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Casino profile

TheOnlineCasino

Player complaints and reviews about TheOnlineCasino, plus its operator (Galaxy Affiliates), licences and welcome offers.

theonlinecasino.co.uk
theonlinecasino.co.uk
Capture of the TheOnlineCasino website

Profile

Website
theonlinecasino.co.uk
Established
2018
Operator
Galaxy Affiliatesaffiliate programme
Company
ProgressPlay Limited
Licences
Languages
  • English
  • German
  • Norwegian
  • Finnish
Currencies
  • Canadian dollars
  • Euros
  • British pounds sterling
  • New Zealand dollars

About

TheOnlineCasino belongs to the Galaxy Affiliates affiliate programme. The site launched in 2018. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Norwegian, Finnish. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, New Zealand dollars. We list 11 welcome offers.

TheOnlineCasino is listed in 5 markets, among them Canada, Germany, United Kingdom and New Zealand. On the TheOnlineCasino site for New Zealand, we found 6 promotions. In New Zealand, TheOnlineCasino accepts 9 payment methods, among them Apple Pay, Neosurf, Neteller and PayPal.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Apple Pay

    E-wallet

    –

  • Neosurf

    Voucher

    –

  • Neteller

    E-wallet

    –

  • PayPal

    E-wallet

    –

  • Paysafecard

    Voucher

    –

  • PayViaPhone

    E-wallet

    –

  • Payz

    E-wallet

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

Player Intelligence

722 records

What players report about TheOnlineCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

7

83% resolved, of those with a known outcome

Total reviews

715

Across all review sites

Player rating

3.35 / 5

Trustpilot 3.6 · AskGamblers 3.1

GEO markets

21

Countries stated on 99% of records

TheOnlineCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about TheOnlineCasino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 7 complaints and 715 reviews about TheOnlineCasino on 3 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 666 reviews. Reviews are up 2,675% on the 12 months before (24). The average review rating rose from 2.83 to 3.36 out of 5 year on year.

Reviewers give TheOnlineCasino 3.28 out of 5 on average over 715 rated reviews, against 3.44 across all brands. 55% of the ratings are four or five stars, and 38% are one or two. The review sites’ own scores average 3.35 out of 5 across 2 sites. By that score, TheOnlineCasino ranks 1,843rd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (131 reviews), “Games” (121 reviews) and “Customer support” (120 reviews). The most common criticism concerns “Withdrawals” (176 reviews), “Fairness & RTP” (93 reviews) and “Bonuses” (79 reviews).

The countries players state most often are United States (89%), United Kingdom (6.2%) and Australia (0.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about TheOnlineCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal67%4
  • Other17%1
  • Technical17%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved71%5
  • No status published14%1
  • Unresolved14%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars45%320
  • 4 stars10%73
  • 3 stars6.7%48
  • 2 stars5%36
  • 1 star33%238
Share of 715 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals22%131
  • Games20%121
  • Customer support20%120
  • Website & app6.9%41
  • Bonuses6.3%37
  • Deposits & payment methods4.7%28
Share of the 592 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals30%176
  • Fairness & RTP16%93
  • Bonuses13%79
  • Trust & licence13%74
  • Customer support12%72
  • Deposits & payment methods5.6%33
Share of the 592 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States89%638
  • United Kingdom6.2%44
  • Australia0.8%6
  • Canada0.7%5
  • Costa Rica0.4%3
  • France0.3%2
  • El Salvador0.3%2
  • United Arab Emirates0.1%1
  • Bulgaria0.1%1
  • Chile0.1%1
  • Other countries1.5%11
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–6353.33
20250–533.6
20244–11–
20231–5–
20220–6–
20200–2–
20190–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–7103.6 / 5
AskGamblers253.1 / 5
Casino Guru5––

Block 11

Latest complaints and reviews

The newest records about TheOnlineCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    United States · Trustpilot

  • Review

    5.0 of 5 stars

    United States · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Venezuela · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

62 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about TheOnlineCasino

Who owns TheOnlineCasino?

TheOnlineCasino is operated by ProgressPlay Limited and runs under the Galaxy Affiliates affiliate programme.

Is TheOnlineCasino licensed?

Yes. TheOnlineCasino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was TheOnlineCasino founded?

TheOnlineCasino launched in 2018.

Which currencies does TheOnlineCasino accept?

Currencies listed for TheOnlineCasino: Canadian dollars, Euros, British pounds sterling, New Zealand dollars. Its site is available in 4 languages: English, German, Norwegian, Finnish.

What welcome bonuses does TheOnlineCasino offer?

11 welcome offers are listed for TheOnlineCasino. The first on the list is “100% up to $/€100 + 20 Free Spins at TheOnlineCasino”, with a 50× wagering requirement.

Which countries is TheOnlineCasino available in?

TheOnlineCasino is listed in 5 markets: Canada, Finland, Germany, New Zealand, United Kingdom.

Which payment methods does TheOnlineCasino accept in New Zealand?

The TheOnlineCasino cashier for New Zealand lists 9 payment methods: Apple Pay, Neosurf, Neteller, PayPal, Paysafecard, PayViaPhone and 3 more.

What bonuses and promotions does TheOnlineCasino run in New Zealand?

We read 6 live offers for New Zealand on the TheOnlineCasino site itself.

What do players say about TheOnlineCasino?

Players have filed 7 complaints and written 715 reviews about TheOnlineCasino. Players rate TheOnlineCasino 3.35 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about TheOnlineCasino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Fairness & RTP” and “Bonuses”. 55% of the rated reviews give four or five stars, and 38% give one or two.

How many complaints has TheOnlineCasino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about TheOnlineCasino.

Where do TheOnlineCasino’s players come from?

The countries named most often in complaints and reviews about TheOnlineCasino are United States (89%), United Kingdom (6.2%) and Australia (0.8%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with TheOnlineCasino, and ones players rate about the same.