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Casino profile

Rooli Casino

Player complaints and reviews about Rooli Casino, plus its operator (DeepLogic Partners), licences and welcome offers.

rooli.com
rooli.com
Capture of the Rooli Casino website

Profile

Website
rooli.com
Established
2024
Operator
DeepLogic Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • French
  • German
  • Italian
  • Norwegian
Currencies
  • Australian dollars
  • Canadian dollars
  • Norwegian kroner
  • British pounds sterling
  • US dollars
  • Bitcoin
  • Bitcoin Cash
  • Binance Coin
  • Dogecoin
  • Litecoin
  • Ripple
  • TRON
  • Tether
  • Ethereum

About

Rooli Casino belongs to the DeepLogic Partners affiliate programme. The site launched in 2024. It holds a licence from Costa Rica Gambling. The interface is available in 5 languages, including English, French, German, Italian. 14 account currencies are listed, including Australian dollars, Canadian dollars, Norwegian kroner, British pounds sterling.

Rooli Casino is listed in 5 markets, among them Canada, Australia, United Kingdom and Austria. On the Rooli Casino site for Austria, we found 13 welcome bonuses and a loyalty programme with 1 tier.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

13 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Einzahlungen Tätigen

    WERDE MITGLIED IM ROOLI VIP-CLUB
    Sichere Deinen Platz in der Elite und werde VIP-Mitglied. Erstklassige Prämien, ein persönlicher Kundenbetreuer und Veranstaltungen nur für VIPs stehen auf dem Programm.

Player Intelligence

186 records

What players report about Rooli Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

40

90% resolved, of those with a known outcome

Total reviews

146

Across all review sites

Player rating

2.68 / 5

Trustpilot 2.0 · AskGamblers 3.35

GEO markets

18

Countries stated on 90% of records

Rooli Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Rooli Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 40 complaints and 146 reviews about Rooli Casino on 6 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 61 reviews. Reviews are up 15% on the 12 months before (53). The average review rating fell from 2.46 to 1.8 out of 5 year on year.

The problem players report most often is “Withdrawal refused”: 21% of the 38 complaints with a labelled problem. Next come “Withdrawal delay” (18%) and “Account blocked” (16%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.

Of the 40 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts Rooli Casino 401st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give Rooli Casino 2.32 out of 5 on average over 146 rated reviews, against 3.44 across all brands. 30% of the ratings are four or five stars, and 62% are one or two. The review sites’ own scores average 2.68 out of 5 across 2 sites. By that score, Rooli Casino ranks 2,971st of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (36 reviews), “Customer support” (30 reviews) and “Games” (27 reviews). The most common criticism concerns “Withdrawals” (68 reviews), “Customer support” (47 reviews) and “Trust & licence” (31 reviews).

The countries players state most often are Germany (46%), Australia (13%) and Canada (9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Rooli Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the frequent VIP bonuses available upon request and the diverse game selection along with bonuses. They also noted that withdrawal times used to be very fast, enhancing their overall experience.

Players expressed frustration with the live chat support, citing poor responses and untruthful explanations. Additionally, they were unhappy with the inconsistent withdrawal options and slow processing times compared to previous experiences.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal refused21%8
  • Withdrawal delay18%7
  • Account blocked16%6
  • Account closed16%6
  • Documents rejected or requested again11%4
  • Withdrawal limits7.9%3
  • Account not closed on request2.6%1
  • Bonus winnings confiscated2.6%1
  • Other problems5.3%2
Share of the 38 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal45%18
  • Account33%13
  • KYC / verification13%5
  • Payments & refunds5%2
  • Bonus2.5%1
  • Responsible gambling2.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%36
  • Unresolved10%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Rooli Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Rooli Casino against the market
MeasureRooli CasinoAll brands
Complaints resolved90%59%
Average review rating2.323.44
Complaints per 100 reviews27.426.4
Share of “Withdrawal” complaints45%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars23%33
  • 4 stars7.5%11
  • 3 stars7.5%11
  • 2 stars6.2%9
  • 1 star56%82
Share of 146 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals26%36
  • Customer support22%30
  • Games19%27
  • Bonuses17%23
  • Website & app14%20
  • Deposits & payment methods12%16
Share of the 139 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals49%68
  • Customer support34%47
  • Trust & licence22%31
  • KYC / verification21%29
  • Bonuses20%28
  • Fairness & RTP14%19
Share of the 139 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany46%76
  • Australia13%21
  • Canada9%15
  • Finland6%10
  • Austria5.4%9
  • Italy3.6%6
  • New Zealand3.6%6
  • Russia3.6%6
  • Denmark1.8%3
  • United Kingdom1.8%3
  • Other countries7.2%12
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–521.81
20251292%662.43
20242692%282.98

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1172.0 / 5
Casino Guru3010–
AskGamblers593.35 / 5
latestcasinobonuses.bet210–
Casinomeister2––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Rooli Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Rooli Casino

Who owns Rooli Casino?

Rooli Casino is operated by Novatrix SRL and runs under the DeepLogic Partners affiliate programme.

Is Rooli Casino licensed?

Yes. Rooli Casino holds a licence from Costa Rica Gambling.

When was Rooli Casino founded?

Rooli Casino launched in 2024.

Which currencies does Rooli Casino accept?

Currencies listed for Rooli Casino: Australian dollars, Canadian dollars, Norwegian kroner, British pounds sterling, US dollars, Bitcoin, Bitcoin Cash, Binance Coin and 6 more. Its site is available in 5 languages: English, French, German, Italian and 1 more.

Which countries is Rooli Casino available in?

Rooli Casino is listed in 5 markets: Australia, Austria, Canada, Norway, United Kingdom.

What bonuses and promotions does Rooli Casino run in Austria?

We read 13 live offers for Austria on the Rooli Casino site itself.

Does Rooli Casino have a loyalty programme in Austria?

Yes. Its loyalty programme for Austria has 1 tier.

What do players say about Rooli Casino?

Players have filed 40 complaints and written 146 reviews about Rooli Casino. Players rate Rooli Casino 2.68 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Rooli Casino?

“Withdrawal refused” – 21% of the 38 complaints about Rooli Casino with a labelled problem. Followed by “Withdrawal delay” (18%) and “Account blocked” (16%).

Do players report withdrawal problems at Rooli Casino?

Withdrawals are the topic of 18 complaints about Rooli Casino: 45% of the 40 with a topic. The most common withdrawal problem is “Withdrawal refused” (44% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does Rooli Casino resolve player complaints?

90% of the 40 complaints about Rooli Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Rooli Casino is 401st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Rooli Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 30% of the rated reviews give four or five stars, and 62% give one or two.

How many complaints has Rooli Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Rooli Casino.

Where do Rooli Casino’s players come from?

The countries named most often in complaints and reviews about Rooli Casino are Germany (46%), Australia (13%) and Canada (9%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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