%1
  • Germany5%1
  • Hungary5%1
  • Other countries5%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3–
20254–4–
20240–5–
20231–2–
20220–1–
20210–7–
20200–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–201.8 / 5
AskGamblers450.5 / 5
Casinomeister1––

Block 11

Latest complaints and reviews

The newest records about UltraCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about UltraCasino

Who owns UltraCasino?

UltraCasino is operated by BP Group Limited and runs under the PressEnter Partners affiliate programme.

Is UltraCasino licensed?

Yes. UltraCasino holds a licence from Malta Gaming Authority.

When was UltraCasino founded?

UltraCasino launched in 2020.

Which currencies does UltraCasino accept?

Currencies listed for UltraCasino: Euros, US dollars, Norwegian kroner, Canadian dollars, New Zealand dollars, Polish zlotys. Its site is available in 7 languages: English, French, German, Finnish and 3 more.

What welcome bonuses does UltraCasino offer?

5 welcome offers are listed for UltraCasino. The first on the list is “100% up to 3000 CAD + 200 Free Spins, Welcome Bonus at UltraCasino”, with a 35× wagering requirement.

Which countries is UltraCasino available in?

UltraCasino is listed in 10 markets: Austria, Belgium, Canada, Finland, France, Germany, New Zealand, Norway and 2 more.

Which payment methods does UltraCasino accept in Poland?

The UltraCasino cashier for Poland lists 5 payment methods: AstroPay, Jeton, Mastercard, MiFinity, Visa.

What bonuses and promotions does UltraCasino run in Poland?

We read 5 live offers for Poland on the UltraCasino site itself.

Does UltraCasino have a loyalty programme in Poland?

Yes. Its loyalty programme for Poland has 3 tiers.

What do players say about UltraCasino?

Players have filed 5 complaints and written 25 reviews about UltraCasino. Players rate UltraCasino 1.15 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about UltraCasino?

Praised most: “Games”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 4% of the rated reviews give four or five stars, and 96% give one or two.

How many complaints has UltraCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about UltraCasino.

Where do UltraCasino’s players come from?

The countries named most often in complaints and reviews about UltraCasino are Netherlands (15%), Sweden (15%) and Finland (10%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with UltraCasino, and ones players rate about the same.