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SpinsUP Casino

Player complaints and reviews about SpinsUP Casino, plus its operator (Rooster Partners), licences and welcome offers.

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Capture of the SpinsUP Casino website

About

SpinsUP Casino belongs to the Rooster Partners affiliate programme. The site launched in 2024. It holds a licence from Tobique Gaming Commission. The interface is available in 5 languages, including English, German, French, Norwegian. 20 account currencies are listed, including Euros, US dollars, New Zealand dollars, Canadian dollars. We list 13 welcome offers.

SpinsUP Casino is listed in 11 markets, among them Canada, Germany, France and Belgium. On the SpinsUP Casino site for Finland, we found 5 promotions, 14 tournaments and a loyalty programme with 8 tiers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Personal VIP Account Manager

    Personal VIP Account Manager Enjoy dedicated support from your own personal VIP account manager who will cater to your every need and ensure a seamless gaming experience.

  2. 2

    Daily, Weekly & Monthly Cashback

    Daily, Weekly & Monthly Cashback Get rewarded generously with higher cashback percentages, ensuring you always feel valued and appreciated.

  3. 3

    Higher and Faster Cashouts

    Higher and Faster Cashouts Experience lightning-fast withdrawals and higher cashout limits, giving you the freedom to enjoy your winnings with minimal delay.

  4. 4

    Heightened Deposit and Betting Limits

    Heightened Deposit and Betting Limits Enjoy elevated deposit and betting limits, allowing you to take your gaming to new heights with confidence.

  5. 5

    VIP Tournaments

    VIP Tournaments Gain exclusive access to high-stakes tournaments tailored specifically for VIP members, with lavish prizes up for grabs.

  6. 6

    Exclusive Promotions

    Exclusive Promotions Be a part of exclusive VIP promotions where you can receive higher rewards and experience unforgettable entertainment.

  7. 7

    Game Tips

    Game Tips Receive insider tips and latest releases from our expert team to enhance your gameplay and maximize your chances of winning big.

  8. 8

    Special Gifts

    Special Gifts Be treated to luxurious gifts and surprises as a token of our appreciation for your loyalty to SpinsUP.

Player Intelligence

252 records

What players report about SpinsUP Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

26

88% resolved, of those with a known outcome

Total reviews

226

Across all review sites

Player rating

3.4 / 5

AskGamblers 4.5 · Trustpilot 2.3

GEO markets

16

Countries stated on 44% of records

SpinsUP Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about SpinsUP Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 26 complaints and 226 reviews about SpinsUP Casino on 5 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 93 reviews. Reviews are up 145% on the 12 months before (38). The average review rating rose from 3.34 to 3.92 out of 5 year on year.

The problem players report most often is “Bonus winnings confiscated”: 22% of the 23 complaints with a labelled problem. Next come “Withdrawal refused” (22%) and “Withdrawal delay” (17%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 26 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts SpinsUP Casino 464th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.

Reviewers give SpinsUP Casino 3.73 out of 5 on average over 226 rated reviews, against 3.44 across all brands. 75% of the ratings are four or five stars, and 22% are one or two. The review sites’ own scores average 3.4 out of 5 across 2 sites. By that score, SpinsUP Casino ranks 1,737th of 4,286 rated casinos. Reviewers most often praise “Website & app” (88 reviews), “Games” (81 reviews) and “Customer support” (58 reviews). The most common criticism concerns “Withdrawals” (45 reviews), “Bonuses” (32 reviews) and “Website & app” (27 reviews).

The countries players state most often are Germany (26%), Australia (17%) and Canada (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about SpinsUP Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the smooth gameplay and quick withdrawals, highlighting the responsive customer service and easy navigation of the site. Many also enjoy the variety of games available and the fair bonus terms, which enhance their overall gaming experience.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated22%5
  • Withdrawal refused22%5
  • Withdrawal delay17%4
  • Account closed13%3
  • Account blocked4.3%1
  • Bonus not credited4.3%1
  • Wagering terms4.3%1
  • Deposit not credited4.3%1
  • Other problems8.7%2
Share of the 23 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%11
  • Bonus27%7
  • Account15%4
  • Deposit3.8%1
  • Other3.8%1
  • Payments & refunds3.8%1
  • Technical3.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%23
  • Unresolved12%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

SpinsUP Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

SpinsUP Casino against the market
MeasureSpinsUP CasinoAll brands
Complaints resolved88%59%
Average review rating3.733.44
Complaints per 100 reviews11.526.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars53%119
  • 4 stars23%51
  • 3 stars2.7%6
  • 2 stars0.9%2
  • 1 star21%48
Share of 226 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app39%88
  • Games36%81
  • Customer support26%58
  • Withdrawals25%56
  • Bonuses17%37
  • Deposits & payment methods13%28
Share of the 223 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%45
  • Bonuses14%32
  • Website & app12%27
  • Trust & licence9.9%22
  • Customer support6.7%15
  • Fairness & RTP5.4%12
Share of the 223 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany26%29
  • Australia17%19
  • Canada15%17
  • New Zealand8%9
  • Austria6.3%7
  • Italy6.3%7
  • Norway6.3%7
  • Ireland4.5%5
  • Russia2.7%3
  • Switzerland1.8%2
  • Other countries6.3%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–833.89
20251292%1123.97
20241090%312.45

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers81334.5 / 5
Trustpilot–622.3 / 5
Casino Guru1628–
latestcasinobonuses.bet13–
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about SpinsUP Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Canada · AskGamblers

  • Complaint

    Bonus not credited

    Resolved

    Canada · AskGamblers

  • Complaint

    Account closed

    Resolved

    Slovenia · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about SpinsUP Casino

Who owns SpinsUP Casino?

SpinsUP Casino is operated by Novatrix SRL and runs under the Rooster Partners affiliate programme.

Is SpinsUP Casino licensed?

Yes. SpinsUP Casino holds a licence from Tobique Gaming Commission.

When was SpinsUP Casino founded?

SpinsUP Casino launched in 2024.

Which currencies does SpinsUP Casino accept?

Currencies listed for SpinsUP Casino: Euros, US dollars, New Zealand dollars, Canadian dollars, Norwegian kroner, Australian dollars, Brazilian reals, Russian rubles and 12 more. Its site is available in 5 languages: English, German, French, Norwegian and 1 more.

What welcome bonuses does SpinsUP Casino offer?

13 welcome offers are listed for SpinsUP Casino. The first on the list is “100% up to $1000 + 100 Free Spins, 1st Deposit Welcome Bonus at SpinsUP Casino”, with a 40× wagering requirement.

Which countries is SpinsUP Casino available in?

SpinsUP Casino is listed in 11 markets: Australia, Austria, Belgium, Canada, France, Germany, India, Italy and 3 more.

What bonuses and promotions does SpinsUP Casino run in Finland?

We read 5 live offers for Finland on the SpinsUP Casino site itself.

Does SpinsUP Casino run tournaments and a loyalty programme in Finland?

Yes. The SpinsUP Casino site for Finland lists 14 tournaments. Its loyalty programme for Finland has 8 tiers.

What do players say about SpinsUP Casino?

Players have filed 26 complaints and written 226 reviews about SpinsUP Casino. Players rate SpinsUP Casino 3.4 out of 5 on average across the 2 sites that publish one.

What do players complain about most at SpinsUP Casino?

“Bonus winnings confiscated” – 22% of the 23 complaints about SpinsUP Casino with a labelled problem. Followed by “Withdrawal refused” (22%) and “Withdrawal delay” (17%).

Do players report withdrawal problems at SpinsUP Casino?

Withdrawals are the topic of 11 complaints about SpinsUP Casino: 42% of the 26 with a topic. The most common withdrawal problem is “Withdrawal refused” (45% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.

Does SpinsUP Casino resolve player complaints?

88% of the 26 complaints about SpinsUP Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, SpinsUP Casino is 464th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about SpinsUP Casino?

Praised most: “Website & app”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Website & app”. 75% of the rated reviews give four or five stars, and 22% give one or two.

How many complaints has SpinsUP Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about SpinsUP Casino.

Where do SpinsUP Casino’s players come from?

The countries named most often in complaints and reviews about SpinsUP Casino are Germany (26%), Australia (17%) and Canada (15%).