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Casino profile

TheOnlineCasino in United Kingdom

Player complaints and reviews about TheOnlineCasino, plus its operator (Galaxy Affiliates), licences and welcome offers.

theonlinecasino.co.uk
Capture of the TheOnlineCasino website

About

On the TheOnlineCasino site for United Kingdom, we found 6 promotions. In United Kingdom, TheOnlineCasino accepts 9 payment methods, among them Apple Pay, Neosurf, Neteller and PayPal.

TheOnlineCasino belongs to the Galaxy Affiliates affiliate programme. The site launched in 2018. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Norwegian, Finnish. 4 account currencies are listed: Canadian dollars, Euros, British pounds sterling, New Zealand dollars. We list 11 welcome offers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Apple Pay

    E-wallet

    –

  • Neosurf

    Voucher

    –

  • Neteller

    E-wallet

    –

  • PayPal

    E-wallet

    –

  • Paysafecard

    Voucher

    –

  • PayViaPhone

    E-wallet

    –

  • Payz

    E-wallet

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in United Kingdom

44 records

44 of the 722 records about TheOnlineCasino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

3

Fewer than 5 with a known outcome

Total reviews

41

Across all review sites

Player rating

1.39 / 5

41 ratings by these players

Share of all records

6.1%

of 722 about TheOnlineCasino

What players in United Kingdom say about TheOnlineCasino

Players in United Kingdom have filed 3 complaints and written 41 reviews about TheOnlineCasino. That is 6.1% of the 722 records about it from every market. Complaints make up 6.8% of their records, against 1% across all markets. Their reviews rate it 1.39 out of 5 on average (41 ratings), against 3.28 across all markets. 90% of their rated reviews give one or two stars; across all markets the share is 38%.

In the last 12 months: no complaints and 12 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about TheOnlineCasino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records6.8%1%
Average review rating, out of 51.393.28
Reviews rated 1–2 stars90%38%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20232024
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars4.9%2
  • 4 stars4.9%2
  • 2 stars4.9%2
  • 1 star85%35
Share of 41 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals8.1%3
  • Bonuses2.7%1
  • Fairness & RTP2.7%1
  • Customer support2.7%1
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals70%26
  • Customer support41%15
  • Account27%10
  • Bonuses22%8
  • KYC / verification22%8
  • Trust & licence22%8
Share of the 37 reviews that name at least one aspect.reviews

Block 05

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–10–
20250–10–
20242–11–
20231–5–
20220–5–

A dash means too little data for that year.

Block 06

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–41–
Casino Guru3––

Block 07

Latest complaints and reviews

The newest records about TheOnlineCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    4.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Game malfunction

    Resolved

    United Kingdom · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about TheOnlineCasino in United Kingdom

Which payment methods does TheOnlineCasino accept in United Kingdom?

The TheOnlineCasino cashier for United Kingdom lists 9 payment methods: Apple Pay, Neosurf, Neteller, PayPal, Paysafecard, PayViaPhone and 3 more.

What bonuses and promotions does TheOnlineCasino run in United Kingdom?

We read 6 live offers for United Kingdom on the TheOnlineCasino site itself.

How many complaints and reviews about TheOnlineCasino come from players in United Kingdom?

44 of the 722 complaints and reviews about TheOnlineCasino come from players in United Kingdom.

Who owns TheOnlineCasino?

TheOnlineCasino is operated by ProgressPlay Limited and runs under the Galaxy Affiliates affiliate programme.