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Casino profile

Skycrown Casino in Australia

Player complaints and reviews about Skycrown Casino, plus its operator (Rampa Partners), licences and welcome offers.

skycrown.com
skycrown.com
Capture of the Skycrown Casino website

Profile

Website
skycrown.com
Established
2022
Operator
Rampa Partnersaffiliate programme
Company
Metlait SRL
Licences
Languages
  • English
  • German
  • Italian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • Norwegian kroner
  • Polish zlotys
  • New Zealand dollars
  • Japanese yen
  • South African Rand
  • Brazilian reals
  • Indian rupees
  • Bitcoin
  • Ethereum
  • Litecoin
  • Dogecoin
  • Bitcoin Cash
  • Ripple
  • TRON
  • Tether
  • ADA Show more

About

On the Skycrown Casino site for Australia, we found 5 tournaments and a loyalty programme with 8 tiers.

Skycrown Casino belongs to the Rampa Partners affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is available in 3 languages: English, German, Italian. 20 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 12 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Can anyone become a VIP?

    Absolutely, we personally choose active players to invite to SkyCrown VIP in order to provide outstanding customer care & gaming experience with a personal VIP manager.

  2. 2

    How do I know that I have received a VIP status?

    At SkyCrown, we keep a watchful eye on our high-flying players! If your gameplay takes you to the next level, a member of our VIP team will personally reach out to you within 24 hours to welcome you to the club.

  3. 3

    How can I get a VIP Status?

    Here's your first step: Sign up and verify your phone number to unlock the full SkyCrown experience. The more you play after that, the more likely you are to catch the eye of our VIP talent scouts. They're always looking for players who consistently bring their A-game.

  4. 4

    Will VIP status give me support privileges?

    Oh, sure. You get a personal VIP assistant who is glad to address any of your concerns practically 24/7.

  5. 5

    Can I get individual limits and conditions through a personal assistant?

    Yes. Your personal assistant will merrily help you adjust game limits and conditions according to your needs. We will do whatever is in our power to make your gaming experience the way you want it to be.

  6. 6

    Can I choose where to communicate with my assistant?

    Absolutely! We offer a variety of communication options to suit your preference. Reach your assistant via live chat, email, or even connect on WhatsApp – whichever feels most comfortable for you.

  7. 7

    Can I get individual assistance on casino-related matters?

    If there are some gaming terms that you do not understand, or you would like to get additional information on game providers, bonus rules, or anything else - rest assured knowing that your personal assistant will help you figure it out.

  8. 8

    Can I ask my personal assistant for something special?

    As your best friend, your personal assistant is ready to surprise you in a variety of ways that are not related to the game.

Player complaints and reviews in Australia

344 records

344 of the 489 records about Skycrown Casino come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

56

95% resolved, of those with a known outcome

Total reviews

288

Across all review sites

Player rating

2.53 / 5

288 ratings by these players

Share of all records

70%

of 489 about Skycrown Casino

What players in Australia say about Skycrown Casino

Players in Australia have filed 56 complaints and written 288 reviews about Skycrown Casino. That is 70% of the 489 records about it from every market. Complaints make up 16% of their records, against 22% across all markets. Their reviews rate it 2.53 out of 5 on average (288 ratings), against 2.4 across all markets. 59% of their rated reviews give one or two stars; across all markets the share is 61%.

The most common problem in their complaints is “Withdrawal delay”: 61% of 56 complaints with a labelled problem (52% across all markets). 95% of their 56 complaints with a known outcome were resolved, against 95% across all markets. In the last 12 months: 12 complaints and 38 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Skycrown Casino in Australia, or compare the market with another one.

What the assistant can do
Australia and all markets
FigureAustraliaAll markets
Complaints among all records16%22%
Resolved, of complaints with a known outcome95%95%
Average review rating, out of 52.532.4
Reviews rated 1–2 stars59%61%
Withdrawal delay, of labelled complaints61%52%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay61%34
  • Bonus not credited8.9%5
  • Verification delay8.9%5
  • Deposit not credited7.1%4
  • Documents rejected or requested again7.1%4
  • Withdrawal refused3.6%2
  • Site or app problems1.8%1
  • Withdrawal limits1.8%1
Share of the 56 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal66%37
  • KYC / verification16%9
  • Bonus8.9%5
  • Deposit7.1%4
  • Technical1.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%53
  • Unresolved5.4%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars31%90
  • 4 stars5.9%17
  • 3 stars3.8%11
  • 2 stars2.4%7
  • 1 star57%163
Share of 288 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support23%60
  • Games21%55
  • Website & app7.9%21
  • Bonuses7.2%19
  • Withdrawals7.2%19
  • Fairness & RTP4.2%11
Share of the 265 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals45%119
  • Customer support36%96
  • Trust & licence24%64
  • KYC / verification19%50
  • VIP & loyalty11%29
  • Fairness & RTP8.7%23
Share of the 265 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202611100%301.17
20251889%621.15
20244–501.16
20231794%1443.88
20226–2–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–269–
Casino Guru5519–
AskGamblers1––

Block 11

Latest complaints and reviews

The newest records about Skycrown Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Review

    1.0 of 5 stars

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

  • Review

    1.0 of 5 stars

    Australia · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Skycrown Casino in Australia

Does Skycrown Casino run tournaments and a loyalty programme in Australia?

Yes. The Skycrown Casino site for Australia lists 5 tournaments. Its loyalty programme for Australia has 8 tiers.

How many complaints and reviews about Skycrown Casino come from players in Australia?

344 of the 489 complaints and reviews about Skycrown Casino come from players in Australia. Across all its markets, 105 complaints have a known outcome, and 95% of them were resolved.

Who owns Skycrown Casino?

Skycrown Casino is operated by Metlait SRL and runs under the Rampa Partners affiliate programme.

Is Skycrown Casino licensed?

Yes. Skycrown Casino holds a licence from Tobique Gaming Commission.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with Skycrown Casino, and ones players rate about the same.