Casino profile
Player complaints and reviews about OnLuck Casino, plus its operator (Alpha Affiliates), licences and welcome offers.
OnLuck Casino belongs to the Alpha Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is in English. 15 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars.
OnLuck Casino is listed in 3 markets: Canada, Australia and New Zealand. On the OnLuck Casino site for New Zealand, we found 11 welcome bonuses and 3 tournaments. The registration form for New Zealand has 4 fields; the required ones include e-mail and password.
The company that holds the Curaçao licence for OnLuck Casino, as the licence register names it.
This brand is listed in 3 markets. Pick one to see what it offers there.
11 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
1. It is forbidden to abuse any bonus offers available in the Casino. If any such cases are detected, the Casino reserves the right to seize any winnings gained as a result of bonus abuse and prohibit the Player from claiming any bonuses in the future.
Bonus Code: LUCKYFRST
1. Certain games are excluded from bonus wagering, i.e. they are restricted for players with an active bonus in their account.
Cashback is given on the spent amount during the previous day from 00:00 to 23:59 (UTC), if you made a deposit in the same day. The total amount of received cashback cannot exceed 10% of the total spent amount.
Levels and Progression:
Navigate through 25 unique levels, each offering richer rewards than the last.
Bonus Code: LUCKY30 / LUCKY50 / LUCKY100
Bonus Code: ONLUCK75
Bonus Code: 5ONLUCK
1. 20% cashback is credited to the amount of losses during every Wednesday.
Bonus Code: ONRELOAD
1. 20% cashback is credited to the amount of losses for the previous week from Monday 00:00 (UTC) to Sunday 23:59 (UTC).
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Tournament Games 10 Prime Fruits 100 Prime Fruits 20 Prime Fruits 27 Eggs 40 Prime Fruits 5 Prime Fruits Blazing Cricket Book Of Maat Coin Dice: Hold To Win Coin Era 2: Hold To Win Coin Era: Hold To Win Coin Reel: Hold To Win
9 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
89 records
What players report about OnLuck Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
19
95% resolved, of those with a known outcome
Total reviews
70
Across all review sites
Player rating
3.78 / 5
Trustpilot 2.6 · AskGamblers 4.95
GEO markets
14
Countries stated on 78% of records
Every figure below is computed from the complaints and reviews collected about OnLuck Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 19 complaints and 70 reviews about OnLuck Casino on 3 sites. In the 12 months to November 4, 2026, they filed 9 complaints and posted 33 reviews. Reviews are up 154% on the 12 months before (13).
The problem players report most often is “Withdrawal delay”: 44% of the 18 complaints with a labelled problem. Next come “Withdrawal refused” (17%) and “Account blocked” (11%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.
Of the 19 complaints with a known outcome, 95% were resolved, against 59% across all brands. That puts OnLuck Casino 177th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.
Reviewers give OnLuck Casino 3.47 out of 5 on average over 70 rated reviews, against 3.44 across all brands. 64% of the ratings are four or five stars, and 36% are one or two. The review sites’ own scores average 3.78 out of 5 across 2 sites. By that score, OnLuck Casino ranks 1,163rd of 4,286 rated casinos. Reviewers most often praise “Games” (30 reviews), “Withdrawals” (29 reviews) and “Customer support” (20 reviews). The most common criticism concerns “Withdrawals” (23 reviews), “Trust & licence” (9 reviews) and “Account” (6 reviews).
The countries players state most often are United Kingdom (49%), Germany (12%) and New Zealand (12%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about OnLuck Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the fast and reliable platform, with quick withdrawals and a wide variety of games. The customer service is frequently praised for being friendly and helpful, enhancing the overall gaming experience.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 9 |
| 2026 | 6 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | OnLuck Casino | All brands |
|---|---|---|
| Complaints resolved | 95% | 59% |
| Average review rating | 3.47 | 3.44 |
| Complaints per 100 reviews | 27.1 | 26.4 |
| Share of “Withdrawal” complaints | 68% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2023 | 2 |
| 2024 | 5 |
| 2025 | 21 |
| 2026 | 24 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2023 | 3 |
| 2024 | 3.8 |
| 2025 | 2.48 |
| 2026 | 3.21 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 6 | – | 24 | 3.21 |
| 2025 | 9 | – | 21 | 2.48 |
| 2024 | 2 | – | 5 | – |
| 2023 | 2 | – | 2 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 17 | 18 | – |
| Trustpilot | – | 34 | 2.6 / 5 |
| AskGamblers | 2 | 18 | 4.95 / 5 |
Block 13
The newest records about OnLuck Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
5.0 of 5 stars
Germany · Casino Guru
1.0 of 5 stars
United Kingdom · Trustpilot
Withdrawal delay
ResolvedGermany · Casino Guru
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
Bonus winnings confiscated
ResolvedNorway · Casino Guru
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
OnLuck Casino is operated by Bets Entertainment N.V. and runs under the Alpha Affiliates affiliate programme.
Yes. OnLuck Casino holds a licence from Curacao Gaming Control Board.
OnLuck Casino launched in 2023.
Currencies listed for OnLuck Casino: Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Bitcoin, Bitcoin Cash, Litecoin and 7 more. Its site is available in one language: English.
OnLuck Casino is listed in 3 markets: Australia, Canada, New Zealand.
We read 11 live offers for New Zealand on the OnLuck Casino site itself.
Yes. The OnLuck Casino site for New Zealand lists 3 tournaments.
The OnLuck Casino registration form for New Zealand has 4 fields: e-mail, password, currency, promo code. Marked as required: e-mail, password.
Players have filed 19 complaints and written 70 reviews about OnLuck Casino. Players rate OnLuck Casino 3.78 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 44% of the 18 complaints about OnLuck Casino with a labelled problem. Followed by “Withdrawal refused” (17%) and “Account blocked” (11%).
Withdrawals are the topic of 13 complaints about OnLuck Casino: 68% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (62% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.
95% of the 19 complaints about OnLuck Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, OnLuck Casino is 177th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Account”. 64% of the rated reviews give four or five stars, and 36% give one or two.
In the 12 months to November 4, 2026, players filed 9 complaints about OnLuck Casino.
The countries named most often in complaints and reviews about OnLuck Casino are United Kingdom (49%), Germany (12%) and New Zealand (12%).
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with OnLuck Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of OnLuck Casino.
