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Superbet BR Casino

Player complaints and reviews about Superbet BR Casino, plus its operator (Superbet Affiliates), licences and welcome offers.

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Capture of the Superbet BR Casino website

About

Superbet BR Casino belongs to the Superbet Affiliates affiliate programme. The site launched in 2022. It holds licences from Malta Gaming Authority, SIGAP - Betting Management System (Brazil). The interface is in English. One account currency is listed: Brazilian reals.

Superbet BR Casino is listed in one market, Brazil.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

33,919 records

What players report about Superbet BR Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

22,406

44% resolved, of those with a known outcome

Total reviews

11,513

Across all review sites

Player rating

2.93 / 5

Trustpilot 1.7 · Reclame Aqui 4.15

GEO markets

18

Countries stated on 100% of records

Superbet BR Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Superbet BR Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 22,406 complaints and 11,513 reviews about Superbet BR Casino on 2 sites. In the 12 months to November 4, 2026, they filed 12,869 complaints and posted 20 reviews. That is 92% more complaints than in the 12 months before (6,698). Reviews are up 43% on the 12 months before (14). Of the complaints with a known outcome, 38% were resolved in the last 12 months, against 48% in the 12 months before.

The problem players report most often is “Bonus not credited”: 37% of the 22,234 complaints with a labelled problem. Next come “Account blocked” (15%) and “Sports bets” (11%). Complaints about “Bonus” make up 38% of those with a topic, against 21% across all brands.

Of the 21,181 complaints with a known outcome, 44% were resolved, against 59% across all brands. That puts Superbet BR Casino 1,683rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 66%.

Reviewers give Superbet BR Casino 2.79 out of 5 on average over 11,513 rated reviews, against 3.44 across all brands. 53% of the ratings are four or five stars, and 42% are one or two. The review sites’ own scores average 2.93 out of 5 across 2 sites. By that score, Superbet BR Casino ranks 2,558th of 4,286 rated casinos. Reviewers most often praise “Customer support” (2,645 reviews), “Bonuses” (134 reviews) and “Website & app” (80 reviews). The most common criticism concerns “Customer support” (1,339 reviews), “Bonuses” (324 reviews) and “Account” (318 reviews).

The countries players state most often are Brazil (100%), Romania (0.1%) and United Kingdom (0%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Superbet BR Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus not credited37%8,134
  • Account blocked15%3,433
  • Sports bets11%2,484
  • Withdrawal refused4%900
  • Game malfunction4%882
  • Site or app problems3.9%877
  • Withdrawal delay3.7%818
  • Deposit not credited3.5%768
  • Other problems18%3,938
Share of the 22,234 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Bonus38%8,480
  • Account17%3,817
  • Other15%3,444
  • Technical12%2,570
  • Withdrawal7.9%1,747
  • Deposit3.9%870
  • Payments & refunds2.2%496
  • KYC / verification1.6%355
  • Customer support1.3%293
  • Responsible gambling0.7%163
Share of complaints with a category. 171 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Unresolved53%11,878
  • Resolved42%9,303
  • Open5.5%1,222
  • No status published0%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Superbet BR Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Superbet BR Casino against the market
MeasureSuperbet BR CasinoAll brands
Complaints resolved44%59%
Average review rating2.793.44
Complaints per 100 reviews194.626.4
Share of “Bonus” complaints38%21%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars47%5,405
  • 4 stars6.4%735
  • 3 stars4.7%545
  • 2 stars3.1%362
  • 1 star39%4,466
Share of 11,513 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support51%2,645
  • Bonuses2.6%134
  • Website & app1.5%80
  • Trust & licence1.5%76
  • Account0.9%47
  • Withdrawals0.7%36
Share of the 5,205 reviews that name at least one aspect.reviews

Criticised

  • Customer support26%1,339
  • Bonuses6.2%324
  • Account6.1%318
  • Trust & licence4.6%241
  • Fairness & RTP2.7%141
  • Website & app2.3%119
Share of the 5,205 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Brazil100%33,859
  • Romania0.1%24
  • United Kingdom0%12
  • Netherlands0%4
  • South Africa0%4
  • Austria0%2
  • Poland0%2
  • United States0%2
  • Belgium0%1
  • Bulgaria0%1
  • Other countries0%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202611,26738%5,8932.89
20257,34346%4,0382.79
20243,79158%1,5702.44
20235–9–
20220–2–
20210–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Reclame Aqui22,40611,4524.15 / 5
Trustpilot–611.7 / 5

Block 13

Latest complaints and reviews

The newest records about Superbet BR Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Brazil · Reclame Aqui

  • Complaint

    Refund

    Unresolved

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Unresolved

    Brazil · Reclame Aqui

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

  • Review

    2.0 of 5 stars

    Netherlands · Trustpilot

42 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, Reclame Aqui.

Questions about Superbet BR Casino

Who owns Superbet BR Casino?

Superbet BR Casino is operated by SB Global Markets Limited and runs under the Superbet Affiliates affiliate programme.

Is Superbet BR Casino licensed?

Yes. Superbet BR Casino holds 2 licences: Malta Gaming Authority, SIGAP - Betting Management System (Brazil).

When was Superbet BR Casino founded?

Superbet BR Casino launched in 2022.

Which currencies does Superbet BR Casino accept?

The one currency listed for Superbet BR Casino is Brazilian reals. Its site is available in one language: English.

Which countries is Superbet BR Casino available in?

Superbet BR Casino is listed in 1 market: Brazil.

What do players say about Superbet BR Casino?

Players have filed 22,406 complaints and written 11,513 reviews about Superbet BR Casino. Players rate Superbet BR Casino 2.93 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Superbet BR Casino?

“Bonus not credited” – 37% of the 22,234 complaints about Superbet BR Casino with a labelled problem. Followed by “Account blocked” (15%) and “Sports bets” (11%).

Do players report withdrawal problems at Superbet BR Casino?

Withdrawals are the topic of 1,747 complaints about Superbet BR Casino: 7.9% of the 22,235 with a topic. The most common withdrawal problem is “Withdrawal refused” (52% of them). Of the withdrawal complaints with a known outcome, 66% were resolved.

Does Superbet BR Casino resolve player complaints?

44% of the 21,181 complaints about Superbet BR Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Superbet BR Casino is 1,683rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Superbet BR Casino?

Praised most: “Customer support”, “Bonuses” and “Website & app”. Criticised most: “Customer support”, “Bonuses” and “Account”. 53% of the rated reviews give four or five stars, and 42% give one or two.

How many complaints has Superbet BR Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 12,869 complaints about Superbet BR Casino. That is 92% more than in the 12 months before, when there were 6,698.

Where do Superbet BR Casino’s players come from?

The countries named most often in complaints and reviews about Superbet BR Casino are Brazil (100%), Romania (0.1%) and United Kingdom (0%).